A good place for a first stop in Costa Rica

Stayed in July 2025

Receiving the Factura Electronica I requested that was never sent.

I've stayed here now twice. And each time was nice. We had to change rooms this last time because the one we booked had no sofa bed. But the front desk accommodated us and it wasn't a big deal. My only gripe is that I have requested Factura Electronicas both times I have stayed at the Hyatt Pinares and have never received them. :-(

Stayed in July 2025

There is some renovation going on in the lobby. It's not big deal, but guests should know about it before arriving

The rooms are wide and comfortable. There are plenty of restaurants around and the team is always smily and kind

Stayed in May 2025

Always clean

Stayed in April 2025

I would have given them a perfect 10. But my booking was for $420. However, they refused to charge me in $USD, only ₡CRC. The colones exchange rate they gave me was not the bank rate which meant I paid $431.8. Seems like a scam. I live here, so not a huge "biggie". But I never received my Factura Electronica either. :-( God is in the details. You guys almost made a "10".

Tons of restaurants and shops. Conveniently located. Great staff. Great breakfast! Free underground parking with validation. Great room service with great food at a reasonable price. Walmart across the street is super convenient for travel items. I'll definitely book again!

Stayed in May 2025

The breakfast was fantastic!

Stayed in April 2025

Location and proximity to restaurants.

Stayed in April 2025

I traveled for business. The square Momentum Pinares where the hotel is has many restaurants (sadly not local food and expensive, but good quality). Right across the square there's a Walmart.

Stayed in March 2025

The pool is too close to the main road, so it isn’t the coziest.

The rooms were super comfy and the food was delicious.

Stayed in January 2025

I could not get a key assigned to my room. Totally unacceptable. Security has to opened our room.

Location and breakfast

Stayed in December 2024

It should have independent parking entrance and exit, the parking is shared with comercial area. I needed a printed copy of my reservation to be delivered to security staff at the gate pass, they kept that printed copy with several personal information of my reservation. This must be optimized in a way that personal information is not shared this way to security companies with no association with the hotel. They should give stamped sticker or codes being shared between the hotel and security company.

- It is near the metropolitan area. - They have underground parking. - Walmart at walking distance. - Several restaurants nearby. - Nice breakfast.

Stayed in December 2024

Amazing breakfast

Stayed in December 2024

The breakfast was really good. I took a couple of boiled eggs, a cup of coffee, yogurt, some bread. The small fridge was not cool enough. Last year we received a small Xmas gift from the Hyatt Hotel but this time not.

Stayed in December 2024

-The AC is a bit annoying: noisy and not possible to regulate the fan speed. -Breakfast consistency: the first day the food in the breakfast was cold (eggs, pinto, oats) but the second day was perfect and fresh. -Booking confusion: among others during check out I was going to be charged extra 100usd for an extra person in the room (my wife 😅), but then I showed the Booking.com reservation where it says that I had booked for 2 people for that price and eventually was ok. I had also provided her details at checking in before paying upfront.

Great location to visit the east of San José Many restaurants and shops in the same location Well maintained infrastructure Friendly and helpful staff

Stayed in December 2024

The TV wasn't working very well but they fixed it the very next day

The hotel was very clean and the room was very comfortable. The breakfast is also very good and the staff was helpful. There are a lot of restaurants around the hotel and a Walmart across the street.

Stayed in October 2024

What is disturbing and annoying is that the music in the restaurant during breakfast or dinner is much too loud.

Beautiful, comfortable, quiet and clean room. Very good underground car park

Stayed in October 2024

everything, it was perfect. the hotel is in a gated community with a couple of restaurants and stores so perfect for the evening! clean, big rooms with great views!

Stayed in August 2024

All was good.

Great friendly staff which made all the difference. They were very helpful. Property was very clean.

Stayed in August 2024

The room was hot the first day, told the front desk and they sent someone to fix it.

The staff was so friendly and helpful.

Stayed in August 2024

The surrounding restaurants and shops were amazing

Stayed in July 2024

Was amazing and plenty of choices

Stayed in July 2024

The staff was great, very friendly and attentive. And the room was clean and comfortable.

Stayed in July 2024

Centrally located to the airport

Stayed in June 2024

Staff overlooked changing linens on two nights. Had to remind front desk.

The breakfast was excellent! Great food and great variety every day!

Stayed in May 2024