Reviews of Ficus Sunset Suites 4 stars
Santa Elena, Monteverde, Santa Elena, 60109 Monteverde Costa Rica, Costa Rica
Loading
Guests also reviewed these properties:
Barcelona, Spain
Barreiros, Spain
Ubud, Indonesia
Yantai, China
Altdorf, Germany
Houston, United States
Cusco, Peru
San Giuliano Terme, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGreat location, lots of places to eat within walking distance.
Photo of room not the same as on booking.com. couldn't see anything out of our room windows
Thank you for your feedback. We're glad you enjoyed our central location and the variety of dining options nearby. We're sorry to hear that the room didn’t meet your expectations in terms of the view and photo accuracy. We'll review the listing on Booking.com to ensure it reflects our rooms more clearly. Your comments help us improve, and we hope to welcome you again for a better experience.
Thank you for your feedback. We're glad you enjoyed our central location and the variety of dining options nearby. We're sorry to hear that the room didn’t meet your expectations in terms of the view and photo accuracy. We'll re… Show more
Reviewed: 31 May 2025 · Stayed in March 2025
Verified reviewA sunset suit. It was a spacious room.
Thank you for your comment! We're glad you enjoyed the Sunset Suite and appreciated the spaciousness of the room. We hope to welcome you back again soon!
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe location was perfect - very close to town and walkable. Having a nice walking path right outside the hotel was wonderful for seeing some nature and wildlife. The staff were very helpful and friendly. The room had a fantastic view and amenities were great.
Our room had a tree that was hitting the roof over and over again due to the strong winds at night. It did wake us up multiple times during the night. I let the staff know when we checked out and they were very receptive to the information and would work to resolve the issue.
Thank you for taking the time to share your experience with us! We're very happy to hear that you enjoyed the location, the natural surroundings, and the friendliness of our staff. It's also great to know that you found the room comfortable and the view fantastic. We’re truly sorry for the disturbance caused by the tree hitting the roof during the windy night. We appreciate you bringing it to our attention during check-out—thanks to your feedback, we’ve already taken steps to address the issue and prevent it from happening again. We hope to have the chance to welcome you back soon for an even more enjoyable stay. 🌿✨
Thank you for taking the time to share your experience with us! We're very happy to hear that you enjoyed the location, the natural surroundings, and the friendliness of our staff. It's also great to know that you found the room co… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewBreakfast was nice; happy hour was GREAT! With a fabulous view!! Location was convenient for walking to town and to the night walk; helpful and friendly staff
We're so happy to hear that you enjoyed the breakfast and happy hour! 😊 The view definitely makes the experience even more special. We're glad the location was convenient for you and that you were able to explore the town. We look forward to seeing you again soon! 🌟
We're so happy to hear that you enjoyed the breakfast and happy hour! 😊 The view definitely makes the experience even more special. We're glad the location was convenient for you and that you were able to explore the town. We look f… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewLovely gardens and natural location. Friendly and helpful staff.
The long uneven road to access the property.
Thank you for sharing your experience! We are glad you enjoyed the gardens and natural location, as well as the friendliness of the staff.
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewLocation and convenience
The expense at the restaurant.
We're glad you enjoyed the location and comfort! We hope to see you again soon.
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in November 2024
Verified reviewFront desk staff was helpful in answering all our questions! Great location outside of the bustle, but still extremely close walking distance to all the shops and restaurants. Nice buffet breakfast. Beautiful spacious room!
Thank you for sharing your experience! We’re glad to hear that the reception staff was helpful, and that you enjoyed the location, the room, and the breakfast buffet. We hope your stay was wonderful and we look forward to welcoming you back soon!
Thank you for sharing your experience! We’re glad to hear that the reception staff was helpful, and that you enjoyed the location, the room, and the breakfast buffet. We hope your stay was wonderful and we look forward to welcoming you back… Show more
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewVERY FRIENGLY STAFF
Reviewed: 28 August 2024 · Stayed in July 2024
Verified reviewGreat breakfast, beautiful appointed rooms and location is very convenient. Staff friendly and helpful. The hotel feels like a boutique hotel!
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great stay and that you recommend Ficus Sunset Suites. It’s fantastic to know you enjoyed the breakfast, beautifully appointed rooms, and convenient location. Our friendly and helpful staff is always happy to make your experience special, and we’re glad you felt the boutique hotel charm. We look forward to welcoming you back soon! Best regards, Diego Montero
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great stay and that you recommend Ficus Sunset Suites. It’s fantastic to know you enjoyed the breakfast, beautifully appointed rooms, and convenient loc… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewThe staff was extremely helpful, responsive, and accommodating. The location was perfect and the breakfast included was very good. Beautiful view of the suset from the restaurant as well!
My only complaint was that the WiFi was not working in our room the first day of our stay. I spoke with an employee about it and it was fixed in 24 hours! Such great customer service!
Dear Carla, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the perfect location, the beautiful sunset view from our restaurant, and the breakfast. It’s also great to know that our staff’s responsiveness and helpfulness made your stay memorable. We apologize for the inconvenience you experienced with the WiFi on your first day. We’re glad to hear it was resolved quickly and appreciate your understanding. Providing excellent customer service is our priority, and we’re pleased that we could address the issue promptly. Thank you again for your recommendation. We look forward to welcoming you back in the future! Best regards, Diego Montero
Dear Carla, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the perfect location, the beautiful sunset view from our restaurant, and the breakfast. It’s also great to know that our staff’s responsivenes… Show more
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewThis property had a beautiful room and bathroom. The corner windows overlooking the sunset direction (it was cloudy the entire time we stayed) were wonderful. The room was large, the bathroom was large and both were modern and comfy.
There was no lighting in the closet area. To see what I was looking for in my suitcase, I had to drag it to the lighted vanity area outside the bathroom. I mentioned this to two different staffers, but nothing was done.
Thank you for your feedback on your recent stay. We're delighted to hear that you enjoyed our beautiful hotel with its modern amenities, including the spacious and comfortable room and bathroom. The corner windows offering sunset views, although unfortunately cloudy during your visit, are indeed a highlight. We apologize for the inconvenience regarding the lack of lighting in the closet area. Your comments have been noted, and we will address this issue with our team to ensure it's resolved promptly. We appreciate your patience and hope to welcome you back for an improved experience in the future." If you have any more reviews or need further assistance, feel free to ask! Best regards Diego Montero
Thank you for your feedback on your recent stay. We're delighted to hear that you enjoyed our beautiful hotel with its modern amenities, including the spacious and comfortable room and bathroom. The corner windows offering sunset views,… Show more
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewLocation
Dear Guillermo. Thank you for visiting Ficus Hotel. We're glad you enjoyed our location and facilities. We look forward to welcoming you back soon to this beautiful cloud forest Best regards Diego Montero
Reviewed: 26 April 2024 · Stayed in April 2024
Verified reviewthe room was beautiful, spacious
the restaurant food was just ok
Hello, Chantal! Thank you so much for your glowing review and excellent ratings for Hotel Ficus! We're thrilled to hear that you found your room to be beautiful and spacious. It's wonderful that you enjoyed our facilities and services during your stay. We truly appreciate your positive feedback about your experience with us. We look forward to the opportunity to welcome you back for another fantastic stay at Hotel Ficus! Warm regards, Diego Montero
Hello, Chantal! Thank you so much for your glowing review and excellent ratings for Hotel Ficus! We're thrilled to hear that you found your room to be beautiful and spacious. It's wonderful that you enjoyed our facilities and serv… Show more
Reviewed: 5 April 2024 · Stayed in April 2024
Verified reviewThe location of the property in the city of Monteverde is excellent as you can walk to everything, and the grounds are gorgeous with beautiful flowers. The room is big, the bathroom is large, and the mattresses are comfortable. We saw a beautiful sunset from the room.
When we booked through the Booking website, I chose 2 adults and 2 children, 2 beds. Apparently, it only showed 2 adults. Upon arriving, the hotel charged me for 2 more people even though I didn’t add another room (it had to do with the breakfast and tax even though this was probably our least favorite breakfast of all the hotels where we ate.) The price was quite significant and I heard them charge someone else a similar fee too. The check in and check out process took a very long time as well. When we left, they had to actually send a person to our room to check the room which took a while. Many of the rooms are on top of a hill with no parking near them, so it is quite a hike to and from your room. (Just an inconvenience.) We visited in early April, and it was pretty warm, in the 70s, and there is no AC in the room. The room was incredibly stuffy. We had to request a fan which they brought to our room. It made it much better, but I would have expected it to already be in the room given the weather. For the breakfast, they kept running out of items while we were there.
Good afternoon dear Emily Greetings from Ficus Hotel. We're delighted to hear that you enjoyed our beautiful gardens, spacious rooms, and large and comfortable bathroom. We're glad you had a great time at our lovely facilities. We apologize for the inconvenience during the reservation process and the confusion you experienced during check-in. As per company policy, since the reservation was paid for only 2 persons, we must charge for the additional persons directly at check-in. This was because the booking reservation stated that it was only for a stay for 2 persons. We apologize for the confusion and appreciate your understanding. If you have any further questions or concerns, it would be our pleasure to assist you. Thank you. Diego Montero
Good afternoon dear Emily Greetings from Ficus Hotel. We're delighted to hear that you enjoyed our beautiful gardens, spacious rooms, and large and comfortable bathroom. We're glad you had a great time at our lovely facilities. We … Show more
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewReviewed: 4 January 2024 · Stayed in January 2024
Verified reviewBeautiful, spacious rooms, even the bathroom. Gorgeous views! Excellent, attentive staff.
Close to downtown, but on a steep hill. Was a little tiring walking back home after a long day out.
Dear Karen, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you found our rooms, including the bathroom, to be beautiful and spacious. It's fantastic that you enjoyed the breathtaking views and experienced excellent and attentive service from our staff. We understand that the location on a steep hill, while close to the center, can be a bit tiring after a long day out. However, we want to emphasize that this unique terrain contributes to Ficus Hotel having some of the best views in the area. We appreciate your understanding, especially after a long day, and we're grateful for your positive overall experience. We look forward to the pleasure of welcoming you back for another fantastic stay. Best regards, Diego Montero
Dear Karen, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you found our rooms, including the bathroom, to be beautiful and spacious. It's fantastic that you enjoyed the breathtaking views and exper… Show more