Photo of room not the same as on booking.com. couldn't see anything out of our room windows

Great location, lots of places to eat within walking distance.

Stayed in June 2025

Our room had a tree that was hitting the roof over and over again due to the strong winds at night. It did wake us up multiple times during the night. I let the staff know when we checked out and they were very receptive to the information and would work to resolve the issue.

The location was perfect - very close to town and walkable. Having a nice walking path right outside the hotel was wonderful for seeing some nature and wildlife. The staff were very helpful and friendly. The room had a fantastic view and amenities were great.

Stayed in April 2025

Breakfast was nice; happy hour was GREAT! With a fabulous view!! Location was convenient for walking to town and to the night walk; helpful and friendly staff

Stayed in March 2025

The long uneven road to access the property.

Lovely gardens and natural location. Friendly and helpful staff.

Stayed in February 2025

The expense at the restaurant.

Location and convenience

Stayed in January 2025

Front desk staff was helpful in answering all our questions! Great location outside of the bustle, but still extremely close walking distance to all the shops and restaurants. Nice buffet breakfast. Beautiful spacious room!

Stayed in November 2024

VERY FRIENGLY STAFF

Stayed in November 2024

Great breakfast, beautiful appointed rooms and location is very convenient. Staff friendly and helpful. The hotel feels like a boutique hotel!

Stayed in July 2024

My only complaint was that the WiFi was not working in our room the first day of our stay. I spoke with an employee about it and it was fixed in 24 hours! Such great customer service!

The staff was extremely helpful, responsive, and accommodating. The location was perfect and the breakfast included was very good. Beautiful view of the suset from the restaurant as well!

Stayed in July 2024

There was no lighting in the closet area. To see what I was looking for in my suitcase, I had to drag it to the lighted vanity area outside the bathroom. I mentioned this to two different staffers, but nothing was done.

This property had a beautiful room and bathroom. The corner windows overlooking the sunset direction (it was cloudy the entire time we stayed) were wonderful. The room was large, the bathroom was large and both were modern and comfy.

Stayed in July 2024

Location

Stayed in June 2024

the restaurant food was just ok

the room was beautiful, spacious

Stayed in April 2024

Close to downtown, but on a steep hill. Was a little tiring walking back home after a long day out.

Beautiful, spacious rooms, even the bathroom. Gorgeous views! Excellent, attentive staff.

Stayed in January 2024

Wonderful hotel. Amazing staff, location and very comfortable. Absolutely loved staying here and thoroughly recommend.

Stayed in December 2023

Good location, very friendly staff. Very helpful. Room comfortable and clean

Stayed in November 2023

Breakfast could have used more options. Very Basic.

Very pretty hotel and fantastic rooms. Friendly staff..

Stayed in November 2023

Nice rooms, very clean and amazing surroundings. Staff was aöways friendly, especially Alicia at the reception. I had a great stay

Stayed in November 2023

nothing

Beautiful property and located very close to stores and bakeries. The staff is exceptional. Will go back again for sure.

Stayed in July 2023

Breakfast - a Cappuccino from the swiss coffee machine costs extra, an omelette costs extra, little bowl of fruit (cut and kept overnight in the fridge) instead of good selection of local fruits as part of the buffet; no bread selection and only strange jam and peanut butter; pancake syrup seemed watered-down; kitchen staff standing around chatting instead of serving customers.

Very friendly, helpful reception; good location; nice, spacious room; clean and quiet.

Stayed in June 2023

The room did not have air conditioning, however. We were on a lower level and it was not too hot but I would imagine the higher rooms would heat up.

Beautiful and peaceful hotel within walking distance to “downtown” restaurants. The room was huge and my family of four didn’t feel like we were on top of one another. Also, the breakfast was outstanding and the breakfast room was super tranquil. I’d stay again for sure.

Stayed in March 2023

Needed to open window to sleep. Bugs and noise from other rooms got in.

Breaskast was nice, roomy and good location.

Stayed in April 2023

You could hear the person walking upstairs, but that was an exceptional case.

Everything in the room was beautiful. Good space, lots of natural light. Beautiful scenery. Very close to the center and next to everything. Staff was very nice and attentive

Stayed in March 2023

Service at breakfast wasn't the best.

Great room on the highest level with views right over Monteverde but I imagine it could be tough if you have mobility issues. The room was massive and the access to discounted rates at the Salvetura adventure park was well worth it. We only had breakfast in the hotel and eat all other meals in town particularly The Green and Choco Cafe both just down the road.

Stayed in February 2023

very spacious rooms, nice layout …up to date amenities.

Stayed in February 2023