Great location, very nice facility. The only issue is that grounds keeper runs the leaf blower at 7 am and house keeping wants to make your bed at 8 am. Sleeping in and or having a quiet slow morning is impossible here.

Stayed in April 2025

VERY helpful friendly reception staff. also waiters. Also swimming pool.

Stayed in February 2025

Sewerage smell on last day but then they had been flooded with storm

Location was great for wildlife

Stayed in November 2024

The room / chalet was a bit dark and dank because it was on stilts in a rainforest swamp. Having to get a river taxi boat from the main Tortuguero dock to reach the hotel was a little inconvenient, eg the first boat taxi you can get from the hotel is at 5am, which meant we missed the migration of hatched turtles into the sea.

The buffet dinner and breakfast were the best thing about the hotel - home-cooked Costa Rican food, healthy and wholesome. The staff were all pleasant and helpful, and made a special effort to offer us vegetarian meals.

Stayed in November 2024

Nice "jungle cabins" on well maintained grounds in the middle of the nature. Kind and helpful employees with our questions on excursions and taxi boats. The big pool (with pool bar) is a nice extra if you want to relax a bit. The additional bars on the river bank are also nice features. Don't expect too much choice for dinner, but the food is good.

Stayed in July 2024

Location and facilities were great. Staff exceptional Lots of wildlife right on property

Stayed in September 2024

Very noisy as only net on the windows and our room was close to kitchen where staff started working loudly at 4.30am. Very noisy frog life.

Location was good a pretty resort.

Stayed in July 2024

The opening times for the pool were not made for the guests. 9AM-9PM. What about 7am-7pm? It would fit to those restaurant times. We wanted to use the pool at 9 am. Unfortunately it was not prepared till 10 am. I’m not sure whether the name Evergreen is right. They spread repellents and the cleaning water from the rooms were put into nature.

All of those working people were extremely kind and cool except the lady at the reception. I had a small problem and she was not willing to help me. Nature!

Stayed in April 2024

A little smell from septic???

Breakfast the best front desk needs to communicate better as one said ten min before dinners another 2 hrs????

Stayed in December 2023

The bathroom was not very clean and very shabby, needs a complete refurbishment. It also had a very unpleasant smell. The food was tasty but quite ordinary it was served for one hour ... breakfast, lunch and dinner in what was like a canteen. It was buffet style and served from behind glass screens. You couldn't even serve yourself water or hot drinks. The meals were eaten in less than an hour and the restaurant area was then empty. The bar by the pool closed at 9pm so no other option than go back to your room. The room had a double and single bed, due to the heat we decided to use both beds, the single bed had a big dip in it and was very uncomfortable. Just be mindful the rooms only have meshing, no glass so all your belongings get damp and you feel constantly soggy! However, it did make you feel close to the rainforest .... a very novel experience. 2 nights was definitely enough.

The location was excellent and our guide Valantine was informative with a great personality. We enjoyed all the trips.

Stayed in May 2023

Food

Beautiful location , lovely staff , manager was so helpful with check in and general enquiries, food choices very basic , no windows on rooms so you will be woken early not just jungle noise but staff sweeping up etc 5am ! Ok for 2 nights , so much wildlife .great boat transfer but chaotic for a disabled traveller but I managed .

Stayed in November 2022

We didn't feel really welcomed with my wife and our two children of 9 and 14 years old. Our children have a very small appetite so we asked to consider both as one person to charge for the lunch as none of our children would eat half of menu (20$ per person irrespective of the age). They simply refused arguing that the system is not configured to allow this change. To be noted that ee booked the following nights in Aninga and Pachira lodges. In Pachira lodges the same lunch is 15% lower (17$ per person) and they accepted immediately and without any discussion that arrangement. Furthermore Evergreen lodge was literally on swamps, very humid and didn't smell good at all. We were very happy that we booked in different places because I can ensure that we wouldn't have stayed there any longer than one night.

Stayed in December 2024

Needed to wear our mosquito spray but you are in the jungle after all.

Receptions very helpful in booking trips, organising boats, booking lunch etc. place fantastic, saw monkeys on walkways around our rooms and around pool area and other wildlife. Umbrellas provided, which was needed.

Stayed in July 2024

We liked everything.

- the location of the bungalow in the jungle; - the interior of the bungalow; - the reception staff which was so nice and so supportive. We are a French couple traveling by ourselves. We had only booked the room, with no service. The reception staff has organised everything for us, and very sympatically. - the guide, Fernando, of our boat tour, very interesting and very supportive - the lunches and diners, which are simple, but very good and very healthy.

Stayed in January 2024

If you’re after a real outdoorsy experience then this may be for you. Instead of did glass for windows it is just meshing. Not ideal when it’s raining. It’s impossible to keep anything dry, the bedsheets bath towels, clothing etc all damp. First big red flag was being warned not to take any food at all into your room because of the monkeys. I love monkeys, but if they can break into your room for food then a human can get in twice as easy, so leaving anything in the room without fear of it being stolen wasn’t possible. Again, a rainforest I get it. But the bugs that get into the room are on a whole other level. Having ants army of ants make their way through your room doesn’t scream 4* The bathrooms are dated and grotty. Smells very damp. The toiletries provided are very poor quality. All meals are served from behind a Perspex screen. By the most unhappy team members. It’s like being in prison. You can even get your own glass of water or juice. One of the pools is essentially river water I think? Absolutely gross. And if it shouldn’t have been like it, then there was no signage to say it was out of order.

It’s a quick 5 minute boat into the town. Buddha cafe has a lovely menu and great views of the river… I’d definitely recommend eating here over the hotel. Has trips available which are very good.

Stayed in January 2024

Our room was damp all the time - no glass windows at all, just insect screens, with curtains for privacy (which just made the room dark and gloomy. "Free toiletries" were very low quality, shower gel in particular was useless. The entire site had a dated, neglected feel and the food and drink served was, barring one or two individual dishes, the worst we have ever had in a hotel. It was really poor quality and available options were very limited indeed. On arrival, we bought a "smoothie" at the pool bar, at US$5 each; it was condensed milk, ice and a splash of mango syrup. Getting to the hotel is an ordeal - minimum boat trip of 75 minutes. It's not clear on the hotel website that if you stay here, you are stuck in the hotel unless you catch a boat (free shuttle or 'water taxi'. We paid £120 per night and expected food and facilities to match that price. We would rate this hotel as 2-star at best, it's hugely overpriced for what it offers.

The swimming pool was nice and big. The reception staff were helpful and accommodating when we asked to cut short our stay and did not charge us for the night we didn't stay.

Stayed in October 2023

I was asked to make 3 different payments for the room, the drinks for each room (had to pay separately for the kids) and the restaurant. therefore got charge commission 4 times by my bank instead of being able to pay once for all

Stayed in December 2022

Very spacious and clean. Breakfast was delicious, especially the omelet! The staff was also very friendly and helpful with queries and assisting getting water taxi to town. Would highly recommend Evergreen!

Stayed in September 2022

As the hotel is in the middle of the jungle insect bites are quite common, but at the time I was there the hotel run out of antihistamine cream... The cocktail glasses and beer bottles we consumed at the pool stayed on top of the tables for the three days without being clean up The room bathroom is old and not well taken care and the floor was not cleaned well in the three days we stayed FYI: public boats need to be taken before 4pm, we asked the hotel about it and it replied 7h later, too late to take them...

The location is excellent, in the middle of the jungle and animals like monkeys and frogs are all around

Stayed in September 2022

They warn you not to drink the water — it’s smelly. A bit of a hassle to refill water bottles from the lobby or dining area each day, but not a big deal. It’s very family-oriented, so the pool is usually full with kids yelling & racing about.

Unique hotel in a unique location! We loved our little cabin & it was very comfortable. Food was very good, & enough variety to satisfy us. Staff were super friendly & helpful. We did 2 tours from the hotel & thought both were well worth the cost. Out favorite spot was the bar at the river’s edge where we could watch the sunset & the boat traffic with a glass of wine.

Stayed in August 2025

All great.

Breakfast was great. Fruit, cereal, cooked option, omelette made to order. Brilliant.

Stayed in July 2025

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Stayed in August 2025

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Stayed in April 2025

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Stayed in October 2024