Reviews of Barceló San José 5 stars
Residencial El Robledal , 60101 San José, Costa Rica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNot recommended
Bad bell desk service, food is not the best
Dear guest, We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Kind regards. Management. Barceló San José.
Dear guest, We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sin… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewOnly price
Nobody answers on desk, bad menu, only two beds and no king
Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Kind regards. Management. Barceló San José.
Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please ac… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClean room, good beds, nice amenities!
Dear guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Kind regards. Management. Barcelo San José.
Dear guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Kind regards. Management. Barcelo S… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was really good with healthy food, such as chickpea, courgette, broccoli, potato, eggs, fruits, pancakes, etc. The coffee was delicious. The bed was soft, the room was very large. There was a sitting sofa. We were at six floor, which had a premium level with lots of food and drinks. The swimming pool area had hammocks, really relaxing.
We had food in the premium level and it was a small buffet. Not every time there was a card telling which meat there was cooked. It was mostly beef or a mix of beef, pork and chicken. We do not eat beef, so after our complaint and speaking to the chef, they changed the menu for us.
Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Kind regards. Management. Barceló San José.
Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Kind regards. M… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewCleaned, classy, sofisticated, great breakfast buffet
Hair dryer was broken
Dear guest, Thank you for taking the time to leave a review of your recent stay. We apologize for the inconvenience with the hair dryer and will address this promptly. We're glad you enjoyed the elegant atmosphere and the quality of our breakfast buffet. All of the team hope that we may be able to see you again in the future. Kindest regards, The Management Hotel Barcelo San José
Dear guest, Thank you for taking the time to leave a review of your recent stay. We apologize for the inconvenience with the hair dryer and will address this promptly. We're glad you enjoyed the elegant atmosphere and the quality of ou… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWe liked the cleanliness of the room (the way the housekeepimg staff made the effort to make the room clean), the ameneties, the variety of the breakfast, the pool and the location. We also very much valued the service rendered by Mario who drove the shuttle for pick up and drop off at the airport.
When we arrived, promptly at check in we were told that the room wasnt ready (only after a few hours later), which was inconvenient for us. Our assessment was that there were insufficient housekeeping staff. We were a bit dissapointed that we were not even compensated for this inconvenince what we expect from a 5 star hotel. Also, when we enquired later at their restaurant about the buffet price, I was informed by a member of the staff which later at the actual visit proved to be entirely different. The person at whom i enquired denied having making this mistake. Should not happen at a 5 star hotel.
Dear guest, We would like to thank you for taking the time to leave this review about your recent visit. We regret your room wasn’t ready at arrival and the confusion about dining prices. Your feedback helps us improve. We're glad you enjoyed the cleanliness, breakfast variety, pool, location, and Mario’s shuttle service. We do hope that we will be able to welcome you back on a future occasion. Best regards, The Management Hotel Barcelo San José
Dear guest, We would like to thank you for taking the time to leave this review about your recent visit. We regret your room wasn’t ready at arrival and the confusion about dining prices. Your feedback helps us improve. We're glad you… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe hotel exceeded our expectations, even though it’s not brand new anymore. It’s located in a good spot, convenient both to the airport and the city center. There are shops nearby. Our favorite dining experience was at the El Rancho restaurant.
The room service could be better. We are a family of three and only received two towels. We had to wait a long time for an extra towel despite multiple requests. But eventually, we did get it.
Dear Guest, Thank you for taking the time to comment on your stay at our hotel. We apologize for the delay in housekeeping and appreciate your patience. We're glad the hotel's location, nearby shops, and your dining experience at Rancho Grill stood out during your stay. We hope that you will consider returning to stay with us in the future. Kindest regards, The Management Hotel Barcelo San José
Dear Guest, Thank you for taking the time to comment on your stay at our hotel. We apologize for the delay in housekeeping and appreciate your patience. We're glad the hotel's location, nearby shops, and your dining experience at … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast was all you can eat fresh and clean. Staff was 10/10
Internet 6/10 every time I would off my phone, move around the hotel, or go out, I would have to renter my password every time.
Dear guest, We are grateful to you for taking the time to review your experience. We’re sorry the connectivity didn’t meet your expectations. Glad you enjoyed our team’s helpfulness and the fresh, satisfying breakfast. We look forward to welcoming you back. Best regards, The Management Hotel Barcelo San José
Dear guest, We are grateful to you for taking the time to review your experience. We’re sorry the connectivity didn’t meet your expectations. Glad you enjoyed our team’s helpfulness and the fresh, satisfying breakfast. We look forward to… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe free shuttle actually has very little capacity and is usually (per the front desk) not available on one day's notice.
Dear guest, Thank you for taking the time to leave a review of your recent stay. We apologize the shuttle didn’t meet your expectations. It runs on a schedule and requires 36 hours’ advance booking to guarantee a spot, which may not always fit travel plans. All of the team hope that we may be able to see you again in the future. Kindest regards, The Management Hotel Barcelo San José
Dear guest, Thank you for taking the time to leave a review of your recent stay. We apologize the shuttle didn’t meet your expectations. It runs on a schedule and requires 36 hours’ advance booking to guarantee a spot, which may not alway… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewTheir shuttle could not pick me up so I was stranded in foreign country at night alone. Their facilities are mid.
Dear guest, We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Kind regards. Management. Barceló San José.
Dear guest, We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sin… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAmenities, good choice of food for breakfast, big pool with a cute view and restaurant
Stuff messed up with the room key and sent us over to the room which was already occupied, making that encounter really awkward. Then, after they gave the right key cards, the room had a deep smoke smell in it and we had to be moved to another room again. They forgot to update that in the system and we had someone else trying to get into out room late at night. Then hotel stuff tried to call the room and few times that night, making it impossible to sleep undisturbed. Hotel has a lot of stuff but most is pointless and helpless. It is my second time here and very unfortunate experience
Dear guest, We appreciate you sharing your survey about your recent experience at our Barceló San José hotel. We will make the appropriate corrections to the key system configuration for our IT and reception colleagues, as these situations must be avoided. We also need to provide high-quality service. Once again, we thank you for your shared feedback, as it allows us to take direct action to improve our service. Kind regards. Managament. Barceló San José.
Dear guest, We appreciate you sharing your survey about your recent experience at our Barceló San José hotel. We will make the appropriate corrections to the key system configuration for our IT and reception colleagues, as these situation… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewgreat
staff
Dear Sir, Thank you for such a positive review of your stay. We sincerely apologize that our team did not meet your expectations during your visit. Your feedback helps us improve our service standards. We are delighted that you found your overall experience amazing. Our team works hard to create memorable stays for all our guests. We look forward to welcoming you back for another memorable experience. Best wishes, The Management Hotel Barcelo San José
Dear Sir, Thank you for such a positive review of your stay. We sincerely apologize that our team did not meet your expectations during your visit. Your feedback helps us improve our service standards. We are delighted that you found … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewgreat
staff
Dear Sir, Thank you for taking the time to share your feedback. We sincerely apologize that our team did not meet your expectations during your visit. Your feedback helps us identify areas where we can improve our service standards. We are delighted that you found your overall experience amazing and that you enjoyed the great aspects of your stay with us. We look forward to welcoming you back for another memorable experience. Best wishes, The Management Hotel Barcelo San José
Dear Sir, Thank you for taking the time to share your feedback. We sincerely apologize that our team did not meet your expectations during your visit. Your feedback helps us identify areas where we can improve our service standards. W… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewDear guest, Thank you for taking the time to let us know your opinion of your recent stay. However, we sincerely apologize for the billing confusion you encountered during your stay. Our team is always available to resolve these situations promptly and ensure accurate charges for all guests. Nonetheless, we are delighted that you found our property welcoming and enjoyed the breakfast experience. Our culinary team takes great pride in preparing a diverse international menu each morning, and it brings us joy to know you appreciated their efforts. We hope we can provide you with an improved stay in the future. Kind regards, The Management Hotel Barcelo San José
Dear guest, Thank you for taking the time to let us know your opinion of your recent stay. However, we sincerely apologize for the billing confusion you encountered during your stay. Our team is always available to resolve these situation… Show more