Bad bell desk service, food is not the best

Not recommended

Stayed in August 2025

Clean room, good beds, nice amenities!

Stayed in August 2025

We had food in the premium level and it was a small buffet. Not every time there was a card telling which meat there was cooked. It was mostly beef or a mix of beef, pork and chicken. We do not eat beef, so after our complaint and speaking to the chef, they changed the menu for us.

The breakfast was really good with healthy food, such as chickpea, courgette, broccoli, potato, eggs, fruits, pancakes, etc. The coffee was delicious. The bed was soft, the room was very large. There was a sitting sofa. We were at six floor, which had a premium level with lots of food and drinks. The swimming pool area had hammocks, really relaxing.

Stayed in August 2025

Hair dryer was broken

Cleaned, classy, sofisticated, great breakfast buffet

Stayed in August 2025

When we arrived, promptly at check in we were told that the room wasnt ready (only after a few hours later), which was inconvenient for us. Our assessment was that there were insufficient housekeeping staff. We were a bit dissapointed that we were not even compensated for this inconvenince what we expect from a 5 star hotel. Also, when we enquired later at their restaurant about the buffet price, I was informed by a member of the staff which later at the actual visit proved to be entirely different. The person at whom i enquired denied having making this mistake. Should not happen at a 5 star hotel.

We liked the cleanliness of the room (the way the housekeepimg staff made the effort to make the room clean), the ameneties, the variety of the breakfast, the pool and the location. We also very much valued the service rendered by Mario who drove the shuttle for pick up and drop off at the airport.

Stayed in August 2025

The room service could be better. We are a family of three and only received two towels. We had to wait a long time for an extra towel despite multiple requests. But eventually, we did get it.

The hotel exceeded our expectations, even though it’s not brand new anymore. It’s located in a good spot, convenient both to the airport and the city center. There are shops nearby. Our favorite dining experience was at the El Rancho restaurant.

Stayed in July 2025

The free shuttle actually has very little capacity and is usually (per the front desk) not available on one day's notice.

Stayed in July 2025

Price

Stayed in June 2025

The rooms smelled like coffee and were musty smelling and the hotel was land locked by busy expressways, but otherwise would stay again! Also I wished the bathroom doors locked. They had no locks on them.

Great accommodations! Very friendly and helpful staff!

Stayed in July 2025

Room a little outdated

Gorgeous and well maintained

Stayed in June 2025

By the bed area had a little smell, maybe the floor, but other than that everything was great.

The accommodation, staff were respectful, and the food.

Stayed in June 2025

We needed to stay only one evening before catching our flight early the next morning. It’s a very large hotel, with several restaurants and a gym equipped with steam and sauna area. It was a lovely stay, very clean and gracious staff. Our shuttle to the airport was complimentary. Would recommend.

Stayed in June 2025

Nice Rooms, well appointed. Beauiful grounds, helpful staff

Stayed in May 2025

Wood-panelled business/airport-style hotel that has seen better days and is right on the edge of the city, next to busy main roads, with no public transport to get into the centre, so you are reliant on taxis (don't try to walk it!). Good only for a stopover if you are heading off the next morning, or for the free shuttle (which needs to be booked in advance) to the international airport.

Stayed in May 2025

The hotel's exceptional staff made my stay truly unforgettable.

On my last day, I found out that the roller bag's chain was ripped out, rendering it unusable unless I purchased a new bag or had it repaired. Fortunately, I reached out to the lobby receptionist, who directed me to the service staff. They kindly provided duct tape to fix the chain temporarily, which was sufficient to get my luggage from the Barcelo to the airport and home. I'm truly grateful for the staff's kind and helpful work. Thank you.

Stayed in May 2025

I was travelling with a large party and contacted the hotel multiple times before arrival to reserve the airport shuttle for us. I never received a response and despite early check in the shuttle was booked. We had to pay $45 US for a private shuttle for our party. The hotel key allows access only to the lobby and your room floor which is great for security but problematic if you are a large party with rooms on different floors. A different wifi password is provided for each room but only allowed 3 guests per password- wifi was also not very stable. Pool closes at 5 pm which is very early when check in is 2 pm.

Location is close to airport. Complimentary breakfast and lounge was great. Master suites are very nice.

Stayed in May 2025

I had requested a room wirh a beautiful city view, but the view I had was passable, not solpecial, but perhaps better rooms with a view were not available at the time.

The hotel was very nicely appointed, with a lovely lobby area, and a clean and comfortable bedroom. Meals were varied, ample and tasty. I also enjoyed the very talented female pianist playing live on the evenings I was a guest.

Stayed in May 2025

The price of food and beverage is a little too high for the quality you actually get, plus do you not really have many options unless you ride a car to go somewhere else outside the property. Same goes for any other extra services, such a massage, be ready to pay for high prices or to seek outside vendors for a good value option.

Overall a really nice, and iconic property. Its surroundings and views give you a perfect balance between an urban location and Costa Rica natural charm. The property does not feel new, but feels clean, well maintained, and the staff is really kind. . The pool area is perhaps the best hidden feature not every gust actually takes advantage of. I would consider booking again eventually.

Stayed in May 2025

Location isn’t close to downtown San Jose.

Very nice hotel providing good value for money. Decent food at the poolside restaurant. Friendly staff and free airport shuttle service.

Stayed in March 2025

All

Stayed in April 2025

Location not ideal if you are walking as there is very little around the hotel. Breakfast can be very busy with Tour groups Food is OK but nothing special

The room was nice as was the lounge access , if you choose this option don’t bother with the half board option .

Stayed in April 2025

The bread I got in an expensive restaurant was NOT EDIBLE. FIRST TIME IN MY LIFE, I HAD TO SPIT IT OUT. Salmon was OK. Toppings - no comment. fancy description without taste . There is no Cafe/ Restaurant/ Store outside the hotel. Location is poor neighborhood.

Gardens. Breakfast was good . Staff was very kind especially Angie who upgraded me to huge corner suite. Thanks Angie. I will never ever forget it.

Stayed in April 2025

Front desk was always understaffed. When we requested a mat for the slippery tub it was never delivered despite the front desk having taken the request and assuring us that they understood the request. This hotel is quite a distance from downtown and the nearby on-ramp to the highway was often as clogged as the highway itself, making a taxi ride to San Jose a long, expensive process.

Rooms and beds were very comfortable. The bartender made excellent mojitos and frozen drinks, something that was never true in three other hotels we stayed in Costa Rica! The garden and walking paths were a beautiful oasis with benches to sit on and exotic tropical blossoms throughout. There was live musical entertainment in the beautiful lobby every evening with very talented musicians. The complimentary van service from the airport to the hotel was prompt and the driver was very polite despite our 9:30 PM arrival time and the extreme amount of traffic.

Stayed in March 2025

Reception/ rooms a bit outdated If you have an access to the 6th floor lounge, this is a very average one. Don’t expect too much! We had with our booking a 10 % reduction on the restaurants. The hotel claimed this was not true (though flagged on our Booking document. We sent notes to both the hotel and Booking.com complaints.. no feedback from either til end of our stay.

Possibility for late check out, much appreciated. Rooms are large with big window.

Stayed in March 2025