Reviews of Hotel Palma Real 4 stars
Sabana Norte, (200 Metros Norte del ICE), 01005 San José, Costa Rica
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Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewAmazing food, comfy bed, very clean washroom and extremely helpful staff. I will be back
Nothing really
Dear Guest, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the amazing food, found the bed comfortable, and appreciated the cleanliness of the washroom. It is also gratifying to know that our staff was able to assist you effectively. Your positive feedback is invaluable to us, and we look forward to welcoming you back in the future. Please do not hesitate to reach out if there is anything we can do to make your next stay even more enjoyable.
Dear Guest, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the amazing food, found the bed comfortable, and appreciated the cleanliness of the washroom. It is also grati… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewEverything was great
D. N.A.
Dear guest: thank you very much for taking the time to share your experience. We are delighted to hear that everything during your stay was great. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Should you have any further feedback or requests, please do not hesitate to reach out to us.
Dear guest: thank you very much for taking the time to share your experience. We are delighted to hear that everything during your stay was great. Your satisfaction is our top priority, and it is rewarding to know that we met your expectati… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewBreakfadt was good
They advertise they had an air conditioner. They had an air conditioner, but it did not have cold air. We tried three rooms and they were so hot. Then when we needed a fan, they only had one fan.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast. We apologize for the inconvenience you experienced with the air conditioning. Rest assured, we will address this issue to ensure our guests have a comfortable stay. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast. We apologize for the inconvenience you experienced with the air conditioning. Rest assured, we will address this issue to ensure ou… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewGreat Breakfast Good Location Nice Staff Clean Room And Quiet Just One Recommendation My Room Didn’t Have A small Refrigerator Beside that Everything Was Great
MY room Didn’t Have a Small refrigerator
Dear guest, thank you for your feedback. We are delighted to hear that you enjoyed our great breakfast, good location, nice staff, clean room, and quiet environment. We appreciate your recommendation regarding the small refrigerator in the room. Your comments help us improve our services. We hope to welcome you back soon for another wonderful stay at our hotel.
Dear guest, thank you for your feedback. We are delighted to hear that you enjoyed our great breakfast, good location, nice staff, clean room, and quiet environment. We appreciate your recommendation regarding the small refrigerator in the … Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in March 2025
Verified reviewEverything good
Dear guest, we are delighted to hear that you had a great experience at our hotel. Your positive feedback is truly appreciated. We are glad that everything met your expectations during your stay. Thank you for choosing Palma Real Hotel, and we look forward to welcoming you back in the future.
Dear guest, we are delighted to hear that you had a great experience at our hotel. Your positive feedback is truly appreciated. We are glad that everything met your expectations during your stay. Thank you for choosing Palma Real Hotel, and… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewNice older property. Good location for our purposes. Good value for the area. It appears that they've been struggling to maintain the property over the last few years. Bathrooms have been partially updated. Beds are good and comfortable.
Used to love this hotel. No more. We've been staying here for 10 years. On this visit they've started charging $12/night for parking, no top sheet on the bed, the air conditioning wasn't working well even after they sent someone to check it and the TV sound quality was terrible regardless of adjustments.
Dear guest, we appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you found our property to be nice and well-located, offering good value. However, we are truly sorry to learn about the issues you experienced during your visit. Rest assured that we take your comments seriously and will address the maintenance concerns promptly. We apologize for the inconvenience with the parking fee, bedding, air conditioning, and TV sound quality. Your loyalty over the past 10 years means a lot to us, and we hope to have the opportunity to regain your trust in the future. Thank you for sharing your thoughts with us.
Dear guest, we appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you found our property to be nice and well-located, offering good value. However, we are truly sorry to learn about the issues you exp… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewStaff were nice, check in and out was easy. Beds were comfortable.
Quite poor sound insulation, lots of noise in the middle of the night and early morning.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you found our staff nice and the check-in process easy. We apologize for the noise disturbances you experienced during the night and early morning. Your comments regarding the sound insulation will be taken into consideration for future improvements. We strive to provide a comfortable and peaceful environment for all our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for a better experience in the future.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you found our staff nice and the check-in process easy. We apologize for the noise disturbances you experienced during the night and early morning. Your comme… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewFriendly personnel, hotel has a good location in a quiet and safe area a bit away from the city center (only 10 min drive). The facilities are old and need renovation. Multiple things did not work in my room (fan, extractor, tv remote control). Not enough breakfast options. At moments the hotel gets loud as rooms are not sound proof and there are multiple groups interacting at the hallways.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you found our personnel friendly and appreciated the hotel's location in a quiet and safe area. We apologize for the inconveniences you experienced with the facilities in your room, such as the fan, extractor, and TV remote control. Your comments about the breakfast options and noise levels have been duly noted for improvement. We are committed to addressing these issues and enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future for a better stay.
Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you found our personnel friendly and appreciated the hotel's location in a quiet and safe area. We apologize for the inconveniences you experienced with the f… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in January 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewExcellent breakfast
Our expectations were fully met in all respects !
Dear Guest, thank you for sharing your feedback with us. We are delighted to hear that you found Palma Real Hotel ideally situated and that the staff was very helpful in meeting all your requirements. It's great to know that you enjoyed the excellent breakfast during your stay. We appreciate your kind words and look forward to welcoming you back in the future.
Dear Guest, thank you for sharing your feedback with us. We are delighted to hear that you found Palma Real Hotel ideally situated and that the staff was very helpful in meeting all your requirements. It's great to know that you enjoyed the… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewVery nice staff, lobby bar and free breakfast buffet.
Dear guest, thank you for sharing your feedback. We are glad to hear that you enjoyed the very nice staff, lobby bar, and free breakfast buffet. Your comments are valuable to us as we strive to provide a great experience for all our guests. If there is anything specific that we can improve on to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future.
Dear guest, thank you for sharing your feedback. We are glad to hear that you enjoyed the very nice staff, lobby bar, and free breakfast buffet. Your comments are valuable to us as we strive to provide a great experience for all our guests.… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewCouldn’t tell.
Extremely unprofessional service. • We booked a room a week in advance and received a confirmation. • On the day of arrival, they confirmed our check-in time (9–10 p.m.). • When we arrived at 10 p.m., exhausted, the receptionist told us our reservation had been canceled—without any prior notice or explanation. • He was indifferent and unhelpful, simply saying, “I cannot do anything for you.” • Even after showing him our confirmed reservation and messages, he barely made an effort to assist us. • He wandered around instead of helping, showing no urgency or concern. • We had to contact Booking.com ourselves to resolve the issue. • In the end, we were left scrambling to find alternative accommodation late at night. • A truly frustrating, disgusting and disappointing experience.
Dear guest: We are truly sorry to hear about the unfortunate experience you had during your recent stay with us. Your feedback has highlighted critical areas in our operations that we are taking immediate action to address. We sincerely apologize for the lack of assistance you encountered when you needed it most. This is certainly not the level of service we strive to provide, and we deeply regret any inconvenience caused. We also acknowledge the difficulties in our attempts to communicate with you prior to your arrival, and while we made several efforts to reach out, we regret that it was not possible to connect. Please know that we take your concerns seriously and are committed to making the necessary improvements to ensure this situation does not occur again. We would welcome the opportunity to speak with you directly to address your concerns and work toward restoring your confidence in Palma Real Hotel. Thank you for bringing this matter to our attention. We value your feedback and look forward to the possibility of welcoming you again in the future. Nicole Schmid. General Manager.
Dear guest: We are truly sorry to hear about the unfortunate experience you had during your recent stay with us. Your feedback has highlighted critical areas in our operations that we are taking immediate action to address. We sincerely apo… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewClean, spacious room, had all necessary toiletries like shampoo conditioner hairdryer
Can t say
Dear Guest, Thank you for choosing to stay at Palma Real Hotel and for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and spacious, and that you appreciated the toiletries provided in your room. We strive to create a comfortable and relaxing environment for all our guests. Should your travels bring you back to this area, we hope to welcome you again for another enjoyable stay. Warm regards, The Management Team at Palma Real Hotel
Dear Guest, Thank you for choosing to stay at Palma Real Hotel and for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and spacious, and that you appreciated the toiletries provided in your ro… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewGood.location, good value for your money Clean rooms
It would.need a quick refresh to update its look, but still it is a clean and convemient hotel
Dear Guest, thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the convenient location, good value for your money, and clean rooms at Palma Real Hotel. Your comments regarding the need for a quick refresh to update the hotel's look have been duly noted. We continuously strive to improve our services and facilities to enhance the guest experience. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Palma Real Hotel Management
Dear Guest, thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the convenient location, good value for your money, and clean rooms at Palma Real Hotel. Your comments regarding the nee… Show more