San Marino, San Marino
Positive section of review
The location, the service, the breakfast, the bed were all perfect! The hotel has also a very nice restaurant with very nice food, very good service and very friendly personnel.
Negative section of review
There was some mold next to the window in our room. :-(
San Marino, San Marino
Positive section of review
Perfect location , lady at breakfast very nice. Bed was very comfortable. We enjoyed breakfast both mornings and has freshly made croissants
Negative section of review
The bedroom didn’t have a view. The carpets are grotty. The air conditioner in room 10 doesn’t work, at all and it’s clear that the staff know this but haven’t bothered to fix it. We felt too hot immediately after check-in and asked the man to come up and help us get it working. He pressed some buttons and shrugged his shoulders saying “not working - open the windows” - it didn’t feel safe opening the windows as we have two small children and room 10 share a small inside terrace with the next room. We asked him if he had a fan or something and again he shrugged and said no- open window (we only booked this as it said it as aircon and we have two small children) It got very hot and uncomfortable at night and we slept badly both nights. Upon check out I told a different staff member that the aircon didn’t work in room 10 and he had a similar reaction. Very bad experience and will not be back to stay in La Grotta hotel as we weren’t able to sleep (which is a basic requirement of a hotel !)
San Marino, San Marino
Positive section of review
Very modern, lovely large clean rooms, good breakfast, nice helpful friendly staff
Negative section of review
Spa needs modernising, pool not very clean Hot water in bathroom very slow resulting in poor shower flow and impossible to use bathtub as would not fill up
San Marino, San Marino
Positive section of review
- great location, in the center of San Marino - safe ( but expensive) parking
Negative section of review
- old, not clean room ( dirty walls, something purple in the bath, dirty floor) - bad smell in the bathroom - booked 2 rooms in one reservstion, got them on tje opposite floor ( one with window next to parking lot - didn’t feel safe)
San Marino, San Marino
Positive section of review
Great welcoming , nice rooms, perfect location
San Marino, San Marino
Positive section of review
The peace and quiet and the delicious dinners
Negative section of review
The mosquitoes
San Marino, San Marino
Positive section of review
Balcony and outdoor sitting erea
Negative section of review
Check out time is at 10
San Marino, San Marino
Positive section of review
Location and staff very helpful
San Marino, San Marino
Positive section of review
Location. Parking,
Negative section of review
All good no problems
San Marino, San Marino
Positive section of review
Camera e staff