Almaty, Kazakhstan
Positive section of review
The way Arman helped us out so quick when we arrived to discover the booking had been modified so that we didnt have a room. After arranging it with booking.com and double checking as we were arriving at 2am approx it turned out our booking was for 1 night instead of 2. As i said spoke to booking.com people on phone and explainned the times and was told by booking.com not the hotel it would be ok as we would still have the room. Arman quickly helped us get another hotel and we arrived back the following day. The area was good,felt really safe,views were great,went to mountains the war museum, the football and visited a few otber places.
Negative section of review
The problem at booking in time which i believe was neither mine or Golden palaces fault
Türkistan, Kazakhstan
Positive section of review
Real traditional home, with a very warm Welcome. The house owner Lazzat is very nice and helpful. I recommend to everyone if wants to experience an authentic Kazakh place and life, stay in Lazzat’s house.
Astana, Kazakhstan
Positive section of review
Excellent hotel, with magnificent views over Astana. The rooms are perfect and comfortable. The breakfast options are great, and the staff always provide outstanding customer service.
Almaty, Kazakhstan
Positive section of review
The apartment is located in a quiet and spacious area. The price is suitable for the conditions. The owner is very polite and always ready to help.
Negative section of review
The internet is not high-quality and fast. There were interruptions.
Shymkent, Kazakhstan
Positive section of review
Staff, in particular Balnyz was very courteous and helpful. Big thanks to all of them. Room was comfortable and hygienic. Breakfast was good.
Negative section of review
The hotel, probably because it's new does not appear on taxi apps like YandaxGo so heading back to the hotel from town was difficult. Best it is updated on Google Maps ASAP. Few options for Vegetarians in the breakfast would be great.
Almaty, Kazakhstan
Positive section of review
I like the ambiance and hospitality of the owner and staff, and they have provided all the necessary amenities for us to use.
Negative section of review
I have no comments on this matter and no grievances to report.”
Almaty, Kazakhstan
Positive section of review
Friendly and polite staff, private sauna and the bed is comfortable. Suitable for short stay.
Negative section of review
Need more ventilation in the room
Almaty, Kazakhstan
Positive section of review
This apartment was a great choice. It’s clean, cozy with everything you need for a comfortable stay. The building is modern and safe , with shops and transport nearby.