Saint Johnʼs, Antigua & Barbuda
Positive section of review
I like the jacuzzi 3 staff was pleasantl some were acting like they were doing us a favour. The communication amongst some staff that you need on a special day was bad. Birthday and an Aniversary ruined. And although you complain it was like the lack of empathy and understanding was very poor.. the buyers was undercooked although you ask for well done near the pool. Overall from the second day was a very bad experience. I had the opportunity of staying at the Royalton before and that one was perfect but the Royalton chic don't deserve to be called by that name there was nothing chic about the experience but the decor. I am so ashamed to even mention a break there . It was the worst experience I ever had. Very disappointed and when you approach one manager you were send another person and whats was promised was not checked by them. Lack of communication on the hotels side wasn't good. I think this needs looking into
Negative section of review
A lot of things lack of communication lack of customer satisfaction etc
Dickenson Bay, Antigua & Barbuda
Positive section of review
The property was in a perfect location for me , very safe, it was clean ,with all the amenities needed , the owner was very helpful with any needs or problems, not that we had any.would definitely stay there again 💯. Thank you for a wonderful stay .
Negative section of review
It’s not so much a dislike , but I would recommend a car.
English Harbour Town, Antigua & Barbuda
Positive section of review
Great location, and beautiful hotel. The boat ride to the beach was very handy. So quiet when we went in August as it’s low season. Was like having a private villa.
Negative section of review
I love the hotel. Very minor, but a warning about sea urchins at the beach would have been handy.
Five Islands Village, Antigua & Barbuda
Positive section of review
The food was great, the staff very accommodating and friendly and the resort was lovely
Negative section of review
Nil, no complaints
Saint Johnʼs, Antigua & Barbuda
Positive section of review
Lack of communication between manager and staff about what you requested
Negative section of review
Lack of communication some staff not given information
Branns Hamlet, Antigua & Barbuda
Positive section of review
The location was close to the town.
Negative section of review
Customer Service is everything. Nobody was there when we got there despite stating our expected time of arrival. It took a while to get to someone we almost left. Nobody was there to check us out, so we left.
Five Islands Village, Antigua & Barbuda
Positive section of review
The facilities was clean
Negative section of review
My room had AC problem, electric issue with lights, one night there was no water to use toilet or take shower and they failed to communicate this with guest had to keep going down to front desk for update cause they were no longer answering calls so unprofessional they showed they gave zero cares.
Grays Hill, Antigua & Barbuda
Positive section of review
The facilities were good
Negative section of review
It was further from the city than I expected
Jolly Harbour, Antigua & Barbuda
Positive section of review
We didn’t get to see it.
Negative section of review
Arrived in Jolly beach and the contact number was out of service. Emailed and messaged but no response for several hours when the owner stated that the property was already rented out.
Saint Johnʼs, Antigua & Barbuda
Positive section of review
kid friendly beach
Negative section of review
only one restaurant walking distance, check in/out times limited, no hot water in shower, tv did not work, window broken, overall outdated room, no shuttle to airport available