8.8

Reviews of The Morgana Poblado Suites Hotel 3 stars

Carrera 31 No 16 - 221, 500100 Medellín, Colombia

  • Simitu

    Reviewed: 16 August 2025 · Stayed in July 2025

    Verified review

    the 2 large beds were great for our family of 3. the room design provided privacy for the 2 beds even though it was 1 room. good location, central.

    there could have been better cleaning.

    Property response:

    Dear Guest, Thank you for leaving us a review of your recent stay. We're delighted our spacious accommodation with two beds provided comfort for your family stay. However, we sincerely regret any inconvenience regarding cleaning frequency. Our team conducts daily housekeeping services and would have been pleased to schedule additional cleaning upon request during your stay. Nevertheless, we're glad our central location allowed easy access to Medellín's attractions. Being steps from Las Palmas Avenue indeed makes exploring dining and shopping options particularly convenient. The entire team really hope we can welcome you back on a future occasion. Kind regards, Adriana Ocampo, Directora de Operaciones

    Dear Guest, Thank you for leaving us a review of your recent stay. We're delighted our spacious accommodation with two beds provided comfort for your family stay. However, we sincerely regret any inconvenience regarding cleaning fre… Show more

    The Morgana Poblado Suites Hotel
    20 August 2025
  • Riddesrtap

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Breakfast was very good and server were very nice

    Property response:

    Dear Guest, Thank you for sharing your experience with us. We're delighted you enjoyed our breakfast offerings and appreciated our team's attentive service during your stay. It's always rewarding to know our efforts to provide quality morning meals and warm hospitality resonate with guests. We hope you also found time to explore our convenient location near Avenida Las Palmas during your visit. We look forward to welcoming you back. Best regards, Adriana Ocampo, Directora de Operaciones

    Dear Guest, Thank you for sharing your experience with us. We're delighted you enjoyed our breakfast offerings and appreciated our team's attentive service during your stay. It's always rewarding to know our efforts to provide … Show more

    The Morgana Poblado Suites Hotel
    11 August 2025
  • 7.0 Good
    Jhojan

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review
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  • Morales

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Location, room size, personnel was very good

    AC was old and tricky to use, bathroom cabinet was old, some parts were broken Small lobby and breakfast area

    Property response:

    Dear Guest, Thank you very much for the time taken to review your stay with us. We're delighted you appreciated the spaciousness of your room and found our team welcoming during your stay. We sincerely regret some aspects didn't meet expectations. Our maintenance team remains available around the clock to address any room concerns immediately. While our breakfast space forms part of the restaurant area designed for guest interaction, we continuously explore layout improvements during peak periods. Lastly, we're thrilled our El Poblado location provided convenient access to nearby attractions like Palms Avenue Mall and dining spots within walking distance. This connectivity remains a highlight many guests value about our urban retreat. We look forward to welcoming you back in the future. Best wishes, Adriana Ocampo, Directora de Operaciones

    Dear Guest, Thank you very much for the time taken to review your stay with us. We're delighted you appreciated the spaciousness of your room and found our team welcoming during your stay. We sincerely regret some aspects didn'… Show more

    The Morgana Poblado Suites Hotel
    1 August 2025
  • Maryann

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
  • Nilda

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review
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  • Laboy

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    Customer service

    Facilities

    Property response:

    Dear Guest, Thanks for letting us know your opinion of your stay. We're genuinely pleased to hear your appreciation for our team's attentive service approach. We regret any shortcomings in our facilities and want to assure you we maintain upkeep protocols, with recent renovations completed across our rooms and public areas. Our central Poblado location remains ideal for exploring Medellín's attractions, and we hope you found the proximity to Avenida Las Palmas convenient during your stay. We all hope to welcome you in the future. Best wishes, Adriana Ocampo, Directora de Operaciones

    Dear Guest, Thanks for letting us know your opinion of your stay. We're genuinely pleased to hear your appreciation for our team's attentive service approach. We regret any shortcomings in our facilities and want to assure you … Show more

    The Morgana Poblado Suites Hotel
    30 July 2025
  • Terri-anne

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review

    On arrival I was offered a cup of coffee. The breakfast was ok. They changed it daily. Hotel is on a hill and we found it difficult to get Ubers back on evenings . The room was spacious and adequate for our needs. Mini couch and work table etc

    Longest check out I’ve ever experienced and the receptionist tried to charge me for water I didn’t drink from the mini bar. She wanted me to sign a blank paper and I said no. Thankfully another guest intervened who spoke English and told her write the amount of the water, then I signed as my Uber was already there ( that’s how long it took). At night you can hear the sounds of the rooms above and doors sliding. I wasn’t in the room during the day.

    Property response:

    Dear Terri-Anne, Thank you for taking the time to review your recent stay. We're pleased you appreciated the welcome coffee service and found our breakfast offerings satisfactory with their daily variations. Our team takes pride in providing these morning comforts to start our guests' days positively. However, we sincerely regret some aspects of your experience fell short of expectations. Please know we've reinforced our check-out procedures to ensure greater efficiency and transparency in all billing matters. Regarding ambient sounds, our maintenance team routinely inspects door mechanisms to minimize disturbances. Nonetheless, we're glad our room layout met your practical needs during the stay. The spatial design aims to balance functionality with comfort for both work and relaxation. We would love to welcome you back for another enjoyable stay. Best regards, Adriana Ocampo, Directora de Operaciones

    Dear Terri-Anne, Thank you for taking the time to review your recent stay. We're pleased you appreciated the welcome coffee service and found our breakfast offerings satisfactory with their daily variations. Our team takes pride in pr… Show more

    The Morgana Poblado Suites Hotel
    24 July 2025
  • Anonymous

    Reviewed: 19 July 2025 · Stayed in June 2025

    Verified review
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  • Irvin

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Jorge

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review
  • Carlos

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    The room is very comfortable and very nice

    For breakfast, you have to order food because the buffet was always empty. The location is too far from everything

    Property response:

    Dear Carlos. Thank you for taking the time to share your experience with us. We are delighted to hear you found your accommodations comfortable and to your liking. However, we regret that some aspects of your stay did not meet your expectations. During peak breakfast hours, our buffet may experience high demand, and we are always ready to prepare additional items upon request. Regarding location, we are pleased to be within walking distance of Asia Restaurant, Hatoviejo, and Palms Avenue Mall, offering convenient access to local attractions. Nevertheless, we appreciate you sharing your perspective on this matter and are always available to assist with transport arrangements. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Adriana Ocampo, Directora de Operaciones

    Dear Carlos. Thank you for taking the time to share your experience with us. We are delighted to hear you found your accommodations comfortable and to your liking. However, we regret that some aspects of your stay did not meet your expect… Show more

    The Morgana Poblado Suites Hotel
    27 June 2025
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  • Alicia

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    Big room

    You need a taxi for every ting

    Property response:

    Dear Alicia, We appreciate the time you have taken to review your stay. We are pleased to know you found our offerings to provide good value for your stay. Our team continuously strives to balance competitive rates with high-quality amenities and services. However, we regret any inconvenience regarding transportation needs during your visit. Our reception team is always available to assist with arranging reliable shuttle services or taxi bookings, ensuring convenient access to nearby attractions and essential destinations. Nevertheless, we are delighted you enjoyed the generous space in your suite. Our rooms are thoughtfully designed to offer comfort and practicality, reflecting our commitment to creating a welcoming environment for all guests. It would be a pleasure to welcome you again. Best regards, Adriana Ocampo, Directora de Operaciones

    Dear Alicia, We appreciate the time you have taken to review your stay. We are pleased to know you found our offerings to provide good value for your stay. Our team continuously strives to balance competitive rates with high-quality amenit… Show more

    The Morgana Poblado Suites Hotel
    27 June 2025
  • Juan

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review
  • Chester

    Reviewed: 15 May 2025 · Stayed in February 2025

    Verified review
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  • Pedro

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review
  • Pedro

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review
  • Baldock

    Reviewed: 10 May 2025 · Stayed in May 2025

    Verified review
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  • Ronald

    Reviewed: 4 May 2025 · Stayed in April 2025

    Verified review
  • 7.0 Good
    Fernanda

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review
  • Giovanni

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    Breakfast was nice, very attentive personnel, the hotel is within 10 minutes from 2 metro stations and shopping malls, daily room service

    bathroom was a bit small for the room we stayed in

    Property response:

    Dear Giovanni, We appreciate the time you have taken to share your feedback. We are thrilled to hear that your stay with us was enjoyable. We are pleased that you found the cleanliness of your room, the attentiveness of our staff, and the room service to be up to your expectations. Our dedicated housekeeping team works diligently to ensure that all our suites are impeccably maintained, and we're glad it contributed to your comfort. However, we understand that you found the bathroom a bit small for your preferences. Our suites are designed to optimize space and comfort. We apologize for any inconvenience this may have caused you. Finally, it is fantastic that you enjoyed our complimentary buffet breakfast and found our location convenient for accessing nearby metro stations and shopping malls. We take pride in offering a diverse breakfast selection and a prime location that enhances our guests' experiences. We look forward to welcoming you back again in the future. Kind regards, Adriana Ocampo, Directora de Operaciones

    Dear Giovanni, We appreciate the time you have taken to share your feedback. We are thrilled to hear that your stay with us was enjoyable. We are pleased that you found the cleanliness of your room, the attentiveness of our staff, and the… Show more

    The Morgana Poblado Suites Hotel
    30 April 2025
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  • Rebecca

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    I Like The Beds, the Quitness and the Location! Its Safe!

    The Bathrooms need a Shape Up aother wise than thats Its Okey.

    Property response:

    Dear Rebecca, Thank you for sharing your experience with us. We are delighted that you had such a pleasant stay at our hotel. It's wonderful to hear that you enjoyed our comfortable beds and the tranquil atmosphere of our establishment. Our guests' comfort is a top priority, and we're pleased that these aspects of your stay met your expectations. However, we apologise that the bathrooms did not fully meet your standards. We continuously strive to maintain and improve all areas of our hotel, including our bathrooms. Your comments have been noted and will be taken into consideration as we work on enhancing our guests' experience. Nevertheless, we're thrilled that you found our location to be safe and convenient. The Morgana Poblado Suites is situated in the exclusive El Poblado area, just a short minute drive from Provenza and within walking distance of several excellent restaurants and shopping options. We look forward to welcoming you back for another pleasant stay. Best regards, Adriana Ocampo, Directora de Operaciones

    Dear Rebecca, Thank you for sharing your experience with us. We are delighted that you had such a pleasant stay at our hotel. It's wonderful to hear that you enjoyed our comfortable beds and the tranquil atmosphere of our establishme… Show more

    The Morgana Poblado Suites Hotel
    30 April 2025
  • Ivan

    Reviewed: 10 April 2025 · Stayed in April 2025

    Verified review
    Property response:

    Dear Ivan, Thank you for sharing your experience with us. It is truly uplifting to hear that your stay at The Morgana Poblado Suites was exceptional. We take great pride in providing our guests with a memorable experience, from the moment they check in and enjoy a complimentary beverage, to the comfort of our modern suites with city or mountain views. Your satisfaction is a testament to our commitment to service excellence. We eagerly await the opportunity to serve you again in the future. Warm regards, Adriana Ocampo, Directora de Operaciones

    Dear Ivan, Thank you for sharing your experience with us. It is truly uplifting to hear that your stay at The Morgana Poblado Suites was exceptional. We take great pride in providing our guests with a memorable experience, from the moment … Show more

    The Morgana Poblado Suites Hotel
    14 April 2025
  • Akiem

    Reviewed: 28 March 2025 · Stayed in March 2025

    Verified review

    Staff was really helpful, god bless them, really good customer service. The room was pretty clean with really nice views of the city. Overall it was generally comfortable.

    I think the breakfast was pretty basic. Consequently, you get what you paid for, honestly.

    Property response:

    Dear Guest, Thanks for taking the time to share your review of your stay. We are delighted that you appreciated the helpfulness of our staff, the cleanliness of our rooms, and the overall comfort during your stay. Our team works diligently to ensure that each guest has a pleasant and memorable experience at The Morgana Poblado Suites. However, we note your comments regarding the breakfast offerings. We strive to provide a variety of choices in our complimentary buffet breakfast. We understand that taste and selection are subjective, and we appreciate your feedback on this aspect of your stay. Nevertheless, it is great that you enjoyed the stunning views of the city from your private balcony. Our location in the exclusive area of El Poblado allows for such beautiful vistas, enhancing the overall experience of your visit. We are also pleased to hear that our service contributed to your comfortable stay. We hope we have the pleasure to welcome you back again in the future. Kind regards, Adriana Ocampo, Directora de Operaciones

    Dear Guest, Thanks for taking the time to share your review of your stay. We are delighted that you appreciated the helpfulness of our staff, the cleanliness of our rooms, and the overall comfort during your stay. Our team works diligentl… Show more

    The Morgana Poblado Suites Hotel
    1 April 2025
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  • Felicia

    Reviewed: 27 March 2025 · Stayed in March 2025

    Verified review

    ALL THE ABOVE. MY STAY WAS WONDERFUL.

    CANT THINK OF ANYTHING

    Property response:

    Dear Felicia, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us, finding everything to your satisfaction during your time at The Morgana Poblado Suites. We look forward to the pleasure of seeing you again in the future. Best regards, Adriana Ocampo, Directora de Operaciones

    Dear Felicia, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us, finding everything to your satisfaction during your time at The Morgana Poblado Suites. We look forward to the pleasu… Show more

    The Morgana Poblado Suites Hotel
    1 April 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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