Reviews of Santiago DC Hotel 4 stars

The hotel was a great value for the location, literally right across the street from the main area of San Antonio. The owner was wonderful - very friendly and helpful with suggestions about things to do. The hotel has several nice terraces with views for relaxing also.

Nothing, really

Located in a safe, charming and historical area of Cali, with lots of restaurants and cafes nearby Room is comfortable. Staff are friendly and helpful.

The rooms are very nice, the staff is very friendly and helpful, the price is good, the location is good, there are nice patio that you can chill out on and see nice views. I will definitely stay here next time I’m in Cali.

Great location, great room, great value. I slept so well, maybe 10 hours the first night because the bed was so comfortable and the room so quiet. The good breakfast is a great bonus. The staff were eager to assist and solved a big problem for me by doing my laundry, in house. Location is exceptional, in walking distance of countless restaurants and places of interest.

Great Hotel with fabulous views over the city and the hills. The staff are lovely. AC, hot water and balconies, really make this place stand out. It's also walking distance to the centre, and is located in San Antonio with fabulous cafes, restaurants and shops.

Nothing.

Excellent service friendly staff

Unaware of smoke lounge aka marijuana

Couldn't have asked for better. Super location, staff, room, breakfast - todo. It was perfect. Thanks for Tatiana, Gabriella, Andrea, Juan Carols and fall the team. It was wonderful and I will be back.

Nothing. It was perfect.

Hotel staff was very friendly, good burgers at the restaurant, good location, clean room, breakfast was tasty.

Restaurant/bar was supposed to close at 10pm, but I couldn't sleep until midnight due to noises from the bar in my room (M2). There is no international cable tv available. No breakfast option for early check out. Expensive hotel charge for the transfer from the airport (90k if organised by the hotel vs 42k with uber).

The people who run it

Not one thing to criticise all good this is my second visit say no more

The location is great. Bars, restaurants, parks and other sights are close by. I had a single room with a private bathroom which was modernized, clean and neat. WiFi is strong. They offer laundry service as well. Breakfast is offered but nothing special.

Some of the staff members were really friendly and helpful, others seemed unmotivated and not so friendly (especially in the morning serving breakfast). For example we asked to sit outside on the terrace and they refused without any reason.

Staff Quiet Location

Shower sometimes a little messy More noise in the room lower

The place was well located and the previous reviews promised a nice stay.

Upon arrival, we were greeted by two young guys who were laying on beanbags in front of the reception area, watching cartoons on the TV in the lobby with a full ashtray next to them. The staff checking us in were rude, offered us a clearly uncleaned room (we reserved a double room), and when we demanded a clean room, they showed us another double that also wasn't properly prepared or clean. The only clean room offered to us was a tiny single room (we were traveling as a couple). They rejected to refund us for the price difference. Adding a photo of the first room that was presented as clean (decorative pillows on a nightstand + someone's water cap on the fridge, with a clearly used bed). It is a shame, because otherwise it looked like a nice place.

The staff is super welcoming and gave it all that I feel great. I arrived on the 24th Dec late and all restaurants were closed. So they made me a pizza.

The WiFi isn’t working properly on the upper floor, always had to leave the room and use it on the terrace in front of my room. Also there is a fan and aircon in the single room I had, I opened the room door all the time because the smell inside was dusty. Wanted to borrow a hairdryer because there is none in the room but they don’t have one to borrow. The breakfast was basic: Arepa, scrambled eggs and fruits.