Reviews of Helena Hostel

I thought the price was very good and the owner quite attentive.

The bed was hard and you needed to share the bathroom.

The hospitality of the staff

Nothing

Very good location in front of the Loma de la Cruz. They treat you like family and also it has a nice rooftop deck. Very clean and well kept.

Very caring and protective host. Great location and very affordable single bed room. I became sick and the host took very well care of me. That was such an amazing experience. Thanks again!

Sometimes the rooms didn’t had that much light… BUT the price was great, so you truly got the best value for the amount of money you spent.

Alejandro was the perfect host. He was very friendly and made sure to always speak slowly and clearly so that he could be better understood (I speak a bit of Spanish but far from fluent). He also brought me coffee and some bread in the mornings. The highlight of my stay at this hostel. The rooms were big and the toilet/shower were clean. And the area with hammocks was nice and cool, very good in the Cali heat. Would recommend this hostel to anyone looking to unwind and relax after partying in Cali

There are no lockers or rooms that can be locked. Fortunately there weren't many people around and entry to the hostel is well controlled but for peace of mind lockers would be good.

Helena is wonderful she even took my laundry to her house to wash it for me. She also has a super hot shower and great water pressure that I loved!

I wish the property had a locker for my belongings but I didn’t have any issues with security.

I spent a whole week in Cali in Helena Hostel at the end of december 2023. Helena, the owner of the hostel is super nice, very helpfull and always want to share coffee. The hostel is very very clean and there is lot s of space so that everyone feels like home. During my 5 month travel in South America, Helena hostel was my favorite!! Furtheremore the location is perfect and very close to the salsa class. Go in there you will definitely not regret it!

Very clean, had hot water for showers and I enjoyed the hammock.

No towels or fans and keeping the windows closed.

Elena is a wonderful host who treats her guests like family. She invited me to share a New Year's dinner with her family. Her place is safe, super clean and very comfortable. She is attentive and helpful. This hostel is a no-brainer for any foreigner visiting Cali. The location is wonderful, right beside an artist community and close to stores and restaurants.

Everything was wonderful.

The owner's friendliness and her willingness to solve an issue with the reservation.

There was a slight difference between the value issued in Booking and the payment at the hostel, but no big deal.

Elena the owner is amazing. She is not nice and great to be around becuase of "customer service", although of course she delivers this exceptionally. She is just in fact a genuinly great person that also loves nice interaccións and to meet good people too. Personally, the things I look for most when travelling is to connect with local people and so by staying here this is the thing that I have most liked. The Location is excellent for learning to salsa and if you treat Elena and her home with respect, you are treated with the same and it becomes your home too.

Nothing.

-It is quite loud at night -Feels like the owner should trust guests enough to give them keys to access the property at night. Right now, what we have to do is ring the loud bell which can wake the entire hostel up.

Location was good. Friendly owners

Dorm room was a bit noisy from outdoors.

Helena and the staff are super kind and helpful. Very well located

Noisy if people is talking in the hall

They had the fastest wifi I may have ever had on my travels. The place is also super clean and the location is perfect with lots of restaurants around and centrally located to explore Cali.

There's no sign indicating the hostel. However, if you're arriving during the day it's not a problem because Helena's husband sells sandals across the hostel, so he will probably notice your arrival.

excellent location, beautiful hostel and with a nice terrace with a view.

Helena Hostel is very confortable and clean. It's a very spacious and calm place. Helena is very welcoming and carrying !

Good Location, very nice and friendly host, super clean, spacious rooms. all amazing

Shower was cold! use of the kitchen was not really allowed!

Loved the location of the hostel. For the feria you had the live music right there. The hostel was super clean.

So the person at the reception is not the person who answers messages. I wasn't given a bed on my first night and had to sleep in the sofa of the common area (I didnt sleep). It wasn't professional at all, I arrived at night and went to a concert. I had friends in the city I could have stayed with but the lady preferred not to say she didn't have any beds until I arrived at 4 AM. The shower is not even cold, is RIVER cold. Most of the people staying there were complaining about it. It literally gave us headaches. I paid for a six bed room but in reality is three rooms separated by just a curtain. There is no ventilation in these three rooms. Not a window to open, no AC, and not even a fan. She never refunded me for the night I had to sleep in the sofa. She was rude to other guests when it came to payment. Also if you stay there and you arrive late you can only get in by ringing the bell, and that's REALLY ANNOYING. Everyone I met in that hostel, switched after a few days.

no hot water and very noisy

the hostel is located in a nice neighbourhood with bars and restaurant close by and you can explore the city on foot. Helena is a lovely host and keeps the place super clean.

the hostel is poorly soundproofed with thin walls - you hear everything from people talking to the noise of the bathrooms. also, there are not enough bathrooms and it has only ice cold water - (Helena heats up water in a kettle when asked). to enter the hostel at night people have to ring the bell which is heard in the whole hostel and kept me from sleeping through.