Reviews of Sonesta Hotel Cali 4 stars
Calle 18 Norte # 4N - 02, 760046 Cali, Colombia
Loading
Guests also reviewed these properties:
Reigate, United Kingdom
Commezzadura, Italy
Padang, Indonesia
Las Vegas, United States
Hurghada, Egypt
The Entrance, Australia
Renai, Taiwan
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean and convenient
Our room ac was noisy but they switched us
Dear Mr. Gil, thank you for your kind words and for highlighting the cleanliness and convenience of our hotel; we also appreciate your understanding regarding the air conditioning situation and are glad our team was able to assist you with a prompt solution. Sincerely, Hernando Patiño
Dear Mr. Gil, thank you for your kind words and for highlighting the cleanliness and convenience of our hotel; we also appreciate your understanding regarding the air conditioning situation and are glad our team was able to assist you with … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff ,location. Taxi
The restaurant is not good. And speed of internet
Dear Mr. Tong, thank you for sharing your feedback and for highlighting the service of our staff, the location, and the taxi service. We have taken note of your comments regarding the restaurant and internet speed, and will review them internally to identify areas for improvement. Sincerely, Hernando Patiño General Manager.
Dear Mr. Tong, thank you for sharing your feedback and for highlighting the service of our staff, the location, and the taxi service. We have taken note of your comments regarding the restaurant and internet speed, and will review them inte… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewService was very professional. Breakfast was delicious. All the staff were exceptionally helpful.
Respected Mr. Wolnir, thank you very much for your kind words and for rating your experience as exceptional; we’re truly pleased to know that you enjoyed the professionalism of our service, the quality of the breakfast, and the helpfulness of our entire team. It will be a pleasure to welcome you back soon. Warm regards, Hernando Patiño General Manager
Respected Mr. Wolnir, thank you very much for your kind words and for rating your experience as exceptional; we’re truly pleased to know that you enjoyed the professionalism of our service, the quality of the breakfast, and the helpfulness … Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewThe breakfast was superb. Also the 13:00 check out is quite convenient. The overall facilities were good.
The toilet was extremely noisy, which affected our sleep quality. There was also a strong smell of glue (possibly from recent renovations) in the room. The staff wasn’t particularly helpful, and we experienced some friction during a couple of interactions. Lastly, we didn’t like the location — it felt a bit seedy, especially at night. We probably won’t stay here again.
Respected Mr. Alberto, thank you for sharing your feedback. The smell you noticed in the room is due to renovation work we are currently carrying out to improve our facilities; we regret that this affected your comfort. Regarding the noise from the bathroom, we have escalated the matter to our maintenance team to review the situation and take the necessary action. We sincerely regret not meeting your expectations and apologize for the inconveniences you experienced. Warm regards, Hernando Patiño General Manager
Respected Mr. Alberto, thank you for sharing your feedback. The smell you noticed in the room is due to renovation work we are currently carrying out to improve our facilities; we regret that this affected your comfort. Regarding the noise … Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewI really appreciate they updates the room make some remodeling
They need update the tv you can’t Connect you phone or access to Neflix , Disney or any app tv are old .
Respected Mrs. Diana, thank you for your feedback; we’re glad to hear you appreciated the room updates and remodeling, and we also value your suggestion regarding the TVs — we understand the importance of modern features and will take your comments into account as we continue improving our guest experience. Warm regards, Hernando Patiño, General Manager
Respected Mrs. Diana, thank you for your feedback; we’re glad to hear you appreciated the room updates and remodeling, and we also value your suggestion regarding the TVs — we understand the importance of modern features and will take your … Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewLove the big room
We couldn't sleep cause the noise, we could hear everything from the outside, very frustrade nights
Respected Mrs. Carolina, thank you for your feedback, We’re glad you liked the spacious room, and we sincerely apologize for the noise disturbance that affected your rest. We understand how frustrating that must have been and are working on solutions to improve the experience for our guests. We hope to welcome you again under better conditions. Warm regards, Hernando Patiño, General Manager.
Respected Mrs. Carolina, thank you for your feedback, We’re glad you liked the spacious room, and we sincerely apologize for the noise disturbance that affected your rest. We understand how frustrating that must have been and are working on… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewAll
I don't know
Dear Mrs. Carolina, thank you very much for your kind feedback, we’re truly pleased to know that you enjoyed every aspect of your stay. It’s always our goal to provide a comfortable and memorable experience for our guests. We look forward to welcoming you back soon. Warm regards, Hernando Patiño, general manager.
Dear Mrs. Carolina, thank you very much for your kind feedback, we’re truly pleased to know that you enjoyed every aspect of your stay. It’s always our goal to provide a comfortable and memorable experience for our guests. We look forward t… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewAll the staff are amazing!!
Dear Mr. Castaneda, thank you so much for your kind words! We are thrilled to hear that you felt at home at Sonesta Hotel Cali. Our team works hard to provide exceptional service, and we’re delighted that their efforts made such a positive impression on you. We look forward to welcoming you back soon! Warm regards, Hernando Patiño, General Manager
Dear Mr. Castaneda, thank you so much for your kind words! We are thrilled to hear that you felt at home at Sonesta Hotel Cali. Our team works hard to provide exceptional service, and we’re delighted that their efforts made such a positive … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in March 2025
Verified reviewThe car parking is dirty and dark.
Dear Mr. Jonathan, thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us to continuously improve our services and facilities. Your comments have been noted and are valuable to us. Best regards, Hernando Patiño, general manager.
Dear Mr. Jonathan, thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us to continuously improve our services and facilities. Your comments have been noted and ar… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewGood value
Needs updating
Dear Mr. Gil, thank you for your feedback, We’re pleased to know you found value in your stay. Regarding your comment about the need for updates, we’d like to share that we are currently in the process of renovating our facilities to enhance the guest experience. Sincerely, Hernando Patiño, general manager.
Dear Mr. Gil, thank you for your feedback, We’re pleased to know you found value in your stay. Regarding your comment about the need for updates, we’d like to share that we are currently in the process of renovating our facilities to enhanc… Show more
Reviewed: 5 April 2025 · Stayed in March 2025
Verified review