9.4

Reviews of Tongfu Inn(In the National Park)

Yangjiajie ticket office ,National Forest Park,Wulingyuan district,Zhangjiajie City, Wu Lingyuan, 427000 Zhangjiajie, China

  • Giulia

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Carol's was a home away from home. It's a place for true travelers: clean and welcoming, the food excellent, perhaps some of the best I've ever had on a trip, but the people here make the difference. They're kind and always ready to lend a hand. Carol organized our excursions beautifully; everything was perfect. She helped us find a piece of luggage we lost on a train; without her, it wouldn't have been possible. What can I say? Everything was exceptional!

  • Ocea

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Lovely family/hosts. Very helpful, especially with ticket reservations and planning our trips through the park. There are a lot of tasty options for dinner too!

    The beds were a little bit hard, but not uncomfortable. The toilet is located on the shower floor and so the bathroom floor is quickly wet and slippery (but I think this is common for buildings in the area)

  • Kim

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    The location was great, 5 minute walk to the west entrance. Rooms were clean and nice beds.but the best was the hospitality of carol and her family.she literally makes sure that everything goes perfect..with her guidance the whole visit to the park was made so easy..and with her tips you get to see everything and in a way that you dont compete with the crowds...had a great time and will stay there again...from the bottom of my heart...thanks carol and your family for a great stay and i loved the cats too.

    Nothing i didnt like

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  • Sagynysh

    Reviewed: 9 August 2025 · Stayed in July 2025

    Verified review

    We really enjoyed our stay! Thanks to Carol and her family for hospitability and help🫰🏻🥰

    -

  • Sandy

    Reviewed: 3 August 2025 · Stayed in August 2025

    Verified review

    The Inn is outside the west gate of the national forest park. This gate is not popular as the other gates so it was easy to escape all the queues in the morning and after returning at 5pm. The west gate is away from the city and has the country vibe which helps to relax. The stars appears so vividly at night too. The Owner Carol was so nice. She helped me book the unlimited package with good offer, provided cheap ride to the Tinamen mountain, and even gave me a gift as souvenir! The room is big, comfy and has all what i need … kettle, shampoo, conditioner, toothbrush, towel, hair dryer … etc. The restaurant food is good and prices are reasonable. I was staying for 4 days, they told me to tell them anytime i want to clean the room and they did clean it.

    Because the Inn at the west gate, so it was far away from the city centre and the railway station. Because it is in the country, transportation was hard and the roads itself are not meant to be navigated at night. No restaurant options nearby and even the pharmacy takes half an hour walking to go there and at night there is no proper lighting in the road and stray dogs. The west gate of the national forest park is accessible by the cable-cars only so you have to do the unlimited package anyway.

  • Erin

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review

    The owner was very helpful about planning our time in Zhangjiajie. All of her recommendations were very helpful and everything was drawn out on a map for us to follow. She booked our tickets for us when we arrived and woke up to do an early check in for us (we arrived before 7am). The inn is a 5 minute walk from the west gate which is a lot less crowded. The breakfast was affordable and delicious. I’ve been missing the breakfast A noodles since I got home! They also have a laundry service. All of the staff were very friendly!

    The bathroom is a wet bath. It was fine to work around, but not me preference. The accommodations were so affordable, it really is a good deal.

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  • Barbara

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review
  • Jean-baptiste

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review

    - Carol was super helpful and gave us a lot of information so at the end of the day, we were really organized - The hotel was literally 2 minutes walking from the gate of the national park - they had a lot of local food to taste at the restaurant - they have two cats (huge bonus) - again, the people were the kindest on earth and we really liked to spent time there for our stay.

    - nothing

    Property response:

    Dear Jean, Thank you so much for your heartfelt review! It truly warms my heart to hear that your stay with us was one of the most valuable travel experiences of your life. I’m thrilled that you found the information and tips helpful—I always aim to make sure guests feel organized and ready to explore the wonders of the national park. And yes, our location couldn’t be more convenient for nature lovers like you! It’s wonderful that you enjoyed the local flavors at our restaurant—we take pride in sharing authentic tastes with our guests. And of course, our two feline friends, [Cat Names if they have any], are always happy to charm our visitors—they’re part of the family! Most of all, your kind words about our team mean the world to us. We genuinely love creating a warm, welcoming space for travelers, and it’s guests like you who make it so rewarding. We’d be absolutely delighted to welcome you back anytime. Until then, safe travels and happy adventures! Warmest regards, Carol

    Dear Jean, Thank you so much for your heartfelt review! It truly warms my heart to hear that your stay with us was one of the most valuable travel experiences of your life. I’m thrilled that you found the information and tips helpful—I al… Show more

    Tongfu Inn(In the National Park)
    26 July 2025
  • Blandine

    Reviewed: 5 July 2025 · Stayed in July 2025

    Verified review

    Everything was perfect. It is close to parc entrance (5min walk to west entrance). Carol explanations were very good. Room was clean and comfortable. We had a very good stay !

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  • Vipin

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    Carol, the English-speaking host, was extremely helpful and friendly — it’s not common to find someone so fluent in English during our travels in China. She gave us clear guidance on visiting Zhangjiajie National Forest Park and Tianmen Mountain. She also handled a bathroom issue quickly and professionally, resolving it within a couple of hours. Her support made our stay much more comfortable.

    The paid breakfast could be improved — the taste wasn’t very satisfying. Also, the table in the room was quite small, which made it inconvenient for placing our items comfortably.

    Property response:

    Dear Vipin, Thank you so much for taking the time to share your feedback! I’m truly delighted to hear that you enjoyed your stay and that my guidance for Zhangjiajie and Tianmen Mountain was helpful. It was a pleasure assisting you, and I’m glad I could resolve the bathroom issue promptly to make your stay more comfortable. Regarding breakfast, I truly appreciate your suggestion! We offer three breakfast styles (Chinese, Western, and vegetarian) to cater to different tastes, and I’m sorry to hear the one you tried didn’t quite satisfy. Next time, you’re welcome to sample our other options! We’re also happy to customize breakfast upon request — whether it’s fried rice, local specialties, or other preferences. Just let us know in advance, and we’ll prepare it with care. As for the table size, I completely understand your concern. To keep the room spacious and uncluttered, we opted for compact furniture. However, we’re always ready to provide extra chairs or a larger table upon request— just ask our team anytime! Your comfort is our priority. We’d be honored to host you again and will strive to make your next stay even more memorable. Thank you again for your trust and kindness! Warm regards, Carol

    Dear Vipin, Thank you so much for taking the time to share your feedback! I’m truly delighted to hear that you enjoyed your stay and that my guidance for Zhangjiajie and Tianmen Mountain was helpful. It was a pleasure assisting you, and I… Show more

    Tongfu Inn(In the National Park)
    17 June 2025
  • Rahma

    Reviewed: 2 June 2025 · Stayed in May 2025

    Verified review

    The host was very helpful. She guided us on how to tour the area without much difficulties. Without her plan, we would have been lost.

    The beds were too hard . My husband's back hurt every night

    Property response:

    Dear Rahma, Thank you so much for your kind words about my guidance—I’m thrilled to hear my tips helped you explore the area smoothly! I’m truly sorry the beds didn’t provide the comfort you deserved, especially regarding your husband’s back pain. Had you let us know during your stay, we would have happily added extra padding or a mattress topper to soften them right away. Your comfort is our priority, and we always keep solutions like these on hand. We’d love to welcome you back again. Warmly, Carol

    Dear Rahma, Thank you so much for your kind words about my guidance—I’m thrilled to hear my tips helped you explore the area smoothly! I’m truly sorry the beds didn’t provide the comfort you deserved, especially regarding your husband’s b… Show more

    Tongfu Inn(In the National Park)
    18 June 2025
  • Alex

    Reviewed: 26 May 2025 · Stayed in May 2025

    Verified review

    We are so so happy that we stayed at Tongfu Inn for the duration of our trip to Zhangjiajie National Park. We had a clean, spacious room with the biggest bed I’ve ever slept in (would fit four adults for sure). It was always a great relief to come back to the inn and our room after each tiring day in the mountains. The inn does really good and affordable breakfast and dinner. The surroundings around the inn were calm and peaceful, not too many buildings and lots of crops and greenery with mountains nearby. Just a short 5min walk to the West gate which we liked being near because it wasn’t as busy as the East gate, but we were still close to many attractions in the Park. Carol is such a kind and helpful person - she was ultimately what made our stay so memorably lovely. She helped us book cars for transport, tickets for the Park, and showed us where to go for each day to see everything, including a couple places that weren’t on most visitor’s radar (you had to specifically tell the bus driver in the Park to stop there) with magnificent views. Great family run business, would 100/10 recommend!

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  • Caitlin

    Reviewed: 21 May 2025 · Stayed in April 2025

    Verified review

    Restaurant serving all meals of the day available at very affordable prices and all very tasty. Perfect location to the national park, 8 minute walk max to the park gates and bonus, we started at the unpopular start point which meant we avoided crowds. the family running the hotel were the kindest people ever and were incredibly helpful when we were planning our movements around the park.

    not much, superb location.

  • Travellingfamily

    Reviewed: 16 May 2025 · Stayed in April 2025

    Verified review

    The B&B is a 5 minute walk from the Zhangjiajie national park westgate & ticket office. This is one of the quietest entrances, (we had no queues at all). Breakfast and dinner are really very good value for money. Dinner is prepared on the spot, for a very reasonable price, with all fresh ingredients and tasted super good. Carol is a terrific host who can take care of many things (itinary's in the national park, tickets, day trips) and for the non-Chinese it is good to know that Carol speaks very good English.

    Beds are rather hard and some maintenance is needed. However this was also the cheapest B&B of our entire China trip. So considering the price we say it is still very good value for money!!!

  • Rahma

    Reviewed: 15 May 2025 · Stayed in May 2025

    Verified review

    The host was helpful

    The beds were hard

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  • Allan

    Reviewed: 11 May 2025 · Stayed in May 2025

    Verified review

    The area is super close to the Zhangjiajie national park west exit. Great for busy days as many enter through the east entrance so a lot less people. The staff is extremely helpful and friendly, carol is able to speak English and is very knowledgeable about the area and park, also helped us book all of our tickets for the park.

    The cat scratched me when I pet it :(

  • June

    Reviewed: 6 May 2025 · Stayed in May 2025

    Verified review
  • Nicole

    Reviewed: 5 May 2025 · Stayed in May 2025

    Verified review

    Carol was super friendly and very helpful. Lived the whole staff. Had a wonderful time there.

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  • Yasmin

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review

    The owners of the property are lovely especially Carol. She was absolutely great and really helped us out by arranging our three days there with detailed maps and all the ticket bookings she did for us. It made our stay extra smooth and we got so much out of the three days. Thank you so much Carol to you and your beautiful family. We loved it.

    Nothing

    Property response:

    Dear Yasmin, Thank you so much for taking the time to share your wonderful feedback! It was an absolute pleasure to host you and ensure your three-day stay was seamless and memorable. I’m thrilled to hear that the maps, ticket bookings, and recommendations helped you make the most of your time here—it’s always my goal to take the stress out of planning so you can focus on enjoying your experience. Your kind words truly mean the world to me and my family. We’re passionate about creating warm, personalized stays for our guests, and knowing we succeeded in making your trip special fills us with joy. Please consider our little haven your home away from home—we’d be over the moon to welcome you back anytime! Warmest thanks again for your lovely review and trust in us. With gratitude, Carol & Family

    Dear Yasmin, Thank you so much for taking the time to share your wonderful feedback! It was an absolute pleasure to host you and ensure your three-day stay was seamless and memorable. I’m thrilled to hear that the maps, ticket bookings, an… Show more

    Tongfu Inn(In the National Park)
    21 April 2025
  • Louise

    Reviewed: 18 April 2025 · Stayed in April 2025

    Verified review

    Carol and her mom were extremely welcoming and helpful. I recommend contacting Carol ahead of your arrival, she will definitely make your trip easier!

    Property response:

    Dear Louise, Thank you so much for taking the time to share your kind words! It was an absolute pleasure to welcome you and ensure your stay was as smooth and enjoyable as possible. My mom and I truly believe that hospitality is all about making guests feel like family, and we’re thrilled to hear we succeeded in doing that for you. Your recommendation means the world to us—I’m always happy to help with anything guests need, whether it’s planning ahead or sharing local tips! Please don’t hesitate to reach out again if your travels bring you back to the area. We’d love to welcome you "home" once more! Warmest regards, Carol

    Dear Louise, Thank you so much for taking the time to share your kind words! It was an absolute pleasure to welcome you and ensure your stay was as smooth and enjoyable as possible. My mom and I truly believe that hospitality is all about … Show more

    Tongfu Inn(In the National Park)
    21 April 2025
  • Kai

    Reviewed: 15 April 2025 · Stayed in April 2025

    Verified review

    Carol is very patently and took a lot of time for our questions. She takes care of everything and is super friendly. 5-Star!

    Property response:

    Dear Kai, Thank you so much for your kind words! It was a pleasure assisting you, and I’m delighted to hear you had a great experience. Providing attentive and friendly service is always my goal, and your feedback means a lot to me. We hope to welcome you back again soon! Warm regards, Carol

    Dear Kai, Thank you so much for your kind words! It was a pleasure assisting you, and I’m delighted to hear you had a great experience. Providing attentive and friendly service is always my goal, and your feedback means a lot to me. We ho… Show more

    Tongfu Inn(In the National Park)
    16 April 2025
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  • Lorenza

    Reviewed: 10 April 2025 · Stayed in April 2025

    Verified review

    Carol and her family was absolutely amazing! Very friendly and polite, she gave us a lot of useful information about the park and she satisfied all ours questions. Her place was beautiful, the house was very cozy, placed in a nice and quiet village and the position is perfect because is just 5-10 minutes walk from the west gate of zhangjiajie park. They prepare a huge breakfast and dinner, with local ingredients and typical food. We can surely reccomand it to everybody!

    Property response:

    Dear Lorenza, It was an absolute pleasure having you and your friends stay with us! Thank you so much for taking the time to share such a glowing review. I'm thrilled to hear that you found my family and I to be friendly and helpful. I always strive to provide our guests with all the information they need to make the most of their visit to Zhangjiajie Park. It's wonderful that our home felt cozy to you, and that you enjoyed the peaceful village setting. The proximity to the park is indeed one of our greatest assets, and I'm glad it made your exploration convenient. I'm also delighted that you enjoyed the breakfast and dinner we prepared with local ingredients. It's our way of sharing the rich flavors of the region with our guests. Your recommendation means the world to us. We truly hope to welcome you back again someday, and we'll do everything we can to make your next stay even more memorable. Best regards, Carol

    Dear Lorenza, It was an absolute pleasure having you and your friends stay with us! Thank you so much for taking the time to share such a glowing review. I'm thrilled to hear that you found my family and I to be friendly and helpful. I … Show more

    Tongfu Inn(In the National Park)
    10 April 2025
  • Fabiana

    Reviewed: 28 March 2025 · Stayed in March 2025

    Verified review

    The hostess and location were both exceptional. Our stay was incredible, I would 100% recommend.

    Property response:

    Dear Fabiana, Thank you so much for taking the time to share your wonderful feedback! 🌟 We’re absolutely thrilled to hear that you enjoyed both the exceptional service from us and our prime location. Providing memorable experiences for our guests is at the heart of what we do, and your kind words truly inspire our team to keep raising the bar. It would be our pleasure to welcome you back for another incredible stay whenever your travels bring you this way. Until then, safe journeys and warm wishes from all of us at Tongfu inn!

    Dear Fabiana, Thank you so much for taking the time to share your wonderful feedback! 🌟 We’re absolutely thrilled to hear that you enjoyed both the exceptional service from us and our prime location. Providing memorable experiences for o… Show more

    Tongfu Inn(In the National Park)
    29 March 2025
  • Silvia

    Reviewed: 27 March 2025 · Stayed in March 2025

    Verified review

    I've stayed at Tongfu Inn for five nights and I couldn't have chosen something better to explore the Zhangjiajie national park. Carol will explain everything you need to know about what you can explore and how it works, she helped me buying tickets and transports and she gave me some maps. The room was big, clean and comfortable. Carol and her family are always available to help you with anything you need and they will cook super tasty and fresh food everyday. Tongfu Inn is definitely super recommended!

    Property response:

    Dear Silvia , Thank you so much for your incredibly kind words! 😊 I’m absolutely thrilled to hear that your stay at Tongfu Inn made your Zhangjiajie adventure unforgettable. Helping guests like you explore the beauty of the national park is my favorite part of what I do—whether it’s arranging tickets, sharing tips, or just making sure you feel right at home! It warms my heart that you enjoyed the room and found it comfortable. We always aim to create a cozy retreat after a day of hiking and sightseeing. And I’ll definitely pass your compliments about the food to my family—they pour so much love into preparing fresh, local dishes every day, and your smile at the dinner table is our best reward! Thank you again for trusting us with your trip and for recommending Tongfu Inn so warmly. It was a joy to host you, and we’d all be over the moon to welcome you back whenever your travels bring you to Zhangjiajie again! With heartfelt thanks and warm wishes, Carol & the Tongfu Inn Family

    Dear Silvia , Thank you so much for your incredibly kind words! 😊 I’m absolutely thrilled to hear that your stay at Tongfu Inn made your Zhangjiajie adventure unforgettable. Helping guests like you explore the beauty of the national park… Show more

    Tongfu Inn(In the National Park)
    29 March 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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