Reviews of Kempinski The One Suites Hotel Shanghai Downtown
No 601 FengYang Road (NanJing Road) , Jing'an, 200041 Shanghai, China
Loading
Guests also reviewed these properties:
Hvar, Croatia
Columbus, United States
Liepāja, Latvia
Essaouira, Morocco
Bagnolo in Piano, Italy
Ho Chi Minh City, Vietnam
Devanahalli-Bangalore, India
Amelia, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe stuff was great
Far from the city and 10 pm No room service or restaurant
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery big and spacious , has a huge bath tub and shower space , convenient walkable distance to shopping and eating district
Nothing
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe amenities (ie. access to washing machine, the gym and restaurant). The staff were very helpful!
Thank you so much for highlighting those details! We’re thrilled you were able to take full advantage of the washing machine, gym and restaurant—those perks are there to make every stay feel effortless. And of course, our team will be delighted to hear their help made such a positive difference. We’d love to welcome you back any time!
Thank you so much for highlighting those details! We’re thrilled you were able to take full advantage of the washing machine, gym and restaurant—those perks are there to make every stay feel effortless. And of course, our team will be delig… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThr room were clean and the view was amazing
Thank you for sharing! We’re delighted that you enjoyed the sparkling-clean room and the spectacular view. It’s always our goal to give every guest a comfortable stay with memorable sights. We can’t wait to welcome you back to Kempinski on your next visit to China—until then, all the best!
Thank you for sharing! We’re delighted that you enjoyed the sparkling-clean room and the spectacular view. It’s always our goal to give every guest a comfortable stay with memorable sights. We can’t wait to welcome you back to Kempinski on … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFront desk staff are very friendly
Thank you so much! We’re thrilled our front-desk team made you feel welcome from the moment you arrived. Their friendliness is something we’re very proud of, and your kind words will certainly encourage them to keep delivering the warm Kempinski service you’ve come to expect. We look forward to welcoming you back soon!
Thank you so much! We’re thrilled our front-desk team made you feel welcome from the moment you arrived. Their friendliness is something we’re very proud of, and your kind words will certainly encourage them to keep delivering the warm Kemp… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation and the smells of the hotel.
Nothing.
Thank you for the perfect review! We’re delighted that our unbeatable location and signature Kempinski scent helped make your trip flawless. Whenever your travels bring you back to China, we’ll be ready to welcome you again. Safe journeys until then!
Thank you for the perfect review! We’re delighted that our unbeatable location and signature Kempinski scent helped make your trip flawless. Whenever your travels bring you back to China, we’ll be ready to welcome you again. Safe journeys … Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewFantastic room with an incredible view from the bath and the reading nook, super comfortable bed, great air-conditioning, amazing facilities in the room
Dear Our Valued guest, Thank you so much for sharing your wonderful feedback! We’re thrilled that the panoramic view from the bath and reading nook, the plush bed, the powerful air-conditioning, and the in-room amenities all combined to make your stay memorable. Our team works hard to ensure every detail contributes to a relaxing, five-star experience, and your words let us know we’re on the right track. We’d love to welcome you back soon! Warm regards, Allen Yu / Director of rooms
Dear Our Valued guest, Thank you so much for sharing your wonderful feedback! We’re thrilled that the panoramic view from the bath and reading nook, the plush bed, the powerful air-conditioning, and the in-room amenities all combined to mak… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 June 2025 · Stayed in March 2025
Verified reviewNice hotel centrally located
Very poor WiFi
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank y… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewCleaning service is good. Smiley staff
Location - not very near shopping mall
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank y… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewNeat and clean accommodating very centrally located!
Pretty much nothing 😀
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank y… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe location is wonderful. Close to Nanjing street, the biggest Starbucks and food street (with Uniqlo shop)
N/A
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank y… Show more
Reviewed: 3 June 2025 · Stayed in April 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewLocation and size of room
Nothing
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Booking.com in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank y… Show more