Reviews of Crowne Plaza Xiangyang by IHG

Location

Facility is really bad. Air con was hardly working. Clogged shower drain. Poor and over-priced breakfast. Check-in was another unhappy experience. The staff did not check the record in details and simply told us only 2 breakfasts were included every day. I showed them the Booking record which clearly stated the price we paid included 3 breakfasts every day. However, this was not accepted as prove. Instead, we were told that they'd check and let us know. Finally, the next day it was confirmed that 3 people's breakfasts were covered every day. Even now I still don't quite get why the staff did not check the details when the booking was confirmed. We used 4 breakfasts on day1 so we should still have 2 left for day 2. Since we didn't like the breakfast, we decided not to purchase another 2. However, when we sent the kids to the restaurant the next morning, they were told that they needed to pay to eat. I assume the reception staff did not update the record with the breakfast restaurant. Therefore, the restaurant staff looked at our record which had 4 breakfasts used and told the kids that we had no breakfast left. The kids had to come back to the room. I called the room service and was told to wait for them to call back. However, we waited and waited and nothing happened. As it was approaching 10am, the breakfast finish time, I rang the room service again before anyone called back and made a complaint. Finally someone confirmed that everything was ok and the kids could go back to the restaurant. The whole experience was really unpleasant.