Reviews of Crowne Plaza Wuxi City Center
No. 18 Yonghe Road, 214023 Wuxi, China
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe hotel was very nice and clean with high good standard. The location is also very central. Staff were friendly and always try to help the best they can.
Nothing.
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewWhen I went to the bathroom at 02:00 at night I saw two cockroaches in my room (2210), I caught them and took picture and showed them to reception in the morning during checkout but I was still charged. Very bad administration.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewOnly issue I had was the room temp was too hot to sleep sitting at 24oC all night when I set the thermostat at 15oC was very hard to sleep comfortably
Reviewed: 10 March 2025 · Stayed in December 2024
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 December 2024 · Stayed in November 2024
Verified revieweverything was good. location was good
Room service was not very good. Delivered wrong food
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewgood quality of faucets
pillows are very uncomfortable
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewClean and good view
No
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 31 May 2024 · Stayed in May 2024
Verified reviewFront Desk Manager, Miss Qu is very professional. She fixed the argument among Hotel, Booking.com and customers.
The front desk staff were neither friendly nor professional I booked half board for 3 guests through Booking.com, but the first front desk staff member said my booking only included breakfast, not dinner. After arguing with them, the second front desk staff member said they could provide breakfast and dinner, but only for two guests. I contacted Booking.com and received a reply confirming that the final price we paid was for 3 guests. However, the hotel staff insisted they could only serve 2 guests. The front desk almost ruined my holiday. Please see below the reply from Booking.com Hi Chuanjun, Thank you for reaching out to us regarding the details of your reservation. We do apologize for any inconvenience. We confirmed the on the final price of this reservation, half board is included for 3 guests. We've already reminded the accommodation about this, we'll get back to you shortly.
Reviewed: 25 May 2024 · Stayed in April 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified reviewReviewed: 25 April 2024 · Stayed in March 2024
Verified reviewReviewed: 7 April 2024 · Stayed in March 2024
Verified reviewReviewed: 7 January 2024 · Stayed in December 2023
Verified reviewGreat location and amenities , really enjoyed the short stay.
Everything was quite good , can´t think of anything to complain/comment about
Reviewed: 18 December 2023 · Stayed in December 2023
Verified reviewVery comfortable room
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewBreakfast
Big ugly non-finished building near hotel
Reviewed: 27 September 2023 · Stayed in September 2023
Verified reviewReviewed: 5 September 2023 · Stayed in September 2023
Verified reviewReviewed: 2 July 2023 · Stayed in June 2023
Verified reviewReviewed: 29 May 2023 · Stayed in May 2023
Verified reviewThe front desk staff are very warm and friendly.
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewhotel staff service excellent
prefect