We would have appreciated some more efforts to understand a not-chinese-speaking guest. We had some questions that we didn't experience any particular willingness to understand. It would have been fantastic if at least one person in the hotel had some (very basic level) English speaking skills, or would use a translating app.

Breakfast was very good. We missed nothing. The facilities were perfect, as was the neighbourhood.

Stayed in July 2025

-

Unique setting in Shanghai, amazing location and great selection for breakfast

Stayed in May 2025

They removed the maze & flower garden 😿

Historic but really well maintained and restored. Prime location, walkable to vintage shops and good cafes around.

Stayed in July 2025

The main downside is noise: Since it's an old, wooden building, there's inevitably not much soundproofing between the rooms and the corridors, so if the people around you make a noise you can hear it.

A well-run hotel in a fabulous building with loads of history. It's kind of amazing that you can stay there for a normal reasonable hotel rate.

Stayed in June 2025

Rooms are spacious and had quite an unique character, fitting the image of Shanghai French concession.

Stayed in June 2025

Shower water pressure is weak

Everything! Especially the historical charm, the staffs are very welcoming, the room is very clean.

Stayed in May 2025

Reception staff need training.

Beautiful old building, very old world luxury. Food good. Heated toilet seat!!!!

Stayed in May 2025

The other part of the building need renovation.

The style

Stayed in April 2025

I wouldn't really call the gym a gym; more like a small room with a cross trainer, treadmill, and dumbbells. Lack of bench, olympic lifting rig, barbells, and kettle bells as well as awkward arrangement of space made it hard to get any meaningful exercise done.

A lovely hotel situated in a building of great historical heritage. Beautiful garden to have a stroll around early mornings, and breakfast with a wide array of foods to choose from. The double room was spacious, mine had a bathtub and shower however some will only come with a shower cubicle. L'Occitane shower and body lotions supplied which I find poetic given the proximity to the French Concession. The interior is just as delightful as the exterior, and the staff are very friendly. Situated about 15 minutes walk from three metro stations: South ShaanXi Road, Middle HuaiHai Road, and West Nanjing Road. Very trendy area with expensive boutique shops and international dining options outside.

Stayed in April 2025

Very nice.

Stayed in April 2025

As many mentioned, room isn’t really soundproof but not a big problem at all.

Staff are friendly and helpful with great hospitality. Albeit the room is smaller than we expected and the terrace is not exactly with a view, but it’s a very pleasant stay in the Fairyland! Love the interior and the story how it was built, especially the integration of the West with the Chinese elements. We also loved the breakfast buffet with both Chinese and western choices, one of the things we looked forward to every morning during our stay.

Stayed in April 2025

Hotel full of character and well located to fun restaurants and easy walk to underground. Great service. Mega clean. Comfy. Would recommend.

Stayed in March 2025

The facility of which room I reserved described it has bathtub, but actually no bathtub only shower. Very disappointed that the actual was not true.

We could enjoy very historical environment and felt special other than ordinary city hotels.

Stayed in March 2025

The tour of the villa was very insightful. Christiano went above and beyond to answer our questions about the history of Moller and even gave us an additional exclusive tour of the guest room in the main building.

Stayed in January 2025

The hotel is wonderful, except the voice proof between the rooms are very limited.

It is a beautiful hotel, with historic architecture, excellent breakfast, wonderful staffs at front desk, breakfast area, and gates.

Stayed in January 2025

Amazing historic building in the center of Shanghai very close to the famous Jing'An temple as well as several shopping malls.

Stayed in December 2024

Nothing

Old building, majestic. Perfect location. Staff very polite. Breakfasts were complimentary. Free mini bar. Photogenic hotel. They give excursions.

Stayed in December 2024

the stay experience is excellent! Staffs are friendly and room is clean. Complementary food is great in the room 😋 I'll definitely come back and choose this hotel on my next trip

Stayed in December 2024

Breakfast abit limited selection. Pillows were too soft fior support.

Location and room amenities is clean. Easy to get around.

Stayed in November 2024

Nothing

Glorious grandeur - a special treat

Stayed in November 2024

Like all the hotels we stayed at in China, only the desk manager can speak any English. I'm not suggesting the whole world should speak my language, just that it's difficult to communicate with other staff, and none know many tourist sights or how to get to them or seem interested in finding out. You'd think a hotel would promote the excellent and interesting boutique shops, cafes and bars nearby, but no one mentioned this. Maybe because 85% of the guests here were older, conservative Chinese people. The rooms were nice, but seem to cater to this demographic.

Excellent location, very trendy boutique cafes and bars (mostly Japanese, sushi etc.) on the tree-lined street nearby. Extensive breakfast (more Euro/Chinese than American style), 15-20 minute walk to metro. This hotel might seem quirky for Shanghai, but it worked out very well.

Stayed in November 2024

Have translation apps on hand, as the staff’s english is limited.

Definitely an extraordinary experience to stay in a historical mansion. It was fascinating to go around and explore every corner of it and pay attention to the details of the architecture. Breakfast was very good. Rooms are well facilitated. As per the reminder from the hotel, basic amenities like toothbrush and toothpaste was not provided, as it is a new tourism policy in China.

Stayed in November 2024

Some noise from playground next door!

A very comfortable stay with kind staff, in particular Alvin and Smitt. Beds were very comfortable and the shower and products provided were excellent. Breakfast was good and we were looked after well during our stay. Location is great and in the center of a very busy area!

Stayed in October 2024

None

The house was Beautiful , staff were very nice. We had a wonderful time in Moller. We also introduced it to our friends. I remembered I tried to give tip to a guard who helped me but he said that’s his job, don’t worry about it, his last name is Shi. Also many other staffs were so nice, so helpful, thank you!

Stayed in September 2024