The rooms are really nice and the whole hotel is spotless. One really great point I'd highlight is the staff at breakfast, really lovely staff full of smiles and couldn't do enough for you. Really well done.

Stayed in June 2025

Hotel staff were great and location was excellent

Stayed in May 2025

The rooms feel a bit dated compared to newer hotels in Shenzhen

Excellent hotel attentive staff and good amenities

Stayed in April 2025

The quality of the breakfast make us disappointed.

The room is spacious and the bay view is beautiful 🤩

Stayed in April 2025

A slightly wider choice of Western food would have added extra appeal.

One of the best hotel beds and linen I’ve ever had the pleasure of sleeping in. Also, exceptionally quiet and unobtrusive air conditioning in the room.

Stayed in April 2025

Nothing

Beautiful modern big hotel close to SH Airport.customer service 5* ! Great big room with great breakfast

Stayed in March 2025

The outdoor swimming/sun area is quite dated and not very well maintained

Excellent location - not too far from airport, not that much traffic in area, lots of restaurants and malls in area Hotel itself is of very good quality Good wifi (not always the case even in 5-star Chinese hotels)

Stayed in October 2024

not applicable

the staff were exceptional, assisting throughout the entirety of my stay with them. I couldn't have asked for a more pleasant vacation thanks to them!

Stayed in August 2024

The staff are great, and I would like to express my gratitude for the exceptional service provided by Iris at 4 a.m. She provided outstanding assistance throughout my stay by giving me information about the hotel facilities and the nearby tourist attractions. Although I asked many many questions, she still answered them without getting tired of it. Under this circumstance, I feel the enthusiasm and the professionalism of the hotel staff. Again, many thanks for her assistance.

Stayed in June 2024

Location, swimming pool, sauna. Brightness

Stayed in May 2024

The long wait at the elevators…

Really beautiful hotel with a great access to nearby (food) malls. I booked 3 rooms for my family in the main hotel which were all great. I understood from the reviews there is also a “tower” option which is actually not so close to the hotel. Breakfast was really good with a broad selection of food, however the restaurant was packed with some rude guests. When we mentioned our concerns to the staff, the “complaint” was taken very seriously and professionally handled by Annie. Swimming pool is great with a nice view!

Stayed in May 2024

Location is a bit out from the busy & happenings area such as restaurants’ street

Nice property, great service & facilities. Comfortable, clean & nice breakfast

Stayed in April 2024

What a fantastic hotel. Everything about this hotel is great to great.

Stayed in April 2024

Nothing

very nice hotel with a nice facility and nice Executive Lounge The Location is very good. next to Oh Bay! and International Airport

Stayed in March 2024

Nothing, everything was exceptional

Clean facilities, friendly staff, efficient checking in and out

Stayed in November 2023

wifi was difficult to connect or stay connected. understand this is probably beyond your control.

clean , friendly , amazing food. amazing atmospere. helpful staff. good value

Stayed in September 2023

We thought we knew what to expect staying at JW hotel - a safe choice like other major international hotels without "surprises", even though there were some negative reviews about this hotel from other guests. But thanks to Ian! We will again choose this hotel because of Ian's professionalism and friendliness. He made our stay at the hotel memorable.

Stayed in June 2023

Bathroom door won’t close properly and will be much better if all lightings can be separately controlled.

Good location. Walking distance to metro.”

Stayed in May 2023

Overall service was good except for the concierge. The worst thing was that the floor manager stepped in to intervene with the lapse of the services of the concierge supervisor. I had written an email to her on 27th July 2025 and I have not gotten any reply from her even until 29th July 2025 which is today. She assured me that she would reply to me about the lapse in services.

Nothing that I like.

Stayed in July 2025

-The staff is performing floor cleaning when I am still eating in the restaurant, they cleaned up all the stuff on the table when I have placed the occupied tag on the table and walked away. - that’s so noisy when the staff is cleaning for the room nearby at 9:00 am when I am still sleeping

No much

Stayed in March 2025

location is poor. all the facility apart from the gym were not located in this hotel wing there were no options for hotel dinning apart from the executive lounge.

we stayed for work and the meeting room was available the entire time we stayed. ferris wheel view balcony room. gym was new and quiet

Stayed in September 2024

The concierge didn’t bring takeaway food to my room. They always made excuses not to bringing up. It was not worth the price

The breakfast here was ok

Stayed in July 2024

This hotel was terrible from the beginning. We were here for 10 days. The staff, The security specialty vector (didn’t show his badge so this is what he said)the receptionists called David and katirin. The first night was terrible they gave a room that was not the one we booked and it was not clean at all . the main reception was closed. we got to the hotel at 1 and got our rooms at 3:30. Secondly the security followed my family and watched us in an uncomfortable way for no reason. On our third day I went to walk at the beach at 10 pm and there was only one security there no one else. When I came back 10 minutes later my shoe was gone and my socks were left on the sand. I went to the guest service and told them this and they didn’t even look at the security camera and told me sorry it was lost we can’t help you. There was no clean towels in our room and we called 5 times to ask them for new towels but they brought them the next day.

This hotel was terrible. I was here for 10 days and I had a bad stay. The only good thing was the location and the pool

Stayed in October 2023

Didn’t realise and wasn’t told the bar was invaded by mosquitos. I got badly bitten and my business trip was badly affected. There should have been warnings and advice.

Breakfast was good and included.

Stayed in April 2023