Reviews of JW Marriott Hotel Shenzhen Bao'an International Airport
No 8 Baoxing Road, Baoan District, 518101 Bao'an, China
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Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNothing that I like.
Overall service was good except for the concierge. The worst thing was that the floor manager stepped in to intervene with the lapse of the services of the concierge supervisor. I had written an email to her on 27th July 2025 and I have not gotten any reply from her even until 29th July 2025 which is today. She assured me that she would reply to me about the lapse in services.
Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experience which should not be. We've reviewed your comment with our team, to address the issue you mentioned, we will provide training to the concerned associates and focus more on the details. Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.
Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experi… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe rooms are really nice and the whole hotel is spotless. One really great point I'd highlight is the staff at breakfast, really lovely staff full of smiles and couldn't do enough for you. Really well done.
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our room, cleanliness and our service, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our room, cleanlines… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewHotel staff were great and location was excellent
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our service and location, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our service and loca… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewExcellent hotel attentive staff and good amenities
The rooms feel a bit dated compared to newer hotels in Shenzhen
Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities and our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you.
Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparatio… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe room is spacious and the bay view is beautiful 🤩
The quality of the breakfast make us disappointed.
Dear Polwin, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our spacious room and bay view has made your trip an enjoyable one. Also, thank you for your feedback regarding the breakfast, we've shared your comment with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Polwin, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our spacious room and bay view has made your trip an enjoyabl… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewOne of the best hotel beds and linen I’ve ever had the pleasure of sleeping in. Also, exceptionally quiet and unobtrusive air conditioning in the room.
A slightly wider choice of Western food would have added extra appeal.
Dear Jan, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our comfortable linen and room has made your trip an enjoyable one. Also, thank you for your feedback regarding the food, we've shared your comment with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Jan, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our comfortable linen and room has made your trip an enjoyable o… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewBeautiful modern big hotel close to SH Airport.customer service 5* ! Great big room with great breakfast
Nothing
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our hotel environment, room, breakfast and our service, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our hotel environmen… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewNo much
-The staff is performing floor cleaning when I am still eating in the restaurant, they cleaned up all the stuff on the table when I have placed the occupied tag on the table and walked away. - that’s so noisy when the staff is cleaning for the room nearby at 9:00 am when I am still sleeping
Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experience which should not be. We've reviewed your comment with our team, to address the issue you mentioned, we have provided training to the concerned associates and focus more on the details. Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.
Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experi… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in October 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewExcellent location - not too far from airport, not that much traffic in area, lots of restaurants and malls in area Hotel itself is of very good quality Good wifi (not always the case even in 5-star Chinese hotels)
The outdoor swimming/sun area is quite dated and not very well maintained
Dear Kjetil, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our location and our hotel has made your trip an enjoyable one. Also, thank you for your feedback regarding the swimming pool, we've shared your comment with our team, to address the issue you mentioned, we will focus more on the details. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
Dear Kjetil, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that our location and our hotel has made your trip an enjoyable on… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewwe stayed for work and the meeting room was available the entire time we stayed. ferris wheel view balcony room. gym was new and quiet
location is poor. all the facility apart from the gym were not located in this hotel wing there were no options for hotel dinning apart from the executive lounge.
Dear Deborah, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that you are satisfied with our Ferris Wheel view room and our gym. However, it is with a heavy heart to learn that your stay is unsatisfactory. Glory Tower is 1.2KM away from the Main Tower, as an extension of the Main Tower, Guests of Glory Tower could enjoy the facilities in Main Tower. We are sorry to know that it has made your stay unenjoyable. Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.
Dear Deborah, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for taking time to share your stay experience with us, we are delighted to know that you are satisfied with our Ferris Wheel view room and our gy… Show more