Reviews of Wanda Realm Huangshi
No. 30 Huahu Avenue, Huangshigang District, 435000 Huangshi, China
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewLocation good, near to Wanda plaza
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Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewNA
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Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewThe Front Desk Reception team were professional, very helpful and courteous; a pleasure to deal with. The rooms were modern, comfortable and practical.
Housekeeping: could pay better attention to details: On one occasion our room was not cleaned by 3:30, necessitating us to request cleaning. Body wash and toilet tissue were not replenished / checked. Rooms had stained floor mats. It was evident shower areas were not always cleaned. Breakfast Restaurant: Staff are argumentative: On asking for a hot fried egg, we were advised they need to prepare for approx. 200 guests each day, instead of simply offering to cook a fresh one. Fruit juices are only cordials. Eight Treasure and other porridges were too watery. Smoking Restrictions: Although some floors are designatetd as Non Smoking, this is in practical terms is a "smoking permitted" hotel. We experienced people smoking in the restaurant foyer, non-smoking elevators, non smoking floors and rooms. We had to request a change of room on booking in, as the room reeked of cigaratte smoke. On one occasion, there were at least 3-4 people smoking in and outside a room in which a newly married couple were celebrating with friends. In effect, there is no restriction on people smoking anywhere in this hotel, despite the non-smoking designated areas. Noise / Security The room with the newly married couple had 8 to 10 (or more) people loudly celebrating (and smoking). The room door was left open, with people spilling out into the hallway, with no consideration for legitimate hotel guests. Obvioulsy it is too easy for non hotel guests to enter "secure" floors, making a nonsense of guest security.
Thank you for choosing to stay at the Wanda Reign Huangshi Hotel and for your valuable feedback on our service. We sincerely apologize for your poor experience during your stay. Your feedback is of vital importance to us and we will take immediate measures to improve the following issues: 1. Regarding the issue of lax implementation of the smoking ban policy Regarding the smoking issue you reported in public areas and rooms, we have instructed the security team to enhance patrols and dissuade any violations. Meanwhile, we will optimize the room ventilation and deep cleaning process to ensure the environmental quality of the smoke-free room. If you find any similar situations in the future, please feel free to contact the front desk at any time. We will handle it immediately. 2. Regarding the cleaning of guest rooms and the replenishment of amenities We have retrained the room service team, strengthened the cleaning standards (especially in details such as the shower area and floor MATS), and strictly checked the replenishment of amenities. In response to the delayed cleaning issue you have encountered, we will adjust the room round time management to ensure prompt service. 3. Regarding breakfast service and restaurant issues We have asked the restaurant team to optimize the process of freshly made meals (such as fried eggs) to avoid keeping guests waiting for too long. At the same time, the concentration of the porridge and the quality standards of the juice will be adjusted to ensure that the breakfast experience meets your expectations. Once again, we apologize that this stay did not meet your expectations. We sincerely invite you to visit again and experience our improved service. 4: Regarding safety management We will strengthen the floor visitor registration system and enhance security patrols to prevent non-residents from entering the rooms at will.
Thank you for choosing to stay at the Wanda Reign Huangshi Hotel and for your valuable feedback on our service. We sincerely apologize for your poor experience during your stay. Your feedback is of vital importance to us and we will take im… Show more