Reviews of Hilton Garden Inn Shanghai High-Speed East Railway Station
518 Baixi Road,, 201323 Nanhui, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood breakfast, close to shopping malls
Limited options for restaurants
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff is super friendly and helpful at the reception, well spoken English. Had a 16 hour layover after a 14 hour flight. Been few times in SH, so was looking for some recovery time. Comfy bed, quiet and nicely decorated room. Gym if you want to workout. If the hotel shuttle schedule doesn’t work out: The drive from the airport (PVG T1) takes about 25 mins. Drive to T1 costs about 60 to max 80 RMB. Tell reception you pay cash, then it’s easier for them to get you a taxi or ride.
Nothing to complain about. Didn’t have time left to try the restaurant.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPoor connection
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat reception, good service and location.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe food we ordered with room service was terrible.
Thank you for choosing to stay at our hotel, we are very sorry for your dissatisfaction with the food, we will strengthen the improvement, and look forward to your stay again.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewExcellent hotel and services
English speaker would be
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewbig room
says in the name train station but the train station isnt built the shuttle bus is every 2 hours
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewNot good breakfast
The room is not soundproof. There is a strong smell of formaldehyde from the decoration inside. The corridor is poorly ventilated and smells terrible. Although it claims to be a 5-star Hilton hotel, the actual quality is very poor. The airport shuttle bus runs only once every two hours. It feels like being deceived, and the service is awful.
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewYiyi was very helpful.Hotel seems.brand new.Very clean.Good shuttle bus to airport.Next to shopping centre
No way to find shuttle bus at the airport.Low level of English in hotel staff.Not very large room service menu.Small breakfast area too many people.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe place was very clean in general
I lost 5 hours due to the wrong directions on the official hilton website, in addition to that this branch is the only branch thats not listed on google so finding it with the language barrier i had in china was very hard, i was very frustrated because i had only one day to stay iin this city and I arrived at 11PM which made me lose any chance to spend this time exploring the city, the weird thing is that when i was frustratingly explaining my bad experience to the staff they foind it funny and started laughing ! The breakfast was very limited
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewClose to the airport and next to a shopping centre.