Reviews of Four Points by Sheraton Shenzhen
5 Gui Hua Rd, Futian, 518038 Shenzhen, China
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewFor the price, this is a great option. The hotel is dated, it looks like it hasn't been updated since the early 1990's... however, with this said, there is nothing wrong with the rooms, the bathroom, the facilities all very clean and comfortable. If you are staying in Shenners for shopping or a quick work trip there is absolutely nothing wrong with this place (I was here for shopping and meeting friends and I was in the hotel for literally 13 hours, sleep, shower, shuttle).
For this price, I think you are doing a great job, so keep it up. Keep it clean, the staff polite and helpful, the shuttles regular and the pool clean and this hotel is an excellent option when all you need is a clean, comfortable bed and bathroom for the night or two.
Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We truly appreciate your satisfaction with your stay, the cleanliness of our environment, and our guest services. Although the hotel has some years of history, we always strive to maintain our facilities and uphold high standards of hygiene. Additionally, we have already begun planning for renovations and will gradually upgrade older facilities to enhance the overall environment. We sincerely hope you will continue to support us, and we look forward to welcoming you back for an even better experience on your next visit. Wishing you all the best! Four Points by Sheraton Shenzhen
Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We truly appreciate your satisfaction with your stay, the cleanliness of our environment, and our guest services. Although the hotel ha… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewService is very good And polite Thank you
No
Dear guest, thank you for your valuable comments on staying at Four Points by Sheraton Shenzhen. We are very pleased with your comments. In hotel, we try our best to provide every guest with a warm and comfortable stay environment and a pleasant stay experience. We look forward to your visit again and sincerely wish you good health and a happy life. Four Points by Sheraton Shenzhen
Dear guest, thank you for your valuable comments on staying at Four Points by Sheraton Shenzhen. We are very pleased with your comments. In hotel, we try our best to provide every guest with a warm and comfortable stay environment and a ple… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocation and room view, there is a store on the back door and 10 min by foot from HK border
All good
Dear guest, thank you for choosing our hotel and being satisfied with the hotel guest service. We are very pleased to get your approval! Four Points by Sheraton Shenzhen is a 10-minute walk from Futian Port. At the same time, the hotel provides free shuttle buses for hotel guests, which can bring you convenient transportation to and from Hong Kong, China. We will do our best to do better, thank you very much for your encouragement! Look forward to your coming again! Four Points by Sheraton Shenzhen
Dear guest, thank you for choosing our hotel and being satisfied with the hotel guest service. We are very pleased to get your approval! Four Points by Sheraton Shenzhen is a 10-minute walk from Futian Port. At the same time, the hotel prov… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewDear guest, thank you for choosing to stay in our hotel and taking the time to share your feedback. We are deeply sorry for your problem that the room air conditioner does not cool. We have begun to make a renovation plan, and will gradually update the old facilities and improve the overall environment. We hope you can continue to support us and look forward to bringing you a better stay experience next time. We wish you a happy life! Four Points by Sheraton Shenzhen
Dear guest, thank you for choosing to stay in our hotel and taking the time to share your feedback. We are deeply sorry for your problem that the room air conditioner does not cool. We have begun to make a renovation plan, and will graduall… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewEverything was excellent, we requested late check out and they accepted it very nicely. Breakfast had good variety and the Rooms were very nice and clean.
Dear guest, we are glad that you are satisfied with the overall hotel stay experience. Your recognition is our greatest encouragement. We are always committed to providing every guest with a warm and comfortable stay experience, and look forward to your coming again! I wish you a pleasant journey and a happy life! Four Points by Sheraton Shenzhen
Dear guest, we are glad that you are satisfied with the overall hotel stay experience. Your recognition is our greatest encouragement. We are always committed to providing every guest with a warm and comfortable stay experience, and look fo… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewIt have free shuttle to Train stations.
Pls prepare more vegetarian food. Those fried rice & fried noodle can fry without meat, onion or garlic.
Dear guest, Welcome! Thank you very much for choosing to stay at Four Points by Sheraton Shenzhen and taking time out to share your stay experience with us. We are deeply sorry for your questions. We have informed the Food and Beverage Department about the choice of diet, and will make corresponding improvement plans as soon as possible. We look forward to your coming again! Four Points by Sheraton Shenzhen
Dear guest, Welcome! Thank you very much for choosing to stay at Four Points by Sheraton Shenzhen and taking time out to share your stay experience with us. We are deeply sorry for your questions. We have informed the Food and Beverage Dep… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation
Ok
Dear guests, thank you for your satisfaction with your hotel stay. Four Points by Sheraton Shenzhen is a 10-minute walk from Futian Port. At the same time, the hotel provides free shuttle buses for hotel guests, which can bring you convenient transportation to Hong Kong, China. We will do our best to do better, thank you very much for your encouragement! Look forward to your coming again! Four Points by Sheraton Shenzhen
Dear guests, thank you for your satisfaction with your hotel stay. Four Points by Sheraton Shenzhen is a 10-minute walk from Futian Port. At the same time, the hotel provides free shuttle buses for hotel guests, which can bring you convenie… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewNo one speaks English in the property, carpets very dirty, staffs are unfriendly, specially front desk manager, she is not ready to give any information showing she is busy, she only only incoming guest. carpets dirty, shower are equipnent collapsing, room carpet dirty, chairs are not to the standard. i hat the hotel
room size OK, bed OK, breakfast was good
Thank you for choosing Four Points by Sheraton Shenzhen and for sharing your experience with us. We apologize for the hotel's failure to provide you with a good stay during your stay. The hotel management attaches great importance to the hotel and we will continue to improve our services and facilities. We sincerely invite you to visit Four Points by Sheraton Shenzhen again and our staff will strive to provide you with a more comfortable and satisfactory stay.
Thank you for choosing Four Points by Sheraton Shenzhen and for sharing your experience with us. We apologize for the hotel's failure to provide you with a good stay during your stay. The hotel management attaches great importance to th… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewExcellent
The Workers at the front desk were very helpful
Dear Guest, we are delighted with your review of your stay at Four Points by Sheraton Shenzhen. We know it is the little details that make your stay more comfortable. We look forward to welcoming you back.