Reviews of Four Points by Sheraton Guangzhou Financial City, Tianhe
No. 1 Jing Ying Road, Hui Cai Road, Dongpu, Tian He, 510660 Guangzhou, China
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was clean and customer care was exceptional. I love the fact that they could communicate in English unlike other hotels . I loved the breakfast too
The television is old fashioned
Thank you for your review! The hotel advocates "attentive service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again.
Thank you for your review! The hotel advocates "attentive service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisf… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in April 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewEverything was great breakfast, location , staff
Nothing
Dear guest, thank you for staying at Four Points by Sheraton Guangzhou, Dongpu. Your comment is the best encouragement for us, and we are so happy to have your recognition. Looking forward to welcoming you again!
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe only good thing about the property was the cleaning staff. They were very sweet and did their job perfectly
The staff at desk didn’t understand english. It’s a 4 star hotel and yet there was no difficulty in communicating with . While booking it was mention with breakfast for 3 people and extra bedding. After reaching there the hotel charged extra for extra bedding to which i had to cancel my breakfast. The checkout bill was almost double of i was expecting i had to pay. I have decided not to make any booking for this particular hotel.
Thank you for informing us of the issues you encountered during your stay at this hotel. Unfortunately, we were unable to meet your expectations. Please allow us to express our sincere apologies to you... We will improve our shortcomings and make continuous progress. Hope to refresh you on your next stay! Sincerely looking forward to your visit again!
Thank you for informing us of the issues you encountered during your stay at this hotel. Unfortunately, we were unable to meet your expectations. Please allow us to express our sincere apologies to you... We will improve our shortcomings an… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewClose to the Canton Fair
Toilet Flushing system
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near future. Warm Regrds, Four Points by Sheraton Guangzhou, Dongpu
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewSome of the staff were pleasant.
They kept charging My card and cancelling my deposit to recharge my card for the full amount again when they could just have added any extra charge to what I had already deposited. The debit and cancellation meant my card exceeded the limit because the monies don’t go back to my card until the end of the month. Other hotels I stayed in China just took the extra charges only when I am checking out. They never canceled the original charge to make a fresh charge. This was frustrating and caused me problems because I have to find alternative mode of payment for my next hotel.
Thank you for informing us of the issues you encountered during your stay at this hotel. Unfortunately, we were unable to meet your expectations. Please allow us to express our sincere apologies to you... We will improve our shortcomings and make continuous progress. Hope to refresh you on your next stay! Sincerely looking forward to your visit again!
Thank you for informing us of the issues you encountered during your stay at this hotel. Unfortunately, we were unable to meet your expectations. Please allow us to express our sincere apologies to you... We will improve our shortcomings an… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewNice hotel but far from the restuarants and food hub
There’s a hidden charge when we checked-in.
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near future. Warm Regrds, Four Points by Sheraton Guangzhou, Dongpu
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReally affordable breakfast variety, clean and comfortable and wide rooms
Far a bit from city center and attraction points. Also no any grocery or mall nearby
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near future. Warm Regrds, Four Points by Sheraton Guangzhou, Dongpu
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewBreakfast options was not so many , specially for Vegetarian. Should keep more options like french toast..etc
Room was only either bath tub or shower room. Normally 5 star hotel should have both.8
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near future. Warm Regrds, Four Points by Sheraton Guangzhou, Dongpu
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We will continue to make improvements and hope to provide a better experience for our guests. We look forward to welcoming you back in the near… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewVery good
Everything is good except that the hotel has stopped providing bathroom scales to enable us to check our body weight.
Dear guest, thank you for staying at Four Points by Sheraton Guangzhou Dongpu Hotel. Your comment is the best encouragement for us, and we are so happy to have your recognition. Looking forward to welcoming you again!
Reviewed: 9 February 2025 · Stayed in January 2025
Verified review