Nothing

Everything was great breakfast, location , staff

Stayed in April 2025

Toilet Flushing system

Close to the Canton Fair

Stayed in May 2025

Far a bit from city center and attraction points. Also no any grocery or mall nearby

Really affordable breakfast variety, clean and comfortable and wide rooms

Stayed in April 2025

Room was only either bath tub or shower room. Normally 5 star hotel should have both.8

Breakfast options was not so many , specially for Vegetarian. Should keep more options like french toast..etc

Stayed in April 2025

Breakfast, staff super helpful

Stayed in December 2024

Looking at the design of the lobbies and the facilities, i thought the room itself would be fantastic too. However, the design of the rooms and appliances used were old-fashioned and not as modern as the hotel looks. Also, the toilet seat-pan was not heated and it was quite a shock everytime we used the toilet as we went during winter. However, a major problem was the electricity cut-off during the last day of our stay, where we were informed on the day itself that the whole building’s electricity will be cut off from 1-5am due to emergency drills, where the lights went out completely at 1:05am, no heater, no aircon, no ventilation. We could not shower or brush our teeth, and had to go to sleep immediately while relying on our phone’s torchlight. It was difficult to sleep and we woke up in the middle of the night several times due to the poor ventilation and heating. To make things worse, we had to catch a flight the next morning. This experience was a shock to my family as we didnt expect this to happen in a four-star hotel, especially with the late notice and no form of compensation.

The lobby was very grand, including the lift lobbies, dining area, gym and pool were nice too. Housekeeping was good and done promptly. Nearest amenity was only a convenience store near the school, around 5 mins walk, but it is enough and operates till 12:30am.

Stayed in January 2025

i booked a non-smoking room but they allocated a room with badly smoking smell. i asked to open the window for fresh air,but still the smell remained fpr the rest days of my stay. i thought they need to deep clean the carpet to remove the smoke smell. hotrl's location is not so good and not many restaurant and shops nearby. little bit far from sanxi mtr station.

nice swimming pool, variety choice breakfast but quite expensive. staffs were helpful and friendly.

Stayed in November 2024

Expensive as canton fair was on

Great breakfast

Stayed in August 2024

Breakfast could have been better. Not so many choices for European visitors.

Nice staff. Big room. Massage was excellent.

Stayed in May 2024

There was no bathroom scale to check our body weight.

Everything, food, staff

Stayed in June 2024

Everything’s great except that we paid higher at the property due to high season because of the canton fair. Then we did not get the room with the bath tub as opposed to what we have booked at booking.com where it supposedly showed the bath tub as part of the features of the room under our reservation

Stayed in April 2024

friendly staff and great food choices

Stayed in April 2024

The fact that booked with options of no payment required and pay at the property yet they charged one night fare way in advance .

The rooms, the view, the spa, the house keeping and main restaurant staff will go out of their way to make the best service available

Stayed in April 2024

The location

The customer service was great

Stayed in April 2024

A little bit far from metro station.

Clean and quiet place. Staffs are friendly and efficiency.

Stayed in March 2024

The air conditioning in the rooms could have been a bit stronger during our stay. The hotel's location may also not be as convenient (depending on your point of view and preferences) since it is a bit further away to get to the more busy city areas, major tourist attractions and shopping centers. Neither of these were too big of a bother for our family, but these are points worth noting if relevant to your needs.

The hotel is always clean and well organized with a bright atmosphere. Both the buffet and the fine dining restaurant were good options for when we wanted to stay inside the hotel and eat. The breakfast buffet was spacious and had lots of food variety for us to choose from, and every morning they would swap out certain dishes for new ones so we could try different options.

Stayed in March 2024

Nothing.

My family enjoyed the stay. Friendly and helpful staff. My family wanted the windows to be opened and staffs made it possible after some procedures. Most of the times it is easy to call a cab. Quiet and cozy neighborhood and we rested well.

Stayed in February 2024

Location is a bit far from the city center.

Clean, comfortable, having pool, english spoken staff.

Stayed in February 2024

Nothing

Everything

Stayed in October 2023

Far from metro (subway), not so close to city center

Fresh atmosphere, helpfully staff, enough and good facilities, delicious breakfast and drinks on bar at night

Stayed in October 2023

It would be an added advantage to install a bidet shower since everyone is not comfortable to clean with a piece of paper

Overall experience was good

Stayed in October 2023

Good breakfast, but missing fresh good juice, the juices were too synthetic. Beds are too hard. I reserved a smoking room but it wasnt available when I checked in, should have told me before. The swimming pool was under renovation which wasnt told when booked.

Rooms are good, good space and nice bathroom. Nice staff, very helpfull and kind. Good bus service to canton fair.

Stayed in November 2023

17 walk to the metro and then 50 minutes to get to the center of the city. No fresh juices at the breakfast. In the swimming poll dirty ceiling.

Very nice staff, good size of the room and overall clean. Good range of products served in the breakfast.

Stayed in October 2023

Too much nonveg. !! we liked the breakfast, although couldn't go for evening buffets

good food, very helpful staff, Rem Han from reception even booked my train! Shuttle service was very good

Stayed in October 2023