Reviews of Crowne Plaza Shanghai Noah Square by IHG
No.1699 Jinshajiang Road, Putuo, 200333 Shanghai, China
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGym equipments was lover quality, male sauna needs refurbished, room size was great and conformable but needs some bit of paints on some areas. We stayed at 9th floor and sometimes smell of smoking in between rooms. AC working but needs clean up or upgrade. We were satisfied with stay, probably return again if good price.
Age
Dear Guest， Thank you for choosing Crowne Plaza Shanghai Noah Square on your recent trip and I am very happy to read that you enjoyed your first stay with us! It is our pleasure to have provided service which made you feel welcomed. My team and I look forward to seeing you again in future!
Dear Guest， Thank you for choosing Crowne Plaza Shanghai Noah Square on your recent trip and I am very happy to read that you enjoyed your first stay with us! It is our pleasure to have provided service which made you feel welcomed. My team… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 December 2024 · Stayed in November 2024
Verified reviewClean
Hotel Restaurant not as good as it use to be.
Dear Guest，Thank you for choosing Crowne Plaza Shanghai Noah Square on your recent trip and I am very happy to read that you enjoyed your first stay with us! It is our pleasure to have provided service which made you feel welcomed. My team and I look forward to seeing you again in future!
Dear Guest，Thank you for choosing Crowne Plaza Shanghai Noah Square on your recent trip and I am very happy to read that you enjoyed your first stay with us! It is our pleasure to have provided service which made you feel welcomed. My team … Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewThe room and the beds was clean and comfortable, the bathroom very clean and spacious. Wifi was good enugh for streaming.
The check in was already difficult as the reception staff could hardly speak any English!Wanted to check in to our club floor rooms and the staff did not even know "Club Floor" or "Club Lounge". The Club lounge was a pity. Nicely equipped but the foods offered were super limited and terrible in taste. Every time you came to the buffet the wine bottles were empty or no wine glasses available or the beer bottles were not replenished. The non-alcoholic drinks were very limited. The coffee machine was often switched off, so no coffee for 10 minutes to warm up the machine, or it was defective, not even hot water to pour!! The lounge staff did not speak any English at all!!! Totally no knowledge about anything and mostly busy watching movies on their mobile phones ... They did not bother about the buffet or cleaning up the tables, so the whole picture was ugly and neglected. This is definitely NOT worthy for a reputable hotel of the CROWNE PLAZA International chain of hotels!!! In the first night we found the aircon not working. The room temperature was at 27 degrees C and after complaining the reception told us that they send an engineer to help, however nobody ever showed up. After second calling after an hour we were told that they wanted to fix it in the control room. Only at 5 a.m. the temperature started to go down. In general the reception staff and concierge had no clue about any questions asked, whether about deliveries to the hotel or transportation, or orientation on the map of Shanghai. We are very frequent customers of CRONE PLAZA, but this experience is NOT ACCEPTABLE AT ALL. So far no reaction form the management, which kept entirely invisible. The best part of our stay was calling a cab to the airport to leave for good! Very sad!!! Sure we would never come back there.
Reviewed: 6 October 2024 · Stayed in September 2024
Verified reviewReviewed: 10 August 2024 · Stayed in July 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewMost staff were polite & helpful.
A certain staff member’s curiosity about our being non-Chinese (giggling, whispering) became tiresome.
Dear Guest,Thank you for your feedback. We deeply apologize for any unsatisfactory experience or service during your stay. We always prioritize our customers and treat each one as one. We hope that our service attitude is purely a misunderstanding. I look forward to the opportunity to receive you again in the future and promise to do my best to provide you with better service.
Dear Guest,Thank you for your feedback. We deeply apologize for any unsatisfactory experience or service during your stay. We always prioritize our customers and treat each one as one. We hope that our service attitude is purely a misunders… Show more
Reviewed: 15 June 2024 · Stayed in May 2024
Verified reviewReviewed: 26 April 2024 · Stayed in April 2024
Verified reviewCourteous behaviour of staff
No vegetarian options in breakfast
Dear guest, thank you for choosing the Noahsquare Crowne Plaza Shanghai. We attach great importance to your feedback and will definitely improve the quality of breakfast as soon as possible. I hope this will not affect your overall impression of the hotel. All staff look forward to your visit again and witness our improvement and enhancement.
Dear guest, thank you for choosing the Noahsquare Crowne Plaza Shanghai. We attach great importance to your feedback and will definitely improve the quality of breakfast as soon as possible. I hope this will not affect your overall impressi… Show more
Reviewed: 21 January 2024 · Stayed in January 2024
Verified reviewReviewed: 22 December 2023 · Stayed in November 2023
Verified reviewReviewed: 3 December 2023 · Stayed in October 2023
Verified reviewThe staff was super friendly and accommodating.
Dear Guest, Thank you for staying with us! Hope to welcome you again in the near future!
Reviewed: 4 November 2023 · Stayed in October 2023
Verified review