Reviews of Banyantree Shanghai On the Bund - Tales rooftop bar boasts a jaw-dropping panoramic vista
19 Haiping Road, Hongkou, 200082 Shanghai, China

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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay. The staff were very helpful and went the extra mile to make my stay as pleasant as possible. Edison and Pinky were particularly helpful! The room was luxurious, with a view of the Bund, which made it difficult to leave the hotel and explore!
Dear Valued Guest, I am absolutely delighted to hear that you had a wonderful stay at Banyan Tree Shanghai On The Bund! Your kind words about our team’s helpfulness—especially Edison and Pinky, who went the extra mile—mean the world to us. I have shared your compliments with them and the entire staff, as this is the highest praise we could receive. We’d be honored to welcome you back soon—perhaps to enjoy sunset cocktails at our rooftop bar or a rejuvenating spa treatment. -- Christoph Kamieth/General Manager
Dear Valued Guest, I am absolutely delighted to hear that you had a wonderful stay at Banyan Tree Shanghai On The Bund! Your kind words about our team’s helpfulness—especially Edison and Pinky, who went the extra mile—mean the world to us. … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewOur room had the most amazing river view (Panorama Riverside Retreat King Room on a higher floor). The room was huge, very quiet and super clean. The gym, pool and spa facilities are fantastic. Breakfast was great and open till 12pm. The rooftop bar has stunning views over the city and the food & drinks up there were really good.
Dear Valued Guest, I am absolutely delighted to hear that your stay in our Panorama Riverside Retreat King Room was nothing short of exceptional! It’s wonderful to know you enjoyed the breathtaking river views, spacious and serene environment, and impeccable cleanliness—these are the hallmarks of the Banyan Tree experience we strive to deliver. I am thrilled you also made the most of our facilities, from the well-equipped gym and pool to the rejuvenating spa, and that our extended breakfast hours and rooftop bar’s culinary offerings added to your enjoyment. Your praise means the world to my team, and I have shared your kind words with everyone involved. We’d be honored to welcome you back for another unforgettable stay. Perhaps next time you’d like to try our signature spa treatment? -- Christoph Kamieth/General Manager
Dear Valued Guest, I am absolutely delighted to hear that your stay in our Panorama Riverside Retreat King Room was nothing short of exceptional! It’s wonderful to know you enjoyed the breathtaking river views, spacious and serene environme… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe fitness centre is impressively well-equipped, and the room is spacious and comfortable. We appreciated the high-quality cups and glasses, as well as the complimentary minibar. The staff went above and beyond by preparing a delightful surprise—an adorable cheesecake and mini cupcakes to celebrate our wedding anniversary. They also kindly extended our stay due to the typhoon, which was truly unexpected and deeply appreciated. Overall, we’re very satisfied with our experience and the thoughtful service provided.
cigarette smell in the room
Dear Valued Guest, I am absolutely delighted that you chose Banyan Tree Shanghai On The Bund for your wedding anniversary celebration and truly appreciate your kind words about our well-equipped fitness center, spacious room, premium amenities, and the thoughtful surprises prepared by our team. It brings us immense joy to know these touches made your special occasion even more memorable—especially our team’s flexibility during the typhoon. I sincerely apologize for the cigarette smell in your room—this is not reflective of our standards, and we have since reinforced deep-cleaning protocols and air purification for all rooms. Thank you for trusting us with such a meaningful stay. We’d be honored to welcome you back for another impeccable experience—perhaps to enjoy our spa or rooftop bar next time! -- Christoph Kamieth / General Manager
Dear Valued Guest, I am absolutely delighted that you chose Banyan Tree Shanghai On The Bund for your wedding anniversary celebration and truly appreciate your kind words about our well-equipped fitness center, spacious room, premium ameni… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewTop class hotel, nice staff
Nothing
Dear Valued Guest, I am absolutely delighted to hear that you enjoyed your top-class experience at Banyan Tree Shanghai On The Bund! Your kind words about our exceptional staff and outstanding views mean the world to us—these are the hallmarks of the Banyan Tree experience we strive to deliver every day. It was our pleasure to welcome you, and we hope to have the opportunity to host you again soon for another unforgettable stay. Until then, may the memories of our breathtaking vistas and warm hospitality stay with you. -- Christoph Kamieth / General Manager
Dear Valued Guest, I am absolutely delighted to hear that you enjoyed your top-class experience at Banyan Tree Shanghai On The Bund! Your kind words about our exceptional staff and outstanding views mean the world to us—these are the hallma… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewUpon check - in, OLLY provided enthusiastic and professional service. OLLY actively offered assistance and gave a detailed introduction of the hotel facilities. The service was meticulous, covering everything from luggage handling to route guidance with great care and thoughtfulness, which made guests feel extremely warm.
Dear Valued Guest, Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your heartfelt appreciation of your experience! I am delighted to learn that Olly provided you with such enthusiastic, professional, and thoughtful service during check-in. This embodies our commitment to delivering unobtrusive yet meticulous care that makes every guest feel truly cherished. We look forward to welcoming you back soon, where the river’s rhythm and the city’s glow await to revive your spirit. -- Christoph Kamieth General Manager
Dear Valued Guest, Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your heartfelt appreciation of your experience! I am delighted to learn that Olly provided you with such enthusiastic, professional, and thoughtful s… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBrand new hotel with great room. The front desk people are amazing, food top terrace is great, food is pretty good.
Dear Valued Guest, I am absolutely delighted to hear that you enjoyed your stay at Banyan Tree Shanghai On The Bund! Thank you for highlighting our accommodations, the exceptional service from our front desk team, and the delicious dining experiences at our top terrace restaurant. It’s wonderful to know these elements made your visit memorable. Your kind words have been shared with our entire team—especially our front desk staff—as great motivation. We would love to welcome you back soon for another outstanding stay. Perhaps next time, you can explore more of our signature spa treatments or sunset cocktails with those breathtaking Bund views! -- Christoph Kamieth General Manager
Dear Valued Guest, I am absolutely delighted to hear that you enjoyed your stay at Banyan Tree Shanghai On The Bund! Thank you for highlighting our accommodations, the exceptional service from our front desk team, and the delicious dining e… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe view from my room.
They are strict on check out time (12pm) and do not allowed extension even just an hour. Though they help to store our luggage.
Dear Valued Guest, Thank you for sharing your experience at Banyan Tree Shanghai On The Bund. I am delighted you enjoyed the breathtaking views from your room—they truly are one of the highlights of our urban oasis. I regret any inconvenience caused by our check-out policy. While we aim to accommodate requests when possible, timing depends on room availability to ensure seamless transitions for all guests. We’re glad our team could assist with luggage storage, and we appreciate your understanding. Should you return, we’d love to welcome you for another memorable stay. -- Christoph Kamieth General Manager
Dear Valued Guest, Thank you for sharing your experience at Banyan Tree Shanghai On The Bund. I am delighted you enjoyed the breathtaking views from your room—they truly are one of the highlights of our urban oasis. I regret any inconveni… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewSpacious room with spectacular view. Room is very clean and the team really has taken care of me. Spa is very professional as well. Cynthia at the front desk does an excellent job.
All good
Dear Valued Guest, I am delighted to hear that you enjoyed your stay at Banyan Tree Shanghai On The Bund—especially our spacious room with its spectacular views, impeccable cleanliness, and the attentive care from my team. Providing a sanctuary where guests feel truly looked after is at the heart of what we do. It’s particularly rewarding to know that you found our spa treatments professional and that Cynthia at the front desk made such a positive impression. I've shared your kind words with her and the entire team as a reminder of the meaningful impact they make. We’d be honored to welcome you back soon for another rejuvenating experience—perhaps to enjoy more of those breathtaking views or another pampering session at our spa. -- Christoph Kamieth General Manager
Dear Valued Guest, I am delighted to hear that you enjoyed your stay at Banyan Tree Shanghai On The Bund—especially our spacious room with its spectacular views, impeccable cleanliness, and the attentive care from my team. Providing a sanct… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGreat room with an amazing view
Unfortunately the famous rooftop bar is closed currently and it’s not mentioned. We was really looking forward to get a good cocktail. Due to that it was not possible to order any cocktails
Dear Valued Guest, Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your experience with us. I am delighted to hear that you enjoyed your room and the amazing views—these are indeed among the highlights we’re proud to offer our guests. I sincerely apologize for the disappointment caused by the temporary closure of our rooftop bar. I understand how much you were looking forward to enjoying cocktails with the iconic skyline backdrop, I am excited to tell you that now it has reopen with even more to offer. We would love to welcome you back to experience our TALES Restaurant and Bar, where our talented mixologists craft equally exceptional drinks. Please don’t hesitate to reach out if we can assist with future reservations—we’d be honored to make your next stay flawless. -- Christoph Kamieth General Manager
Dear Valued Guest, Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your experience with us. I am delighted to hear that you enjoyed your room and the amazing views—these are indeed among the highlights we’re proud to… Show more
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewReviewed: 4 May 2024 · Stayed in April 2024
Verified reviewGreat spaces, great design
Dear guest , thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. We sincerely look forward you come back soon!
Dear guest , thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resor… Show more
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 26 January 2024 · Stayed in December 2023
Verified reviewReviewed: 15 November 2023 · Stayed in November 2023
Verified reviewThe location is superb - right on the bund with great views of the Shanghai skyline. The staff are particularly friendly and helpful.
Great hotel, excellent location, friendly and helpful, but wifi was a total letdown. This is something the hotel will need to address if it wants to attract business travellers.
Dear guests, thank you for choosing to stay at Banyan Tree Shanghai On The Bund and for taking the time to give us your opinion on your stay. I'm sorry I couldn't give you a perfect stay. We appreciate your feedback to help us understand and find the problem, the hotel has always been committed to improving the hotel's products, facilities and services, and strive to bring every guest the best feeling, we will improve the equipment hardware problems as soon as possible, here to apologize to you again, hope that this regretful stay experience will not affect your recognition and love of our hotel. We sincerely look forward to having the opportunity to provide you with better hotel products and more intimate service experience.
Dear guests, thank you for choosing to stay at Banyan Tree Shanghai On The Bund and for taking the time to give us your opinion on your stay. I'm sorry I couldn't give you a perfect stay. We appreciate your feedback to help us under… Show more
Reviewed: 5 November 2023 · Stayed in November 2023
Verified reviewnil
Dear guests, thank you for choosing to stay at Banyan Tree Shanghai On The Bund and for taking the time to give us your opinion on your stay. I'm sorry I couldn't give you a perfect stay. We appreciate your feedback to help us understand and find the problem, the hotel has always been committed to improving the hotel's products, facilities and services, and strive to bring every guest the best feeling, we will improve the equipment hardware problems as soon as possible, here to apologize to you again, hope that this regretful stay experience will not affect your recognition and love of our hotel. We sincerely look forward to having the opportunity to provide you with better hotel products and more intimate service experience.
Dear guests, thank you for choosing to stay at Banyan Tree Shanghai On The Bund and for taking the time to give us your opinion on your stay. I'm sorry I couldn't give you a perfect stay. We appreciate your feedback to help us under… Show more
Reviewed: 21 October 2023 · Stayed in October 2023
Verified review