Reviews of Residence MASSOU

Dear Andreas, Thank you for your feedback. We’re glad to hear that you appreciated the room and the friendliness of our team! We’ve taken note of your comments regarding the furniture. As for the pool, please rest assured that the water is filtered and checked daily. The color you observed was most likely temporary. Since its opening, our rooftop pool has enjoyed growing popularity throughout Yaoundé — a success largely due to its cleanliness and regular maintenance. We look forward to welcoming you again. Best regards, The Résidence MASSOU Team

Dear Andreas, Thank you for your feedback. We’re glad to hear that you appreciated the room and the friendliness of our team! We’ve taken note of your comments regarding the furniture. As for the pool, please rest assured that the water … Show more

Dear JOSEPH, Thank you for your feedback. We’re sorry that your experience did not meet your expectations. Your reservation was made without a credit card, which, as indicated on our Booking.com listing, requires confirmation from the guest. Despite several attempts to reach you on the day of arrival, we were unable to get in touch. When you arrived later in the evening, the reserved studio was no longer available. To assist you, we offered our last available unit—a Premium apartment—at a significantly reduced rate. We regret that this solution did not suit you; but unfortunately, you chose to leave without further discussion. Please know that guest satisfaction remains our top priority. We hope to have the opportunity to welcome you again and provide you with the quality of service Residence MASSOU is known for. Kind regards, David

Dear JOSEPH, Thank you for your feedback. We’re sorry that your experience did not meet your expectations. Your reservation was made without a credit card, which, as indicated on our Booking.com listing, requires confirmation from the guest… Show more

Dear Mr. Rudolf, Thank you for taking the time to leave a review following your stay at Residence Massou. We’re grateful for your feedback and would like to respond to the points you raised: *WiFi Connectivity* We regret the inconvenience you experienced with the WiFi. At the time of your stay, we were addressing service disruptions with our provider. We’ve since upgraded our equipment to provide a much more reliable and stable connection for all guests. *Room Amenities* Our studio units include basic kitchen facilities suitable for light cooking. For guests seeking a more fully equipped kitchen, our premium apartments offer a wider range of appliances. We’re sorry if this wasn’t clearly communicated before your arrival. *Cleaning and Linen Service* Rooms are thoroughly cleaned prior to guest check-in. We provide fresh towels and linens every three days, and additional items are always available on request from our team. *Payment Policy* Full payment is due before check-in, and any follow-up during a guest’s stay usually indicates that the balance was not settled at arrival. Bathroom Layout The bathroom is approximately 5sqm, as accurately shown in our photos. We understand preferences vary, and we strive to offer practical, ergonomic spaces to suit most guests. We appreciate your comments and are committed to improving our guest experience. We hope to welcome you back in the future and provide a smoother and more enjoyable stay. Best regards, Manager, Residence Massou

Dear Mr. Rudolf, Thank you for taking the time to leave a review following your stay at Residence Massou. We’re grateful for your feedback and would like to respond to the points you raised: *WiFi Connectivity* We regret the inconvenience… Show more

Dear Monica, Thank you for your valuable feedback. We sincerely apologize for the WiFi issues and the air conditioning problem in one of the bedrooms. We understand how important comfort is, and we’re glad our team provided a portable fan as a temporary solution while arranging for the HVAC technician to repair the unit the next day. As a gesture of goodwill, we also offered a complimentary bottle of wine to enhance your stay. Additionally, we’ve recently expanded WiFi coverage in the shared spaces, pool area, and rooftop terraces, so guests can enjoy the beautiful nature views while staying connected. We appreciate your understanding and hope you’ll give us another chance to provide an even better experience in the future. Sincerely, Residence Massou Team

Dear Monica, Thank you for your valuable feedback. We sincerely apologize for the WiFi issues and the air conditioning problem in one of the bedrooms. We understand how important comfort is, and we’re glad our team provided a portable fan a… Show more