Reviews of NH Collection Plaza Santiago 5 stars

Dear Miroslav, Thank you very much for taking the time to share your feedback. We're delighted to hear that you enjoyed our prime location in the heart of Santiago, as well as the comfort of your room, the helpfulness of our staff, and the variety offered at breakfast. We sincerely apologize for the inconvenience caused by the condition of the towels and the wait time at our breakfast area. Your comments are extremely valuable to us, and we’re already working on renewing our linen inventory and improving the breakfast service flow to ensure a more pleasant experience for all our guests. We truly hope to welcome you back soon and provide you with an even better stay. Warm regards, Alexander V. Guest Relations Manager

Dear Miroslav, Thank you very much for taking the time to share your feedback. We're delighted to hear that you enjoyed our prime location in the heart of Santiago, as well as the comfort of your room, the helpfulness of our staff, and the… Show more

Dear Guest, Thank you for sharing your feedback. We're glad to hear you appreciated our location — it's something many of our guests enjoy. We’re truly sorry to learn that several aspects of your stay did not meet expectations. Your comments regarding luggage assistance, room cleanliness, towel availability, and room card functionality are very important to us. Please accept our sincere apologies for the inconvenience caused. We are actively reviewing these areas with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a much better experience. Warm regards, Alexander V. Guest Relations Manager

Dear Guest, Thank you for sharing your feedback. We're glad to hear you appreciated our location — it's something many of our guests enjoy. We’re truly sorry to learn that several aspects of your stay did not meet expectations. Your comm… Show more

Dear Haim, Your kind words about our hotel's location are truly appreciated. It's indeed our privilege to be situated in such a strategic location, surrounded by commercial centers and in the heart of Santiago. We believe that a prime location significantly enhances the overall experience of our guests, providing them with easy access to major attractions and conveniences in the city. It's always a delight to know that this aspect of our hotel added value to your stay. We look forward to serving you again in the future, and we hope that our location will continue to be a significant part of your travel convenience. Thank you once again for your positive feedback. Best Regards. Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Haim, Your kind words about our hotel's location are truly appreciated. It's indeed our privilege to be situated in such a strategic location, surrounded by commercial centers and in the heart of Santiago. We believe that a prime l… Show more

Dear Sami, It's concerning to read your feedback, as it suggests that your experience was far from what we aim to provide. We are glad to know that there were aspects of your stay you found pleasing, but it's equally important to acknowledge your dissatisfaction. Our hotel is committed to delivering an exceptional experience for all our guests. We strongly believe in maintaining high standards of service and hospitality. From clean, comfortable rooms to a friendly and attentive staff, we endeavor to make every guest's stay memorable. It's disappointing to know that we didn't meet your expectations in some areas during your visit. We're always striving to improve, and feedback like yours is essential to that growth. While we can't change the past, we certainly can learn from it. Your review serves as a reminder of the continuous efforts we need to undertake to ensure our guests' satisfaction. We hope to have the opportunity to welcome you back, and provide you with a much more satisfactory and enjoyable stay. Best Regards Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Sami, It's concerning to read your feedback, as it suggests that your experience was far from what we aim to provide. We are glad to know that there were aspects of your stay you found pleasing, but it's equally important to acknowle… Show more

Dear Chris, It is heartening to hear that you found our rooms to your liking, clean and comfortable. We always strive to provide our guests with the utmost comfort and a pleasant stay. However, we are genuinely sorry to hear that your experience with our breakfast service did not meet your expectations. It is our belief that every meal at our hotel should be a delightful experience and we regret that we fell short this time. While our staff members strive to maintain the aesthetic appeal of our serving tables, we understand that this should not compromise the quality of the food being served. We appreciate your feedback as it helps us identify the areas we can improve upon. We truly value your input and it would be our pleasure to welcome you back to our hotel in the future. Sincerely, Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Chris, It is heartening to hear that you found our rooms to your liking, clean and comfortable. We always strive to provide our guests with the utmost comfort and a pleasant stay. However, we are genuinely sorry to hear that your ex… Show more

Dear Derek, It is indeed heartening to know that you found our rooms to be excellent. Ensuring a comfortable stay is at the core of our philosophy, and we are thrilled to know we could live up to your expectations. We strive to provide the best possible experience to each guest with our meticulously designed rooms, filled with amenities for your comfort and convenience. Your satisfaction is our highest reward and it's wonderful to know that our efforts resonated with you. We truly appreciate your kind words and look forward to welcoming you back in the future for another satisfying stay at our hotel. Your positive feedback serves as a great motivator for our team. Thank you once again for choosing our hotel and for your favorable review. We eagerly await your return. Best regards. Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Derek, It is indeed heartening to know that you found our rooms to be excellent. Ensuring a comfortable stay is at the core of our philosophy, and we are thrilled to know we could live up to your expectations. We strive to provide t… Show more

Dear Chris, It's a pleasure to hear that you enjoyed the cleanliness of our property and found our location to be convenient. It is our aim to provide a comfortable environment for our guests, and we're glad to know that the air conditioning contributed positively to your stay. We also appreciate your observations about the breakfast service. As a hotel, we strive to cater to a wide range of tastes and preferences, and we understand that our selection of pastries might not have been to your liking. The comment about the quality of our coffee has been noted. We understand how a good cup of coffee can start the day right and we're sorry if our offering did not meet your expectations this time. We are always working towards improving our services to ensure a better experience for our guests. Your feedback is valuable to us, and we hope to have the chance to serve you again in the future. Thank you once again for sharing your thoughts. We look forward to welcoming you back. Best regards. Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Chris, It's a pleasure to hear that you enjoyed the cleanliness of our property and found our location to be convenient. It is our aim to provide a comfortable environment for our guests, and we're glad to know that the air condition… Show more

Dear Stewart, It brings us great pleasure to hear such compliments about our breakfast selection. Our team strives to provide a variety of options to cater to the diverse tastes and preferences of our guests. We are exceptionally proud of our commitment to freshness and quality, and it's delightful to know that our effort didn't go unnoticed by you. Your kind words serve as a great motivation for us to continue delivering excellent services and experiences. We look forward to the opportunity to serve you again in the future, providing the same quality that you've come to appreciate. Best Regards. Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Stewart, It brings us great pleasure to hear such compliments about our breakfast selection. Our team strives to provide a variety of options to cater to the diverse tastes and preferences of our guests. We are exceptionally proud of… Show more

Dear Ruperti, It's wonderful to hear that you thoroughly enjoyed our breakfast offerings. Providing a delightful start to your day with a variety of delicious options is something we take great pride in. We understand that every guest has unique needs and preferences when it comes to accommodations. Your feedback regarding the storage for clothes is noted, and we appreciate your perspective. This kind of feedback is extremely valuable to us. Our goal is always to provide an environment that is as comfortable and convenient as possible for our guests. Regarding the pool area, we're sorry if it didn't quite meet your expectations. While we strive to provide accurate information about our amenities, we understand that impressions can vary. Our pool area is designed to offer a relaxing and refreshing space for our guests, and we hope you were still able to enjoy its benefits. In our endeavor to provide memorable stays, your feedback plays a crucial role. We appreciate your candid observations. We hope to have the opportunity to welcome you back on your future travels. Best Regards. Alexander V. Guest Relations Manager NH Collection Plaza Santiago

Dear Ruperti, It's wonderful to hear that you thoroughly enjoyed our breakfast offerings. Providing a delightful start to your day with a variety of delicious options is something we take great pride in. We understand that every guest ha… Show more