Reviews of NH Collection Plaza Santiago 5 stars
Avenida Vitacura, 2610, Las Condes, 6760197 Santiago, Chile
#76 of 206 hotels in Santiago
Guests' ChoiceReview score
Based on 208 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.6
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Facilities
8.6
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Staff
8.8
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Value for money
8.2
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Free WiFi
8.4
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Reviewed: 24 August 2025
Mich
Mexico6 reviews2 helpful votes10“Perfect”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location, space, rooms
Stayed in August 2025
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Reviewed: 17 August 2025
Miroslav
Peru144 reviews21 helpful votes8.0“Excellent for work travellers, fabulous location.”- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
Towels! The towels were old, evidently having undergone hundreds of washing cycles. The restaurant where breakfast was served is too small, and we had to wait (several guests) for 10-15 minutes to get a place.
The location can't be better, right in the heart of high-end Santiago. Comfortable room, helpful staff, and a good selection of breakfast.
Stayed in August 2025
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Reviewed: 16 August 2025
Jdhehl
Germany68 reviews7 helpful votes8.0Very good- • Business trip
- • Couple
- • Premium Double Room
- • Stayed 5 nights
- • Submitted via mobile
No 5 stars. No real service with luggage and cleaning. Room cards twice not worked. Had to pick up new towels myself.
Nice location
Stayed in August 2025
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Reviewed: 9 August 2025
Sofia
United States26 reviews4 helpful votes7.0“Excellent location close to mall. Comfortable rooms. Not thoroughly clean.”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Not as clean as expected for a five star hotel. Staff was not so friendly. Also please advise potential bookers that there is a rule of additional 19% taxes with debit cards
Location and comfortable room
Stayed in August 2025
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Reviewed: 20 June 2025
Sami
Argentina4 reviews10“perfect”- • Business trip
- • Solo traveller
- • Superior Double or Twin Room with View
- • Stayed 1 night
everything
good
Stayed in June 2025
-
Reviewed: 21 April 2025
Chris
Australia64 reviews1 helpful vote7.0“Nice room, clean and comfortable in a great location.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with View
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was very ordinary. Staff more busy keeping things straight on the tables than the actual food quality.
Nice room, clean and comfortable.
Stayed in March 2025
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Reviewed: 18 April 2025
Derek
United States42 reviews4 helpful votes9.0“Great value in Santiago”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with View
- • Stayed 1 night
N/A
Rooms were excellent.
Stayed in February 2025
-
Reviewed: 6 April 2025
Chris
Australia64 reviews1 helpful vote8.0“Nice stay pity the breakfast let it down.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast very poor
Nice property, very clean with great aircon. Breakfast was average with more pastries than hot meals. Coffee was a complete disaster with it looking more like porridge than coffee. Location was fantastic close to a major shopping centre.
Stayed in March 2025
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Reviewed: 15 March 2025
Stewart
New Zealand16 reviews9.0“A very comfortable experience and all staff members were polite and helpful.”- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was the best we have had in quite some time. Lots of variation and fresh.
Stayed in March 2025
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Reviewed: 7 March 2025
Ruperti
Argentina1 review8.0Very good- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 5 nights
I would have liked to have drawers for clothes; and the pool was smaller than what I expected.
The breakfast was the best
Stayed in March 2025
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Reviewed: 19 February 2025
David
Norway22 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast could be better.
Location
Stayed in February 2025
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Reviewed: 18 February 2025
Al
United States1 review7.0“Great access”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 3 nights
Room could use a touch up
Safe location, appearance of lobby and exterior
Stayed in February 2025
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Reviewed: 6 February 2025
Lawrence
United States7 reviews8.0“Great stay in a nice area of Santiago”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Confusion checking in with various staff at front desk. Went through the checkin process about 1:00 PM, which was lengthy, only to be told there were no clean rooms. We were told we could wait, which we did, only to be told we couldn’t check in until 3:00 PM regardless. We could have done something else with our time, rather than sitting there. When we came back about 6:00 PM, we had to start the checkin process all over again! We enjoyed breakfast - lots of fresh fruit, fresh juices, pastries, and other choices. Can’t recommend dinner in the restaurant- not good at all.
Great location, modern property, good breakfast, held our luggage before room was ready, and the day of checkout so we could go sightseeing.
Stayed in February 2025
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Reviewed: 3 February 2025
Marilyn
United Kingdom255 reviews41 helpful votes9.0“Well located upmarket hotel”- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 2 nights
- • Submitted via mobile
Some overcrowding at breakfast
Lovely huge room with spa bath Very clean Comfortable bed Very responsive management
Stayed in January 2025
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Reviewed: 1 February 2025
Karel
United States13 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Double or Twin Room with View
- • Stayed 6 nights
- • Submitted via mobile
I liked everything
Everything, the right hotel for the right price
Stayed in January 2025
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Reviewed: 1 February 2025
Fer
Portugal45 reviews5 helpful votes10“No podia pedir mejor”- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 3 nights
La ubicación es famntástica. Justo al lado del Costanera Center. Y el Hotel es muy tranquilo y confortable.
Stayed in January 2025
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Reviewed: 7 January 2025
Sébastien
Belgium32 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with View with Extra Bed (2 Adults + 1 Child)
- • Stayed 4 nights
- • Submitted via mobile
Lovely staff, great breakfast, comfortable rooms and excellent location
Stayed in January 2025
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Reviewed: 6 January 2025
Kimberley
United States33 reviews10“Great stay”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Loved the location, comfy room and beds, great breakfast and friendly staff.
Stayed in December 2024
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Reviewed: 6 January 2025
Hayley
Australia21 reviews6 helpful votes8.0“Good value in a good location. Extra extraordinarily slow, check-in and pool unavailable.”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Checkin took well over an hour in total. We arrived at about 1.30 and spent 15 mins giving our booking details, getting passports and arrival cards photocopied. We were informed rooms would be available at the checkin time if 3pm so left, got lunch and returned at 3pm. We waited 20 mins in the queue. When we got service it still took another 40 mins to get checked in. I don’t know why. They already had all our details and done all the relevant photocopying. There was no issue with the booking. It was found immediately. What they did in the 40 minutes, I have no idea. I was informed that this process was normal! How can you spend 40 minutes putting a few details in the computer - details you were given a couple of hours ago. The whole thing was bizarre. Maybe this is normal for Santiago. How am I to know? At 4 PM we did get to our rooms, although one of them, we were informed after finally getting checked in at 4 PM, wouldn’t be ready till 430. Only other issue was that the pool was not available. Apparently there were maintenance issues. This was unfortunate as the hotel was chosen by me for the specific reason of it having a pool (and our children were so looking forward to it) , but I understand that these things do happen unexpectedly. We were given the option of canceling and attempting to find another hotel with a pool but, after hours of attempting to check in and a long haul flight, and no guarantee we find anywhere else suitable, we decided to stay where we were.
Great location. Very clean . Big rooms. Some rooms ( we reserved three for our family) had great views (although we ended up with one with a view of a drain and a construction site, but the others had lovely mountain views).
Stayed in January 2025
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Reviewed: 19 December 2024
John
United States85 reviews1 helpful vote10“Beautiful hotel and great location.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 6 nights
N/A
Everything was fabulous
Stayed in December 2024
-
Reviewed: 16 December 2024
Osachi
Japan2 reviews7.0“Good”- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 14 nights
Drainage of shower room was terrible.
Basically attitude of staffs are quite good and I could stay there comfortably.
Stayed in December 2024
-
Reviewed: 8 December 2024
Suzanne
Brazil12 reviews10 helpful votes9.0“Would definitely stay again”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with View with Extra Bed (2 Adults + 1 Child)
- • Stayed 4 nights
- • Submitted via mobile
Location, near to Costanera mall and metro station Room very comfortable and good size
Stayed in December 2024
-
Reviewed: 4 December 2024
Renzo
Peru1 review10Exceptional- • Business trip
- • Group
- • Superior Double or Twin Room with View
- • Stayed 3 nights
.
big and bright
Stayed in November 2024
-
Reviewed: 24 November 2024
Sandra
Colombia8 reviews2 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Superior Double or Twin Room with View
- • Stayed 4 nights
- • Submitted via mobile
The breakfast has a lot of opportunities to improve And also the cleaning in the bedrooms The staff in the Lobby is very imprudent, they were talking about personal topics aloud and also with no propped lenguaje
Really good located
Stayed in November 2024
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