Reviews of ibis Santiago Estacion Central 3 stars
Avenida Libertador Bernardo O'Higgins, 3780, 9160000 Santiago, Chile
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNothing.
My sheets were dirty. It was clear that they hadn’t changed the bed. There were item in there from the previous guest. In the bed! Disgusting. The hotel is located next to the bus station which is really edgy. Be cautious.
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewClose enough to the airport with a shuttle organised by the hotel. Ideal for a one night layover which is what I did. Room was functional, clean with a good shower and big comfortable bed. Good selection at breakfast. Very helpful front desk staff with quick check in process after arriving late at night.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewSupportive Staff
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in April 2025
Verified reviewBeing charged more at the counter for not paying with a credit card
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewGood room, super clean and comfy bed. Suited my short stay travel. Hotel security is good
Location is not safe at night.must be super aware of your belongings
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewLocation
15.00 check in,give me a break!
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewExcelente 👌
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewIt is as all other IBIS, breakfast was ok, bed and room was pretty good, is closer to a metro station, has parking and convenience store are close by, as other food locations
Pillows were hard, location was dangerous at night
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in February 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewWe just needed a room for the night before boarding a connecting flight to Puerto Natales
Location of the hotel next to central bus station is in a neighbourhood which is unsafe and not clean (road/pavement outside in poor condition, lots of litter and many peddlers). We did not feel safe leaving the hotel to look for a restaurant for dinner. We departed the hotel 4am, the front entrance was heavily shuttered in metallic casing with only small door to exit. Outside were 2 police cars, one with smashed/cracked windscreen.,
Dear Dennis, Thank you for taking the time to write to us after your stay at the Ibis Santiago Estación Central. We regret that the service provided did not meet your expectations, so please accept our sincere apologies. We remind you that being close to bus terminals around the world means there is a greater flow of people, with all that entails, both good and bad. Unfortunately, security is subject to the jurisdiction of the municipality and the work of the Chilean Carabineros (Police). However, we are working hard to improve our security systems and ensure a safer stay for our guests. As a hotel, our capabilities are within the hotel, and we are working with tactical guards, but outside of the hotel, unfortunately, this is not our responsibility. In any case, we are seeking solutions with the regional government to improve this aspect, which is so important to us. Once again, we appreciate your comments and hope to regain your trust during your next stay. We look forward to welcoming you soon. Please accept our best regards. Ibis Estación Central Hotel Team.
Dear Dennis, Thank you for taking the time to write to us after your stay at the Ibis Santiago Estación Central. We regret that the service provided did not meet your expectations, so please accept our sincere apologies. We remind you tha… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewI only stayed for one night. I reached the hotel after 9pm and left the next day at 8:30am. I needed a place to crash before my next morning flight and I chose Ibis because it was not too far from SCL, around 18mins ride. Breakfast was OK, there was enough fresh fruit.
Dear Karina, We greatly appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It\'s always a pleasure to receive positive feedback. Thank you once again for sharing your experience with us and hope that your next visit is as pleasant as the last. Best regards. Team Ibis Estación Central Hotel
Dear Karina, We greatly appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It\'s always a pleasure to receive positive feedback. Thank you once again for sharing your experience with us and hope that your … Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewGreat location for bus travel. They looked after us re security and advice.
Dear Wayne, We greatly appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It\'s always a pleasure to receive positive feedback. Thank you once again for sharing your experience with us and hope your next visit is as pleasant as your last. Best regards. Team Ibis Estación Central Hotel
Dear Wayne, We greatly appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It\'s always a pleasure to receive positive feedback. Thank you once again for sharing your experience with us and hope your next v… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewLocation is great for late arrival into the coach terminal, not the nicest area in Santiago to walk through at night.
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewNothing There was no heat it was extremely cold in the hotel room. I did not know that hotels went wrong without heat. I will never stay there again. The hotel was not clean but not filthy.
Will never stay there again it is not a nice hotel it is not good for an American. Maybe foreigners like it but it is really a low class hotel
Reviewed: 28 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewLocation near central bus and train stations.
Nothing
Dear David, We greatly appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It\'s always a pleasure to receive a positive review. Best regards. Team Ibis Estación Central Hotel
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 March 2025 · Stayed in February 2025
Verified review