Reviews of ibis Concepcion 3 stars
Av San Andres 37, 4090205 Concepción, Chile
Loading
Guests also reviewed these properties:
Geneva, Switzerland
Nha Trang, Vietnam
Torquay, United Kingdom
Listvyanka, Russia
Les Menuires, France
Elkview, United States
Odesa, Ukraine
Alghero, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewSecure easy to access parking, good restaurant, Hotel and restaurant staff pleasant and helpful, bathroom and shower are a good size, bed is comfy. Early breakfast open time for those who have an early work start.
Smart TV configured so you cant hook up to internet, lack of electrical plugs and are far away from bed. Room is a bit on the small side. With window open for fresh air quite a lot of traffic noise on side facing autopista and mall. Calms down at night anyway.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ibis Concepcion
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in January 2025
Verified reviewExcellent price for the characteristics of the room and building.
Dear Guest, Thank you for taking the time to share your comments with us. We hope to soon have the pleasure of having you back in our hotel. Sincerely, Hotel Ibis Concepción
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewMy worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
My worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
Dear guest, Thank you for taking the time to tell us about your experience at the Ibis Concepcion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Concepcion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear guest, Thank you for taking the time to tell us about your experience at the Ibis Concepcion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Concepcion, we str… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in December 2024
Verified reviewNearby airport
Everything. Staff made a HUGE mistake with my bill, because of their unkind attention. Noisy. Extremely tiny uncomfortable room. Scarce breakfast. AVOID THIS HOTEL.
Dear Guest, Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience in our hotel and that is why we take note to improve the points that were not to your liking. I would like to comment that indeed the rooms are standardized with the same measure of 18 square meters, which is published on the booking websites. Day by day we strive to offer an exceptional experience to our guests and it is evident that this time we could not reach our goal. We would appreciate it if you could give us another chance and you can be sure that we will do our best to ensure that you have an excellent experience in our hotel which many guests have already had the opportunity to enjoy. Yours sincerely, Hotel Ibis Concepción
Dear Guest, Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience in our hotel and that is why we take note to improve the points that were not to your liking. I would lik… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewClose to airport great bar open late , only 10 minutes away from casino if you like loosing money..
As I mentioned in my previous comment is a great place to with a great hard working staff, but unfortunately you have a couple of bad apples that would make the hotel loose a few customers, I would be happy to point them out , but maybe the law of this country would not be allowed.. happy to meet the manager at my own cost I lived overseas 33 years recently back to my beloved country and my beautiful LEbU..
Dear guest, Thank you for taking the time to tell us about your experience at the Ibis Concepcion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Concepcion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Concepcion
Dear guest, Thank you for taking the time to tell us about your experience at the Ibis Concepcion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Concepcion, we str… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewOnce again some staff were great, but the had some that they think, that they own the place which is a typical Chilean behaviour very hard to eradicate as I am a Chilean myself living overseas most of my life is a shame but I am very positive that can be improved, I love my country Chile but this type of behaviour by SOME staff makes me embarrassed…
Only 1 or 2 staff that myself I wouldn’t never ever employ make a great happy place look bad for the rest of the hard working and friendly staff…
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Concepción
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewthat the reception staff were quick to assist us when we show them a pi
the toilet was dirty and there was too much noise from othe guest
Dear Juan Carlos, Thank you for taking the time to tell us about your experience at the ibis Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Concepción
Dear Juan Carlos, Thank you for taking the time to tell us about your experience at the ibis Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewThe breakfast was very good. They had a lot of options. It has a good location. Easy to access and with a mall, supermarkets and restaurants close enough.
The cleanliness of the shower can be improved.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ibis Concepcion
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it'… Show more
Reviewed: 8 August 2024 · Stayed in July 2024
Verified reviewReviewed: 5 August 2024 · Stayed in June 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 April 2024 · Stayed in March 2024
Verified reviewReviewed: 31 March 2024 · Stayed in March 2024
Verified review