Reviews of ibis Concepcion 3 stars
Av San Andres 37, 4090205 Concepción, Chile
#23 of 32 hotels in Concepción
Guests' ChoiceReview score
Based on 76 hotel reviews
7.7Score breakdown
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Cleanliness
8.3
-
Comfort
8.1
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Location
9.0
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Facilities
7.8
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Staff
8.6
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Value for money
7.6
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Free WiFi
7.9
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Reviewed: 8 May 2025
David
Canada87 reviews7 helpful votes7.0Good- • Business trip
- • Couple
- • Family Room
- • Stayed 3 nights
Smart TV configured so you cant hook up to internet, lack of electrical plugs and are far away from bed. Room is a bit on the small side. With window open for fresh air quite a lot of traffic noise on side facing autopista and mall. Calms down at night anyway.
Secure easy to access parking, good restaurant, Hotel and restaurant staff pleasant and helpful, bathroom and shower are a good size, bed is comfy. Early breakfast open time for those who have an early work start.
Stayed in May 2025
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Reviewed: 6 April 2025
Sergio
Chile36 reviews1 helpful vote9.0“Very good option and location”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Excellent price for the characteristics of the room and building.
Stayed in January 2025
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Reviewed: 25 September 2024
Paulina
Chile34 reviews3 helpful votes7.0Good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
The cleanliness of the shower can be improved.
The breakfast was very good. They had a lot of options. It has a good location. Easy to access and with a mall, supermarkets and restaurants close enough.
Stayed in September 2024
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Reviewed: 18 December 2023
Donald
United States5 reviews9.0Superb- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
we enjoyed the view from the windows
Stayed in December 2023
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Reviewed: 3 December 2023
Salomon
Chile30 reviews1 helpful vote7.0“Recommended”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
All is good
Location
Stayed in November 2023
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Reviewed: 12 October 2023
Alvaro
United States36 reviews8.0“I have use Ibis in different countries. This one was not the best.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Some people from stuff were no nice.
Good location.
Stayed in October 2023
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Reviewed: 20 August 2023
Victor
Chile51 reviews5 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Parking could be improved. Small spaces and not enough for hotel guests. Also, a soccer team delegation was staying at the hotel the same night and they were noisy and used bad language during breakfast. it is not the hotel's fault, but it would be helpful to know beforehand that they have big delegations in their website, so you can check whether or not to stay there
Price and clean room. It is what you pay for. No great amenities, but it serves the purpose of a short lenght stay,
Stayed in June 2023
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Reviewed: 12 June 2023
Pamela
Australia4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
very small room, no much space beside the bed
location and great breakfast
Stayed in June 2023
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Reviewed: 19 May 2023
Shuoting
Chile27 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
cama no son comodo por su nivel
Stayed in May 2023
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Reviewed: 12 May 2023
Celso
Brazil47 reviews5 helpful votes8.0“interesting location and well trained staff”- • Business trip
- • Solo traveller
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
location and staff
Stayed in May 2023
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Reviewed: 5 September 2022
Ricardo
Chile9 reviews4 helpful votes8.0“Wonderful location, excellent service and tasty food.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
missing blankets and the bathroom didn’t match our expectations
excellent service provided by the staff members
Stayed in September 2022
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Reviewed: 13 February 2025
Antonio
Argentina1 review1.0“Awful”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
My worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
My worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
Stayed in February 2025
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Reviewed: 7 December 2024
Alvaro
Chile5 reviews3 helpful votes1.0“One of the WORST experiences Ever!!!”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Everything. Staff made a HUGE mistake with my bill, because of their unkind attention. Noisy. Extremely tiny uncomfortable room. Scarce breakfast. AVOID THIS HOTEL.
Nearby airport
Stayed in December 2024
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Reviewed: 3 December 2024
Javier
Australia25 reviews1 helpful vote4.0“Ok”- • Leisure trip
- • Solo traveller
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
As I mentioned in my previous comment is a great place to with a great hard working staff, but unfortunately you have a couple of bad apples that would make the hotel loose a few customers, I would be happy to point them out , but maybe the law of this country would not be allowed.. happy to meet the manager at my own cost I lived overseas 33 years recently back to my beloved country and my beautiful LEbU..
Close to airport great bar open late , only 10 minutes away from casino if you like loosing money..
Stayed in November 2024
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Reviewed: 3 December 2024
Javier
Australia25 reviews1 helpful vote4.0“I would love to help managment as I am a local 55 year old returning to my beloved city of Lebu with executive experienc”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Only 1 or 2 staff that myself I wouldn’t never ever employ make a great happy place look bad for the rest of the hard working and friendly staff…
Once again some staff were great, but the had some that they think, that they own the place which is a typical Chilean behaviour very hard to eradicate as I am a Chilean myself living overseas most of my life is a shame but I am very positive that can be improved, I love my country Chile but this type of behaviour by SOME staff makes me embarrassed…
Stayed in November 2024
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Reviewed: 4 November 2024
Juan
Australia10 reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
the toilet was dirty and there was too much noise from othe guest
that the reception staff were quick to assist us when we show them a pi
Stayed in October 2024
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Reviewed: 11 March 2024
Gonzalez
Chile1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
All of the above
Stayed in March 2024
-
Reviewed: 8 December 2023
Salomon
Chile30 reviews1 helpful vote10Exceptional- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
All good
All good
Stayed in December 2023
-
Reviewed: 2 December 2023
Favian
Colombia14 reviews5.0Passable- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast service is a disaster and very poor noise isolation at room.
Location
Stayed in December 2023
-
Reviewed: 22 November 2023
Xuefeng
United States1 review1.0Very poor- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
I emailed them and asked for an invoice, but their response was an automated message telling me what the check-in and check-out times are. This is simply not acceptable.
Stayed in November 2023
-
Reviewed: 3 September 2023
Katherinne
Chile1 review10“Good stay”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Everything was clean, comfortable bed and good service
Stayed in August 2023
-
Reviewed: 27 May 2023
Kosei
Chile12 reviews6.0Pleasant- • Business trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
beds are ultra small
location
Stayed in May 2023
-
Reviewed: 13 March 2023
Juan
Chile6 reviews5.0“could have been better.”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
poor breakfast, small meanness in the room (no glass, no shampoo etc.)
The location is convenient
Stayed in March 2023
-
Reviewed: 15 December 2022
Jörgen
Sweden33 reviews3 helpful votes2.0Very poor- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
not even a glass in the room for drink only one elevator bad breakfast no isolation in walks by sound and much more I will never stay more in this hotel
nothing
Stayed in December 2022
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