Reviews of ibis Styles Zurich City Center 3 stars
Stampfenbachstraße 60, Unterstrass, 8006 Zürich, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVirtually nothing, for £300 GBP per night this room isn't 1 star. No coffee or tea facilities on room, no Aircon no proper TV channels...it's expected that you cast off your phone. Room is tiny, just ok for one occupant
Everything, for £300 GBP per night this room isn't 1 star. No coffee or tea facilities on room, no Aircon no proper TV channels...it's expected that you cast off your phone. Room is tiny, just ok for one occupant
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNoisy as near the busy roaf
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat customer service
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation was very good; about a five minute walk to the train station. Room was very quiet.
Dear Christopher, Thank you for your kind review. We're delighted to hear that you enjoyed our convenient location near the train station and found your room to be peaceful and quiet — a perfect combination for a relaxing stay. We hope to welcome you back again soon! Warm regards, Ibis Style Zürich
Dear Christopher, Thank you for your kind review. We're delighted to hear that you enjoyed our convenient location near the train station and found your room to be peaceful and quiet — a perfect combination for a relaxing stay. We hop… Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewJust location is Good
Nothing available in room such as slippers, toothbrush , iron , no hair dryer , even glass, cup , spoon , fork knife, tea bag ,water ,, in fact with money also nothing available i had to buy from outside 300 hundred meteres far away for store
Dear Mahmoudreza, Thank you for taking the time to share your feedback. While we’re glad to hear you appreciated our convenient location, we’re truly sorry to learn that your room did not meet your expectations in terms of amenities. We understand how important these basic items are to a comfortable stay, and we apologize for the inconvenience caused. Your comments have been shared with our team so we can take immediate steps to improve and ensure a better guest experience moving forward. We value your input and hope to have the opportunity to welcome you again under better circumstances. Warm regards, Ibis Style Zürich
Dear Mahmoudreza, Thank you for taking the time to share your feedback. While we’re glad to hear you appreciated our convenient location, we’re truly sorry to learn that your room did not meet your expectations in terms of amenities. We u… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location
Thank you for your positive comment! We’re glad you enjoyed our great location and hope to welcome you back soon for an even better stay. Kind regards Ibis team
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation only
I am writing to formally raise a serious complaint regarding both a theft from my room and, more importantly, the shocking and unprofessional behavior of one of your reception staff. After discovering that my Samsung earpods were stolen from my room today around 11 AM, I approached the front desk to report the matter. While I expected assistance and professionalism, instead I was met with complete disrespect by your receptionist, Hicham. Hicham raised his voice at me in front of other guests. He aggressively slapped his name tag on the desk in a confrontational manner. He dismissively told me to “go to the police,” as if theft inside your hotel is not your concern. To make matters worse, he remarked that an “emergency is only if someone dies at the hotel.” This behavior is not only unprofessional, it is insulting and completely unacceptable for a hospitality brand such as Ibis. A guest reporting theft deserves empathy, support, and a sense of security—not hostility and rudeness.
Thank you for bringing this serious matter to our attention. We are deeply sorry to hear about the theft you experienced during your stay and the unacceptable behavior you encountered from our staff member, Hicham. Please be assured that theft is taken very seriously by our hotel, and we sincerely apologize for the way your concern was handled at the front desk. The response you describe is not in line with our standards of professionalism, empathy, and guest care. We will be investigating this incident thoroughly and addressing the behavior with the staff involved to ensure this does not happen again. Your safety and comfort are our top priorities, and we regret that you did not feel supported during this difficult situation. If you would be willing, please contact us directly so we can discuss this further and assist you as best as possible. Thank you for your feedback, and again, our sincerest apologies. Kind regards Ibis team
Thank you for bringing this serious matter to our attention. We are deeply sorry to hear about the theft you experienced during your stay and the unacceptable behavior you encountered from our staff member, Hicham. Please be assured that t… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location, clean
Quite noisy through the night, parking was an issue not being able to pre-book, after travelling 7 hours to arrive and be told to find alternative parking was slightly frustrating, especially in a city centre.
Thank you for your feedback — we're glad to hear you found the location convenient and the property clean. We’re sorry to hear about the issues you experienced with noise and parking. Due to our central city location, noise levels can sometimes be higher, though we do our best to manage this where possible. Regarding parking, we understand how frustrating it must have been after a long journey. Unfortunately, our parking is limited and offered on a first-come, first-served basis, and we’re currently unable to take pre-bookings. We’re reviewing ways to improve this process and will certainly take your comments into account. We appreciate you sharing your experience and hope to welcome you again under better circumstances. Kind regards Ibis team
Thank you for your feedback — we're glad to hear you found the location convenient and the property clean. We’re sorry to hear about the issues you experienced with noise and parking. Due to our central city location, noise levels can … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe shower was ok
The bed where uncomfortable, not provided with enough pillows, aircon was poor and barely worked, building work on the go which made it noisy.
Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. Our rooms are equipped with an air circulation system rather than traditional air conditioning. We understand that this may not suit everyone’s preferences and appreciate your comments, which help us identify areas for improvement. We're also sorry to hear that you found the bed uncomfortable and that there weren’t enough pillows—extra pillows are always available upon request, and we’ll be sure to remind our team to communicate this clearly. We apologize for any disruption caused by nearby building work. We’re doing our best to minimize the impact on our guests and appreciate your patience and understanding. Thank you again for your feedback. Kind regards Ibis team
Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. Our rooms are equipped with an air circulation system rather than traditional air conditioning. We understand that this may not suit everyo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
Parking lot extremely small
Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that parking can be tight during peak times, and we apologize for any inconvenience this may have caused. Please know we are continually exploring ways to improve our guest experience, including evaluating parking options. We hope to have the opportunity to welcome you back in the future. Kind regards Ibis team
Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that parking can be tight during peak times, and we apologize for any inconvenience this may have caused. Please know we are continually … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery good hotel, clean, organized, size adequate.
No phone in the rooms and i asked and paid beforehand for a late check out and my key still block after the normal check out time. Had to wait on a line for 10 min just to unblock the key.
Dear Dalia, Thank you for taking the time to share your feedback with us. We're very pleased to hear that you found our hotel clean, organized, and a great value for the price and quality. We appreciate your constructive comments as well. We apologize for the inconvenience regarding the room phone and the key card issue during your late check-out. Your experience doesn't reflect the smooth and comfortable stay we aim to provide, and we’re already working with our team to ensure this is improved going forward. Despite the location being a little outside the city center, we're glad to know you still considered us a strong option. We hope to have the opportunity to welcome you back and provide an even better stay next time. Warm regards, Ibis Style Zürich City Center
Dear Dalia, Thank you for taking the time to share your feedback with us. We're very pleased to hear that you found our hotel clean, organized, and a great value for the price and quality. We appreciate your constructive comments as w… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewExcept the location nothing else.
They didn’t have proper room booked. Ended up giving a room for specially able guests. Entering the room we realized it has been rarely used and was not cleaned for sometime. Was stuffy and floors sticky. When asked for a change they gave a room which already had someone staying in it. Finally got a 3rd room which was okay. But the time and energy wasted was not worth the price.
Dear Guest, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the inconveniences you faced during your stay. We deeply regret the initial confusion with your room allocation and the condition of the first room provided. This is not the level of service we strive to offer, and we understand how frustrating it must have been to go through multiple room changes — especially after a long journey. Please be assured that we take your feedback seriously. We are reviewing this incident with our front desk and housekeeping teams to ensure such oversights do not occur again. Your comfort and satisfaction are very important to us, and we’re disappointed that we fell short in delivering that. We hope you’ll consider giving us another opportunity in the future to provide you with the seamless and comfortable experience that so many of our guests enjoy. Warm regards, Ibis Style Zürich City Center
Dear Guest, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the inconveniences you faced during your stay. We deeply regret the initial confusion with your room allocation and the condit… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewLocation is great, only a short walk to & from the main train station. Excellent bar & great staff
Dear Shad, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, just a short walk from the main train station — it truly is one of our favorite features too. We're especially pleased that you had a great experience at our bar and with our team. Your compliments mean a lot to us and will be shared with the staff — they'll be thrilled to know they made a positive impression. We hope to have the pleasure of welcoming you back again soon! Warm regards, Ibis Styles Zürich
Dear Shad, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, just a short walk from the main train station — it truly is one of our favorite features too. We're especially pleas… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewConvenient to train and laundry room.
Not great beds or pillows. Staff not friendly.
Dear Julie, Thank you for taking the time to share your experience with us. We're glad to hear you found our location convenient, particularly our proximity to the train and laundry facilities. We're truly sorry to learn that other aspects of your stay did not meet expectations. Comfort is very important to us, and we're disappointed to hear that the beds and pillows fell short. We also regret that you did not find our team to be as welcoming as we strive for them to be. Your feedback has been shared with our management team for review and improvement. We appreciate your comments, as they help us identify where we can do better, and we hope to have the opportunity to offer you a more positive experience in the future. Kind regards, Ibis Style Zürich
Dear Julie, Thank you for taking the time to share your experience with us. We're glad to hear you found our location convenient, particularly our proximity to the train and laundry facilities. We're truly sorry to learn that othe… Show more