Awkward power sockets wouldn’t fit UK 3 pin plug or my 2 pin European adapter. Receptionist refused to transport me with my luggage to Uetliberg Terminus - said they would transport the luggage but passengers were limited to those who were old or disabled. Though there was still space for a passenger. This was quite frustrating.

Incredible views and super comfortable room and bed

Stayed in August 2025

Preparations were underway for an event the following day where there were lights and music playing intermittently throughout the night making it difficult to combat the jet lag.

Loved the friendliness of the staff and the scenic views and location.

Stayed in August 2025

The front desk staff unfriendly and unhelpful Our room was not cleaned on second day. Worst experience I have had and at a Swiss hotel.

Position amazing The lunch was excellent and service staff at the restaurant friendly and helpful

Stayed in August 2025

Free car the Hotel is vary far frome the public parking when you're carrying your luggage

The view and toiletries products

Stayed in August 2025

Spa could be better organised, appeared crowded when we booked as supposed to have a maximum of 6 persons, but people just walk in and try their luck. No kettle and teabags in the room, the coffee machine is not clean therefore not used.

Great location, friendly hardworking staff to make.you stay enjoyable , fantastic location

Stayed in August 2025

Nothing

Location and views

Stayed in August 2025

The transport links were poor and the journey into Zurich long and off-putting. With poor visibility, there was not much to do at the hotel. When we visited the spa sauna and steam room at 8pm they were barely on.

The location was outstanding and the staff personal. The food and local wine at dinner was top notch.

Stayed in August 2025

The only negative is getting here. The hill is quite steep and it just takes a minute but that is part of having a car free area, so it balances.

The views from our room were absolutely amazing. The restaurant was nice as well. Good spa too.

Stayed in July 2025

Too many insects ended up in the room very uncomfortable to sleep while they fly around. Lack of Halal Food Options

Stayed in July 2025

That we're not allowed to use the shuttle because we're not disabled even if the car was empty. It was basically just the luggage that they picked up but we had to walk up the hill.

The view of the room that we got. And the waitress of the restaurant that made my partner's birthday memorable.

Stayed in July 2025

DIFICULT TO ACCESS

GREAT VIEWS, CLEAN ROOMS

Stayed in June 2025

A few suggestions: clearer public transport instructions (like where to find the bus stop, how to buy tickets, maybe even share a photo of the stop). When we arrived, we didn’t know you couldn’t buy tickets on the bus, which was a bit frustrating. I share this feedback because I genuinely enjoyed my experience and want future guests to have it even smoother.”

The location of UTO Hotel in Zurich was truly stunning, with breathtaking views all around. While the uphill walk was occasionally challenging for my elderly parents, the experience was made much smoother thanks to the incredibly responsive, respectful, and helpful staff. Their hospitality made a real difference. I’d gladly return in the future. Breakfast was somewhere between basic and great — a solid spread, though offering made-to-order hot dishes like omelettes or pancakes would take it to the next level. I arrived just as the kitchen was closing, but the team still let me order. The dining staff and waiters were attentive, professional, and on point. Big credit to their service culture.

Stayed in July 2025

The weather 🤭

It was a nice time and we really enjoyed the view and the romantic dinner

Stayed in July 2025

The travel hotel was not great we where not informed that trains won't running to the station near the hotel.

Great views.

Stayed in July 2025

the on site resteraunt is very costly but is sort of the only option for proper food besides a snack shack kinda thing

stunning veiws, rooms very pretty, clean and comfortable, the on site spa facilities are amazing!

Stayed in July 2025

As a hotel guest, access to the viewing platform should have been free. Despite booking a premium room, AC was not included which made the night uncomfortable.

Loved the location and view. Despite the uphill trek with luggage from the nearest station, it was worth it. Beautiful grounds, restaurant, and rooms. Great stay

Stayed in July 2025

That I was expected to pay for an iron!

Loved the location! Breathtaking views over Zurich!

Stayed in June 2025

No bar for watching sport in the evenings even with major tournaments no effort made to put it on.

Lovely spot for views and relaxing walking and cycling.

Stayed in July 2025

Sounds silly but the pillows - just found it very hard to get comfortable with the pillow. Bit of miscommunication from staff on paying for the EV as the train is closed at the moment.

Loved the views and the surroundings! The rooms were a very good size. The staff were really lovely. My mam had to be collected from Uetliberg station due to mobility issues and they always did this without hesitation or complaint!

Stayed in July 2025

My, but food and drink is expensive! Automated reminders, ARGH! we KNOW get ignored, so something more personal rather than “pdf 3 of 4” would have made such a difference. To know “YOU CANT REACH US BY RAIL - but the easiest way is to use the EV2 from Feldenmoos car park would have saved us 2 hours effing about !

Amazing location. Areas to view the location, all around.

Stayed in July 2025

It’s inconvenient now because no direct train

Beautiful view

Stayed in July 2025

The location is unique. We had a fantastic view from our room and felt like in heaven.

Stayed in July 2025

When we visited this hotel the train line was interrupted. The hotel is at ~10 minutes hike from the train station, which would not have been too bad (without luggage), but during our time guests had to park pretty far away, take 2 busses to reach the train station and then walk for 10 minutes carrying their luggage. I'm a pretty active person but it was very hot in these days and I have to admit that I didn't love it.

The structure is very nice and well maintained, and it also offers a well furnished SPA. The staff has been very kind, warm but professional and the food was also great, both at breakfast and at the restaurant for dinner. Our room was not big but it was well organized and super clean and well maintained. Amenities were also good.

Stayed in July 2025

Great view to enjoy the city scenery

Stayed in May 2025