Reviews of Best Western Plus Hotel Bern 4 stars
Zeughausgasse 9, Old City of Bern, 3011 Bern, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean and comfortably. The guy that checked us in was sensational, so friendly and actually was a highlight of the stay.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewHotel was very centrally located
A c did not work well at all
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewExcellent location
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation great. Quiet, fairly central. Good choice at breakfast. Soft pillows. Fridge, coffee machine and safe in room.
Smell in room. Had to keep window open. Worse when ran shower. Pot luck with the hot water. Some staff a little grumpy.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewPerfect location right in the middle of the Historic district. Available parking on site, and a breakfast with so many options to choose from. Clean, comfortable rooms.
Nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocated in the old town the hotel is close to everything. Clean rooms, comfy beds, good breakfast.
The hotel offered everything that was in the presentation. I lacked a bit of personal touch like help with the luggage on arrival, maybe valet parking /there is no parking at the hotel/, bathrobes and slippers in the facilities list or the opportunity hotel guests to have the chance to book a table for a certain time in the hotel rooftop bar.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewI don’t often give a 10 especially as hotels are flippin expensive in Switzerland. However, I was actually sorry to leave Hotel Bern. The staff were fabulous issue with our aircon first night.. fixed which was bliss as it was 35C + outside! Coffee machine wasn’t working 2nd day fixed immediately. Room spacious, very clean, lovely bathroom, great shower and lighting. Bed big and comfortable, separate duvets .. love that! Aircon, fridge, tea and coffee machine, large towels, water supplied in fridge although Switzerland water from the tap is amazing! The roof bar!!! Not cheap but nothing is.. but a lovely spot to relax with a drink and there was a breeze up there, they also had lovely staff! Please give them aircon.. the bar area was very hot and I felt sorry for them! Can’t critic the food as we didn’t eat in the restaurant. Definitely we would return here!
Pillows too soft.. a minor issue.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation
Weird bathroom configuration
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewGood location in Bern. Nice hotel and rooms are good. Rooftop terrace is very nice for a drink and snack! Everything on walking distance and good to reach.
Parking is not at the hotel, prepare for a little walk. Book in advance the visit to the rooftop bar, because it's open for everyone. When staying at this hotel I recommend to visit the rooftop bar, but they don't let you go up if the place if full.
Dear Rambert We are thrilled that you enjoyed your stay and were able to enjoy the rooftop bar during your stay. Unfortunately, it is no longer a hidden gem thus you have to be quick if you want to ensure a seat. It is very popular and fills up quick. Kind regards your Hotel Bern Team
Dear Rambert We are thrilled that you enjoyed your stay and were able to enjoy the rooftop bar during your stay. Unfortunately, it is no longer a hidden gem thus you have to be quick if you want to ensure a seat. It is very popular and fill… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewClean and excellent breakfast. Giving guests bottled water is excellent.
Nothing really
Dear Heffron Thank you for your kind words and excellent review. It was a pleasure having you and we look forward to seeing you in Bern again. Your Hotel Bern Team.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewair conditioned room , comfortable bed; quiet
no parking or valet service at hotel; had to park far away with luggage and pay; difficult to get to hotel; no bel service; streets are crowded and cars are limited in that area; would have preferred to stay outside City and bus in; staff kept changing our room price and did not include breakfast in our price (raised the price and didn't give us breakfast; stated the price changed based on availability and they were full; so the price would be lower the next week and would have included breakfast
Dear Anne We would like to clarify a few points regarding your stay. Our hotel does not offer on-site parking or valet service, as noted in our listing. Due to our central location in the heart of Bern, parking can be limited and guests often need to use nearby public lots or garages, which may involve a short walk with luggage. Our recommendation is to use the excellent public transportation. From the main central station its a mere 7min walk. Regarding your reservation, the rate you were charged was exactly as booked through Booking.com and did not include breakfast. Our pricing varies depending on occupancy, season, and availability. As such, rates (with or without breakfast) may differ from day to day. Kind regards your Hotel Bern Team
Dear Anne We would like to clarify a few points regarding your stay. Our hotel does not offer on-site parking or valet service, as noted in our listing. Due to our central location in the heart of Bern, parking can be limited and guests oft… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery clean , well appointed rooms. Great location to train station and old town Bern.
Restaurant closed in Sundays.
Deat Scott Thank you for your great Feedback! We are glad you enjoyed your time in Bern! Yes, the restaurant is currently closed on Sundays for the summer break. Kind regards, Your Hotel Bern Team
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNice room, modern, large shower and bathroom area. Nice lobby and good cooling in our room
Nowhere to open suitcases. Our door was right on the corridor wall, could hear a lot of pipes / water moving through them during the evening. Had to wear ear plugs. Having to also pay so much for parking and move the car by 9am meant we had to be up early, check out and get on the road which didn’t really allow us to enjoy our stay or sleep in. Based on this I probably wouldn’t book again.
Dear Fiona Thank you for your feedback! We regret that your night was not very restful. Regarding the parking, as we are located in the historic old town, we do not have our own parking facilities. We therefore cooperate with two public car parkings. Depending on how long and at what time you park your car, you will receive discounted rates for both car parks. We apologise for not explaining this better when you arrived. Kind regards, Your Hotel Bern Team
Dear Fiona Thank you for your feedback! We regret that your night was not very restful. Regarding the parking, as we are located in the historic old town, we do not have our own parking facilities. We therefore cooperate with two public car… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGood location：not far from train station on foot, close to bus stop, near main streets and zytglogge. Next to a coop super market. Nice staff: always with warm smile, try their best to help us. Clean room: every corner is clean! Equipped with nespresso machines. Bottled water(gazed and still). Welcome chocolate. Nice breakfast: multiple choices.bread and smoke salmon are delicious.
Room is a bit small.
Dear Zi Many thanks for your fantastic feedback! we are delighted that you enjoyed your time in Bern! Kind regards, Your Hotel Bern Team