Reviews of Swiss Chocolate by Fassbind Zurich 3 stars
Zähringerstrasse 46, City Centre, 8001 Zürich, Switzerland
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThis place is so cute! the staff was extremely nice and the chocolate fountain was a huge hit with my son. The nice man at the desk gave us as many wafer sticks as we wanted to dip in the chocolate. The rooms were clean and and comfortable.
the room rate was a little high I thought but it was worth it.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location
Breakfast was poor value for money
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location. Cute looking room.
It takes awhile to get the elevator to your floor if it's in use.
Dear Prashant We really appreciate your review, thank you very much. The fact that the hotel only has one elevator can sometimes be very inconvenient when several guests have to wait. Let's hope that a second elevator will be put into operation in the future. With warm regards Hotel Swiss Chocolate Team
Dear Prashant We really appreciate your review, thank you very much. The fact that the hotel only has one elevator can sometimes be very inconvenient when several guests have to wait. Let's hope that a second elevator will be put into o… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClose to the train station and old town. Staff were really lovely.
Our room was so small I could barely open my medium sized suitcase on the floor. It also wasn’t very clean, there was a lot of dust in the corners, the nightstand, the carpet and shades.
Dear guest, thank you very much for your honest feedback about your stay. We are delighted that you had a positive experience with our staff. Most double rooms are indeed not very large. However, there are some that are slightly more spacious. Please mention this when booking, as well as if you are dissatisfied with the room because it has not been thoroughly cleaned. Best regards Hotel Swiss Chocolate Team
Dear guest, thank you very much for your honest feedback about your stay. We are delighted that you had a positive experience with our staff. Most double rooms are indeed not very large. However, there are some that are slightly more spacio… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewDear Catherine,Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards, Martina Swiss Chocolate Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly staff, clean and good value
Dear Bruce,Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards, Martina Swiss Chocolate Team
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewA really quirky hotel . Rooms clean and comfortable beds. The breakfast room is in the old cinema. Chocolate theme throughout and a chocolate fountain in the foyer. Staff very helpful.
Nothing.
Dear Michael Thank you very much for your excellent feedback. We are very glad that you had a great time with us. We would be very happy to welcoming you soon. With kind regards Yosiana - Reception
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Excellent front desk people, Marco was very helpful. Very small room. AC did not work. The refrigerator did not work.
A working AC, especially during the 90+ degree heat. A working refrigerator.
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your great feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, C… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAwesome location, and staff!
Room was a bit small
Dear Guest, Thank you very much for your AMAZIIING feedback AND FOR THE 10 POIIINTS!! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your AMAZIIING feedback AND FOR THE 10 POIIINTS!! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming y… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewroom size was good, as was the location of the hotel
Hot and noisy. There was ac but it didnt seem to do much. Could hear people in other rooms
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your feedback. We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia F… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewVery friendly and accommodating staff
Dear Guest, Thank you very much for your GREAT feedback AND 10 POINNTSS!!! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your GREAT feedback AND 10 POINNTSS!!! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. Wi… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation and staff is very nice
Internet is not fast at all.
Dear Guest, Thank you very much for your GREAT feedback! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Martina Chiolo
Dear Guest, Thank you very much for your GREAT feedback! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, M… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGood location,near to tram station and train👍
Dear Guest, Thank you very much for your GREAT feedback! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, Cátia Ferreira - Assistant Manager
Dear Guest, Thank you very much for your GREAT feedback! We are very glad that you had a great time with us. We will pay attention to your suggestion to improve our service. We would be very happy to welcoming you soon. With kind regards, C… Show more