In Gassen 10, City Centre, 8001 Zürich, Switzerland
#6 of 127 hotels in Zürich
Guests' ChoiceBased on 786 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.6
Value for money
8.4
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 August 2025
Guzel
United Arab EmiratesBreakfast was very poor. And they charged me 200 euro security deposit and I asked them if I can pay cash. They said no. These security deposit never came back to me. I already send them email and till today after 2 months no one replied
Location and rooms itself were perfectly fine.
Stayed in June 2025
Reviewed: 15 August 2025
Lisa
United KingdomThe staff were so helpful and happy
Stayed in August 2025
Reviewed: 14 August 2025
Barry
United KingdomAbsolutely nothing all was perfect.
Location, staff, I could go on this hotel is a must to stay in if visiting Zurich. Very clean breakfast excellent and the staff could not do enough to ensure a comfortable stay. Thank you to all.
Stayed in August 2025
Reviewed: 10 August 2025
Elena
United Arab EmiratesI stayed here in July and, unfortunately, the lack of air conditioning in the rooms was difficult to cope with — the fans didn’t help much, which sadly affected my stay.
Fantastic location in the old town, surrounded by many restaurants — perfect for fully experiencing the spirit of the city.
Stayed in July 2025
Reviewed: 8 August 2025
E
United Statesnothing.
We got two different types of rooms. Both were very comfortable. I loved the heated towel rack. Breakfast was good. Location was pretty central.
Stayed in July 2025
Reviewed: 2 August 2025
May
Saudi ArabiaLimited breakfast options
The location is great & the staff were helpful specially the man that worked in the breakfast buffet. He was amazing.
Stayed in July 2025
Reviewed: 31 July 2025
Nino
GeorgiaPerfect location in the heart of the town. Welcoming staff.
Stayed in July 2025
Reviewed: 30 July 2025
Donna
AustraliaExcellent central location
Stayed in July 2025
Reviewed: 25 July 2025
Esther
IsraelWonderful attentive and extremely nice staff. Very clean. Good location. It was our second time there and we will definitely be back, thank you!
Stayed in July 2025
Reviewed: 19 July 2025
Peter
AustraliaAir conditioning works well but needs some instructions on temperature control
Great location. Very comfortable and good took size
Stayed in July 2025
Reviewed: 17 July 2025
Padula
BrazilExcellent hotel!! Excellent bathroom. Huge shower without bathtub. We loved it!
Stayed in July 2025
Reviewed: 12 July 2025
Catherine
United StatesN/A - This hotel is a delight.
The staff at this hotel are exemplary. The breakfast is available until noon. Everything was incredibly clean and well-maintained.
Stayed in July 2025
Reviewed: 12 July 2025
Amal
Saudi ArabiaThank you for arranging my son birthday
Stayed in July 2025
Reviewed: 8 July 2025
Asli
United StatesThe suite was amazing!
Stayed in July 2025
Reviewed: 1 July 2025
Lizk
SingaporeI wish we knew before we booked that: - there is no air-conditioning in the rooms (so you might want to consider booking this hotel during summer) - opening windows to cool the room is not advisable as the hotel is sandwiched between two clock / church towers which chime very loudly every half hour + hour throughout the night. However, soundproof window panels + earplugs provided are sufficient for decent sleep but may not be great for light sleepers
Location, location, location. Great restaurants right the doorstep of the entrance, and perfectly located to explore shops and sightseeing via foot. Despite some shortcomings on temperature regulation (during summer), the hotel's excellent location and great service truly made it shine. The reception staff tried their very best to make us comfortable despite not having any air-conditioning in the sweltering heat of summer (due to building codes in heritage buildings) and gave us different room options to consider. Shoutout to the hotel's bellhop, who seemed genuinely happy to assist whenever he can and always with a big smile on his face. Thank you!
Stayed in June 2025
Reviewed: 28 June 2025
Abhinav
IndiaNo air conditioning ( but it’s the city law, not their fault)
Amazing location. Relaxed atmosphere. Great long breakfast ( you don’t ever get that).
Stayed in June 2025
Reviewed: 7 June 2025
Travelling
CanadaI really do not have anything negative to say.
The hotel is in a perfect location. Within the old city walls, close to Paradaplatz Square, the Lake, Banhhofstrassen and less than 10 minute walk to the Train station. The rooms were comfortable and of a good size. The bed was very comfortable.
Stayed in May 2025
Reviewed: 30 May 2025
Armands
LatviaDecaffeinated coffee capsules were not replenished in the room.
A fried egg and arugula or fresh salad could be added to the menu.
Stayed in May 2025
Reviewed: 26 May 2025
Travelling
CanadaThis does not apply to me, but if you are driving, no parking is available directly at the hotel. The nearest parking is about a 7-minute walk. But, like I say to anyone visiting Switzerland, you don't need a car. Switzerland is the only country I visit regularly, and I have never found the need to rent a car.
This is one of my favourite hotels in Zurich. It is my go-to place when I am here. The hotel is ideally situated close to Bahnhofstrasse and Paradaplatz square, and it is also within walking distance of both the lake and the train station. The staff is terrific. Very friendly and accommodating. They all made me feel like I have a home away from home.
Stayed in May 2025
Reviewed: 24 May 2025
Benny
IndonesiaNone
Location /Service and cleanliness.
Stayed in May 2025
Reviewed: 21 May 2025
Fahad
Saudi ArabiaLoud noises in the hallway when someone closes a door
Room size. Also the bathroom has a bidet which is amazing.
Stayed in May 2025
Reviewed: 21 May 2025
Michael
AustraliaWe had an issue with the cooling systems in our room that could not be resolved so we had to change to a lower class room. The team however were always communicating and did there best to make up for the problem
The staff are fantastic and always helpful
Stayed in May 2025
Reviewed: 18 May 2025
Goh
Brunei DarussalamNil
Location is the best. Room is quite big for 2 persons. Many eateries around. We ate at the opposite restaurant Le Relais De I’Entrecote . “Entrecôte an exquisiter Sauce”. They only have 1 menu. “Entrecôte an exquisiter Sauce”. Beef with French fries or salads It was very good. Highly recommended.
Stayed in May 2025
Reviewed: 10 May 2025
Helen
AustraliaExcellent modern hotel in the heart of Zurich. The room was of a good size for Europe and very comfortable. The staff were welcoming, friendly, and professional. We loved our stay and are looking forward to staying again.
Stayed in April 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content