Reviews of Hotel Sonnenberg
Zumhofstrasse 258, Kriens, 6010 Luzern, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStunning view, amazing breakfast with great cheese selection, very comfortable rooms, which were very close to the bathrooms! We enjoyed a lot our stay. The restaurant area is really fancy and nice!
Just a note that the hotel is located at the top of a mountain, so accessible by car basically. The view is worth it!!
Dear Marcella Thank you so much for your wonderful feedback and the excellent rating! We are delighted to hear that you enjoyed the breathtaking view, our breakfast selection, and the comfort of the rooms. Your kind words about our restaurant area will gladly be shared with our team. We would be very happy to welcome you back to Sonnenberg again soon. Kind regards from the Sonnenberg-Team
Dear Marcella Thank you so much for your wonderful feedback and the excellent rating! We are delighted to hear that you enjoyed the breathtaking view, our breakfast selection, and the comfort of the rooms. Your kind words about our restaur… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is very good and the staff very very kind. The location is also great, amazing views. To go to Lucerne you need to take the funicular and then a bus, ot by car. The hotel has a great mini-golf and is ideal for hikilcking and relax.
Bedroom are very small and extremely hot in summer. They dont have AC and it is a massive miss as sleep is very difficult. Open the windows doesn't solve the issue as you room will be full of bugs instantly. Lastly, they have shared bathrooms but probably that was on me as I missed that in the description.
Dear Gaston Thank you very much for your detailed review. We are delighted that you enjoyed the breakfast, the friendliness of our team, the wonderful location with its views, as well as our minigolf and hiking opportunities. Regarding the room size and facilities, we try to communicate as transparently as possible on all booking platforms and on our website, including detailed descriptions and pictures. As for the heat during your stay, unfortunately you experienced one of the rare tropical nights we occasionally have in Switzerland. Our hotel has consciously decided against installing air conditioning in order to reduce energy consumption and protect the environment. We are proud that our efforts were recently recognized with the Ibex Fairstay sustainability certification. We truly appreciate your feedback and hope to welcome you back for another relaxing stay in the future. Kind regards from the Sonnenberg-Team
Dear Gaston Thank you very much for your detailed review. We are delighted that you enjoyed the breakfast, the friendliness of our team, the wonderful location with its views, as well as our minigolf and hiking opportunities. Regarding th… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewSpectacular views from the room, very friendly staff.. absolutely loved everything
Everything was lovely
Dear Subhasree Thank you so much for your wonderful review! We are delighted that you loved your stay with us and especially enjoyed the views and our friendly team. We would be thrilled to welcome you back again soon. Kind regards from the Sonneberg-Team
Dear Subhasree Thank you so much for your wonderful review! We are delighted that you loved your stay with us and especially enjoyed the views and our friendly team. We would be thrilled to welcome you back again soon. Kind regards from t… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewCommunal areas were well presented. Staff helpful and friendly. Breakfast was good.
Shared bathroom was poor. Toilet bowl dirty, toilet seat broken. Shower room layout strange, difficult to get out of the shower. Ridiculously overpriced for a bathroom shared over a number of rooms.
Dear Annette Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed the friendliness and helpfulness of our team, as well as the breakfast, and that you were able to enjoy the location and atmosphere of our hotel. We are sorry that the shared bathroom did not meet your expectations. We strive to present our rooms as transparently as possible on all booking platforms and on our website, including photos, detailed descriptions and clearly stated prices that are based on the market prices around Lucerne. In this way, we want to ensure that our guests know exactly what room category and amenities to expect before they arrive. For your next visit, we would be happy to recommend one of our rooms with private bathrooms to make your stay even more comfortable. Your feedback is very valuable to us as it helps us to continuously improve our guests' stay. Kind regards from the Sonnenberg team
Dear Annette Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed the friendliness and helpfulness of our team, as well as the breakfast, and that you were able to enjoy the location and atmosphe… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe view was fantastic, the room very comfortable, the staff excellent and the welcome smooth.
It's all very ok, really, but people going there must be well aware that the bathrooms are to be shared.
Dear Michele Thank you very much for your wonderful review and the perfect score. We are delighted to hear that you enjoyed the fantastic view, the comfortable room, and our friendly welcome. We look forward to welcoming you back again soon. Kind regards from the Sonnenberg-team
Dear Michele Thank you very much for your wonderful review and the perfect score. We are delighted to hear that you enjoyed the fantastic view, the comfortable room, and our friendly welcome. We look forward to welcoming you back again so… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe hotel view is beautiful. The hotel is away from the main city so commuting could be a hassle but UBERs are available.
Dear Upadhye Thank you very much for your positive feedback and the great rating. We are delighted to hear that you enjoyed the beautiful view from our hotel and that you found your stay to be so pleasant overall. Thank you as well for your comment regarding our location. Our hotel is intentionally situated a little outside the city to offer peace and nature. We are glad to hear that using UBER worked well for you. We would be happy to welcome you back on another occasion. Kind regards from the Sonnenberg-Team
Dear Upadhye Thank you very much for your positive feedback and the great rating. We are delighted to hear that you enjoyed the beautiful view from our hotel and that you found your stay to be so pleasant overall. Thank you as well for yo… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe staff were incredibly accommodating and couldn't be more helpful! A nice touch with a personalised welcome letter too! The location is unbelievably beautiful. Truly incredible views from anywhere at the hotel. Especially from our room balcony! (They even provided binoculars!)
Nothing during our stay resulted in a complaint.
Dear Lemmy Thank you very much for your fantastic feedback. We’re truly delighted to hear that you felt so comfortable with us and that you appreciated the view, the location, and our personal service. Your kind words are a great motivation for our entire team. We’d be happy to welcome you back again soon! Kind regards from the Sonnenberg-Team
Dear Lemmy Thank you very much for your fantastic feedback. We’re truly delighted to hear that you felt so comfortable with us and that you appreciated the view, the location, and our personal service. Your kind words are a great motiva… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewBeautiful views to the mountains and lake.
The breakfast could be improved with fresh veggies like tomato, cucumber, and bell pepper, better yogurt with toppings, and more coffee options. Sweet choices like filled croissants, cake slices, muffins, or pudding would be great. Adding seeds, nuts, and options like tortilla or small savory pastries would make it more complete.
Dear José Manuel Thank you for your feedback. We’re glad to hear you enjoyed the beautiful view of the mountains and the lake. We also appreciate your suggestions regarding the breakfast, constructive input like yours is always valuable to us. We hope to welcome you back to out hotel. Kind regards from the Sonnenberg-team
Dear José Manuel Thank you for your feedback. We’re glad to hear you enjoyed the beautiful view of the mountains and the lake. We also appreciate your suggestions regarding the breakfast, constructive input like yours is always valuable to… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewOutstanding location.
Dear Leland Thank you for your review. We’re very happy to hear that you enjoyed our excellent location. We hope you had a pleasant stay with us and would be delighted to welcome you back to Sonnenberg soon. Kind regards from the Sonnenberg-team
Dear Leland Thank you for your review. We’re very happy to hear that you enjoyed our excellent location. We hope you had a pleasant stay with us and would be delighted to welcome you back to Sonnenberg soon. Kind regards from the Sonnenberg… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe stay was nice, the location was great too. Super scenic and nice restaurants that were walkable.
Had trouble connecting to their wifi. We only stayed here one night, so we went without wifi during our stay here. They should make it a bit simpler for international visitors like us
Dear Sruthi Thank you for your feedback. We’re happy to hear that you enjoyed your stay with us and appreciated the beautiful location, views, and the nearby restaurants. Regarding the Wi-Fi: All our rooms are equipped with connection instructions in both German and English to help our guests get online easily. We're sorry to hear that you had trouble connecting, had we known during your stay, we would have been happy to assist you directly. We hope you still had a pleasant and relaxing time with us. Kind regards from the Sonnenberg-Team
Dear Sruthi Thank you for your feedback. We’re happy to hear that you enjoyed your stay with us and appreciated the beautiful location, views, and the nearby restaurants. Regarding the Wi-Fi: All our rooms are equipped with connection in… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewIt’s a nice and quiet location in the midst of nature and some exceptional views . Staff are helpful and understanding and made arrangements for baby milk when requested. Rooms are of decent size and so is the bathroom. Nice play area for kids outside and some pet animals in the enclosure.
The cleanliness of the balcony and common areas deserve more attention. Breakfast pretty normal European standards but only 1 egg per person as informed by the staff which is not mentioned anywhere and sounded a little strange as it’s just eggs after all. Either serve or don’t serve rather than making such limitations .
Dear Vikas Thank you very much for your feedback and for taking the time to share your impressions. We’re delighted to hear that you enjoyed the peaceful location, the beautiful views, and our outdoor facilities for children. It’s also great to know our team could assist you with baby milk and that you found the room and bathroom comfortable. We appreciate your comment regarding the balcony and common areas. A summer storm had just passed through, and while we always strive to maintain high standards of cleanliness, we weren’t able to clear all the leaves and impurities immediately. Regarding breakfast: We provide one egg dish per person. We are sorry that we could not fulfil your request to prepare three portions for your child. We would like to maintain a certain fairness for all guests. We truly value your honest feedback and are pleased that you were able to enjoy the natural setting and family-friendly atmosphere of our hotel. Kind regards from the Sonnenberg-Team
Dear Vikas Thank you very much for your feedback and for taking the time to share your impressions. We’re delighted to hear that you enjoyed the peaceful location, the beautiful views, and our outdoor facilities for children. It’s also gr… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewBreakfast was lovely
No air conditioning - TV did not work - beds were hard- had to share a bathroom - very tight room Staff leave early evening so no one is around to provide assistance
Dear Wendy Thank you very much for your feedback. We are glad to hear that you enjoyed our breakfast. We take great care to start the day with fresh, regional products. Regarding your additional comments, we would like to address a few points: As a sustainable business, certified with the Swisstainable Label and ibex fairstay, we have consciously chosen not to install air conditioning. Heat waves like the one you experienced are very rare in Switzerland. Normally, summer nights cool down significantly. Our room descriptions on booking platforms and on our website are very transparent. Information about the room size, amenities, and shared bathrooms is clearly stated so that our guests can form an accurate impression before arrival. We have taken note of your comment regarding the TV and were able to resolve the issue during your stay, allowing you to use the device again. We regret that your stay did not fully meet your expectations and thank you nonetheless for your honest feedback. Kind regards from the Sonnenberg team
Dear Wendy Thank you very much for your feedback. We are glad to hear that you enjoyed our breakfast. We take great care to start the day with fresh, regional products. Regarding your additional comments, we would like to address a few poin… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewNice view as it was on top of a hill.
No lift. Shared toilet and bathroom.
Dear Karin Thank you very much for your feedback. We're delighted to hear that you enjoyed your stay with us and appreciated the beautiful view from our hillside location. With regard to our infrastructure, such as the absence of an elevator and the shared bathroom facilities, we do our best to communicate these details clearly and transparently on our website and booking platforms. We’re sorry if this information was overlooked prior to your arrival, and we still hope you had a pleasant overall experience with us. Kind regards from the Sonnenberg-team
Dear Karin Thank you very much for your feedback. We're delighted to hear that you enjoyed your stay with us and appreciated the beautiful view from our hillside location. With regard to our infrastructure, such as the absence of an e… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewAmazing view. Clean and modern room. Great breakfast on the terrace.
Dear Mark Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the breathtaking view, your clean and modern room, and breakfast on the terrace. Feedback like yours is a great motivation for our entire team. We would be very happy to welcome you back to Sonnenberg sometime soon. Kind regards from the Sonnenberg-Team
Dear Mark Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the breathtaking view, your clean and modern room, and breakfast on the terrace. Feedback like yours is a great motivation for our entire team. W… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe location is great with a fantastic view of the alps and the lake.
The restaurant menu offers very little choice and focuses on "nouvelle cuisine", which practically means a lot of money for very little unknown food. We had to Google to understand what they are offering, but even Google failed, so we had to ask the service personnel. We later asked locals of Lucerne, who know fancy restaurants, but even they didn't know the names we presented to them, so probably some personal creation of the Chef to make the guests feel like they are on a lower level of knowledge. The rooms are clean, but very small for the high price. The hotel promotes a green approach, i.e. the rooms are not made up, if you don't explicitly require it in advance, but this you only know, if you read all the information available on numerous stickers and notes spread around the room. We came back after a long day out and the rooms were not made, which was not so nice. It cannot be an obligation that the hotel guest has to read all the information provided by the hotel in the room. The default should be that the room is made up and if you want to take a green approach, you can ask for it, not vice versa. Feels like 'green' intolerance and fundamentalism.
Dear Per-Anders Thank you very much for your visit and for sharing your feedback. We are delighted to hear that our unique location with its panoramic views over Lucerne and the mountains left such a positive impression. We are pleased you had the opportunity to experience our Gault Millau restaurant le soir, where our hosts introduced you to the modern combinations created by our kitchen team. Many of our dishes are personal compositions by our head chef and are intentionally designed to be anything but ordinary. On our website, you will find a wide range of photos that give a vivid impression of our delicate and modern cuisine. As you may have seen on our website, we have been awarded the Ibex Gold label as well as Swissstainable Leading for our strong commitment to sustainability. This dedication extends to all areas of our business—from our choice of suppliers and measures to reduce food waste, to the use of solar energy and our sustainable approach to training and development. It is a matter close to our hearts, and we communicate it actively. The information regarding room cleaning, including the door hanger, is placed prominently on the bed with the towels, allowing each guest to decide whether their room should be serviced. The vast majority of our guests greatly appreciate this mindful approach to conserving resources and see it as both contemporary and responsible. It is a pity that you did not share your impressions of the restaurant and your stay directly with our team when asked at check-out. Kind regards from the Sonnenberg-team
Dear Per-Anders Thank you very much for your visit and for sharing your feedback. We are delighted to hear that our unique location with its panoramic views over Lucerne and the mountains left such a positive impression. We are pleased yo… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified review