Reviews of Swiss-Chalet Merlischachen - Romantik Schloss-Hotel am See 4 stars

Everything although we didn't go for the breakfast option so cannot comment on this. Lovely location but needed transport to get into Lucerne.

Nothing.

The Hotel was very nice, clean, and the hotel staff were all friendly. Our group had two rooms; the room facing Lake Luzern was comfortable regarding the room temperature as it had an AC unit. The private view of the lake in the back of the hotel had plenty of lounge chairs, some tables and umbrellas, a nice view, as well as walk in access and ladder access to the lake.

Our group had two rooms; the room facing the parking lot was very hot. The only option to cool this room was to open the door in the evening and allow in mosquitos which subsequently did what mosquitos do… bite bite bite. Both rooms had very hard/firm beds. This is a matter of preference, but we all found them to be quite uncomfortable.

Location, staff, room

Breakfast

Air conditioning would have been good as it was hot weather

Restaurant

Jaguar Suite 1st class

Bed was dipped in the middle a little,

The property was good but it was very uncomfortable because the heat. We couldn’t sleep

Access to swimming for kids. Quiet location

We had no air con. Our second room was the jaguar suite with a car in it! Kids liked it, parents not so much. Food not great

Location next to the lake, small swimming area and chalet for breakfast. Decor is fun for kids.

It’s a slightly odd pretend castle - not v authentic. Rooms were very hot at night despite fan. Restaurant was v expensive with limited options for children.

The location and view were very good. It was a bit confusing where is reception, etc, then we found right spot. There are like 2 buildings across the road.. Breakfast was very good, staff in restaurant very friendly and welcoming. It was across the road, but it was fine. Room was ok, with perfect view directly from window, but the room wasn’t cozy… but was good. We were lucky, we didn’t have insects in room, but we saw a lot of dead insects on walls and ceiling. The lake is very close 🤣. Very nice area just near water, people can swim and chill. Parking is big and available.

When we arrived, we were understandably tired after several hours of driving and couldn’t immediately find the right place to check in. We went straight to the reception, simply wanting to get to our room and rest a bit before heading to a football game. We weren’t rude, just a bit impatient and focused — certainly not in the mood for small talk. We were quite surprised to receive a comment from the man at reception suggesting we should have behaved “more nicely.” While we understand the importance of being courteous, a bit of understanding and empathy from the reception side would have gone a long way, especially considering we were not rude — just not overly chatty.

The room was large and comfortable.

Access to food late in the evening would be nice