Reviews of Sorell Hotel Rütli 3 stars
Zähringerstrasse 43, City Centre, 8001 Zürich, Switzerland
Loading
Guests also reviewed these properties:
Santo Domingo de la Calzada, Spain
Kovalam, India
Paraty, Brazil
Mirina, Greece
Key West, United States
Slănic, Romania
Cambrils, Spain
Massa e Cozzile, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review“Everything was perfect – location, breakfast, and cleanliness.”
Nothing
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat central location. Good breakfast
A little warm in the summer and AC substandard as others have commented
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood location near train station. Short journey, CHP7 to the airport. Continental breakfast good selection. Friendly staff. Decent room size and bathroom. Facilities etc provided. AC in room. Safe area.
Zürich is expensive. Breakfast being included does help. Glass sliding door on bathroom.
Dear Guest, Thank you for your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay and appreciated our breakfast selection and convenient location. Your feedback regarding the bathroom door is noted, and we hope to welcome you back soon. Kind regards Your Rütli Team
Dear Guest, Thank you for your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay and appreciated our breakfast selection and convenient location. Your feedback regarding the bathroom door is noted, and we h… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was in a great spot.
Nothing bad.
Dear Berrin, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our great location. We look forward to welcoming you back for another pleasant experience. Kind regards, your Rütli Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Staff wasn’t welcoming. Fine but not friendly. We chose this hotel because it advertised air conditioning. It barely operated and a sign that said it was summer and air conditioning was trying does not excuse the lack of air conditioning.
Dear Elizabeth, Thank you for sharing your feedback. We regret that your experience with our staff did not meet your expectations and that the cooling system did not provide sufficient comfort during your stay. We appreciate your understanding of the city's regulations regarding cooling limits. Kind regards, your Rütli Team
Dear Elizabeth, Thank you for sharing your feedback. We regret that your experience with our staff did not meet your expectations and that the cooling system did not provide sufficient comfort during your stay. We appreciate your understan… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was really good! Wifi was good. Staff great.
The hotel claims to have air conditioning, but the units are underpowered and not able to handle the heat in August. They gave us fans as well, which did help a bit.
Dear Ian, Thank you for your feedback. We regret that our cooling system did not meet your expectations during your stay. As per city regulations, cooling limits are in place, but we are glad that the fans provided some relief. Kind regards Your Rütli Team
Dear Ian, Thank you for your feedback. We regret that our cooling system did not meet your expectations during your stay. As per city regulations, cooling limits are in place, but we are glad that the fans provided some relief. Kind regar… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation was close to the station and attractions are within walking distance. The bed was comfortable and loved the note on the bed with an offer of various other pillows (for sinus or neck pain for example, if required.
The aircon was working but not strong enough.
Dear Su-Mari, Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed our prime location and comfortable accommodations. We appreciate your feedback regarding the air conditioning; while all our rooms are equipped with a cooling system, we understand that it may not always meet our guests' expectations. Please know that we can provide additional fans upon request to enhance your comfort. Kind regards Your Rütli Team
Dear Su-Mari, Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed our prime location and comfortable accommodations. We appreciate your feedback regarding the air conditioning; while all our rooms ar… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location , good breakfast
Sheets had a little blood on them
Dear Constantine, Thank you for your feedback. We are pleased to hear that you enjoyed our location and breakfast. However, we sincerely apologize for the issue with the sheets. We will ensure that our housekeeping team addresses this matter to maintain our standards. Kind regards your Rütli Team
Dear Constantine, Thank you for your feedback. We are pleased to hear that you enjoyed our location and breakfast. However, we sincerely apologize for the issue with the sheets. We will ensure that our housekeeping team addresses this matt… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel is close to the train station and located in a great part of town. You can't hear the trains and it is a short walk to the hotel. The staff is wonderful and glad to help. The airconditioning is not the best. The staff did provide fans to help offset that. The breakfast is very good.
The airconditioning did not work well.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNone
Poor facilities and room is very stuffy. No circulation of air and air conditioning is poor and not cool enough to give comfort. Price is exceptionally high given the cubicle size and lack of facilities.
Dear Yeoh Phee Eng, Thank you for your feedback. We regret that your experience did not meet your expectations. While all our rooms are equipped with a cooling system, we understand that the city's strict regulations may limit comfort levels. We can provide fans upon request for your convenience. Kind regards Your Rütli Team
Dear Yeoh Phee Eng, Thank you for your feedback. We regret that your experience did not meet your expectations. While all our rooms are equipped with a cooling system, we understand that the city's strict regulations may limit comfort leve… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood location our room was big - but probably due to it being a corner room - ac worked well - something to watch in Europe as a lot of hotels don’t have ac - it was 33 degrees outside - breakfast generic hotel style
When we arrived we felt like we were coming into a backpackers hotel the carpet in the entrance was grubby - not a great first impression. The receptionist was a bit confrontational saying “ you are two but you have booked for only ONE ! On Woops I didn’t click two on the app my mistake - then said -30 euros more - ok watch out for that one ! The room was pretty good but the radiator in the bathroom had a lot of dust on it - god knows how a cleaner could have missed that it was very obvious - annoyingly the bath/ shower was very slow to drain .
Dear James, Thank you for sharing your feedback regarding your recent stay with us at Sorell Hotel Rütli. We are pleased to hear that you found our location convenient and appreciated the size and functionality of your room, especially given the warm weather. We sincerely apologize for the initial impression created by our entrance area. We take cleanliness very seriously and will ensure that this is addressed with our housekeeping team. Additionally, we regret any miscommunication regarding your booking. We strive to provide clarity upon check-in, and we appreciate your understanding of the additional cost associated with the extra guest. Regarding the bathroom maintenance, we are sorry to hear about the dust and the slow drainage. Please rest assured that your comments will be shared with our maintenance team to improve our service. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Kind regards your Rütli Team
Dear James, Thank you for sharing your feedback regarding your recent stay with us at Sorell Hotel Rütli. We are pleased to hear that you found our location convenient and appreciated the size and functionality of your room, especially giv… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI loved the breakfast. The cappuccino was wonderful! The best I had on my trip.
Dear Colleen, Thank you for your kind words! We are delighted to hear that you enjoyed our breakfast and found our cappuccino to be the best during your trip. We look forward to welcoming you back for another delightful stay. Kind regards, your Rütli Team
Dear Colleen, Thank you for your kind words! We are delighted to hear that you enjoyed our breakfast and found our cappuccino to be the best during your trip. We look forward to welcoming you back for another delightful stay. Kind regards… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe Sorell is located very close to the main train station and to the historic part of the city. Absolutely perfect for our first time in Zurich, The room is clean - loved that it had no carpet. The staff is very friendly and helpful. The breakfast had lots of options.
The bath area had little storage or a towel rack near the sink. Also had little lighting.
Dear Carol, Thank you for your gracious feedback regarding your recent stay with us at Sorell Hotel Rütli. We are delighted to hear that you enjoyed our prime location, the cleanliness of your room, and the friendliness of our staff. We appreciate your comments about the bathroom facilities, and we will certainly consider them for future improvements. Your satisfaction is important to us, and we are glad that our breakfast options met your expectations. Kind regards your Rütli Team
Dear Carol, Thank you for your gracious feedback regarding your recent stay with us at Sorell Hotel Rütli. We are delighted to hear that you enjoyed our prime location, the cleanliness of your room, and the friendliness of our staff. We ap… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClose to the train station. Good breakfast buffet and accommodating staff. Elevator and air conditioning were pluses.
Bed was positioned in a corner so access was possible but awkward.
Dear Leilani, Thank you for your positive feedback! We are delighted to hear that you enjoyed our breakfast buffet and found our staff accommodating. We appreciate your note regarding the bed placement and will consider this for future improvements. Kind regards Your Rütli Team
Dear Leilani, Thank you for your positive feedback! We are delighted to hear that you enjoyed our breakfast buffet and found our staff accommodating. We appreciate your note regarding the bed placement and will consider this for future imp… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified review