Nothing

“Everything was perfect – location, breakfast, and cleanliness.”

Stayed in August 2025

A little warm in the summer and AC substandard as others have commented

Great central location. Good breakfast

Stayed in August 2025

The aircon was working but not strong enough.

Location was close to the station and attractions are within walking distance. The bed was comfortable and loved the note on the bed with an offer of various other pillows (for sinus or neck pain for example, if required.

Stayed in August 2025

Sheets had a little blood on them

Good location , good breakfast

Stayed in August 2025

The airconditioning did not work well.

The hotel is close to the train station and located in a great part of town. You can't hear the trains and it is a short walk to the hotel. The staff is wonderful and glad to help. The airconditioning is not the best. The staff did provide fans to help offset that. The breakfast is very good.

Stayed in August 2025

When we arrived we felt like we were coming into a backpackers hotel the carpet in the entrance was grubby - not a great first impression. The receptionist was a bit confrontational saying “ you are two but you have booked for only ONE ! On Woops I didn’t click two on the app my mistake - then said -30 euros more - ok watch out for that one ! The room was pretty good but the radiator in the bathroom had a lot of dust on it - god knows how a cleaner could have missed that it was very obvious - annoyingly the bath/ shower was very slow to drain .

Good location our room was big - but probably due to it being a corner room - ac worked well - something to watch in Europe as a lot of hotels don’t have ac - it was 33 degrees outside - breakfast generic hotel style

Stayed in August 2025

I loved the breakfast. The cappuccino was wonderful! The best I had on my trip.

Stayed in August 2025

The bath area had little storage or a towel rack near the sink. Also had little lighting.

The Sorell is located very close to the main train station and to the historic part of the city. Absolutely perfect for our first time in Zurich, The room is clean - loved that it had no carpet. The staff is very friendly and helpful. The breakfast had lots of options.

Stayed in August 2025

Bed was positioned in a corner so access was possible but awkward.

Close to the train station. Good breakfast buffet and accommodating staff. Elevator and air conditioning were pluses.

Stayed in August 2025

Chois of the brecvest have to be better

It was our 3 th stay in the property, the staff and location is perfect

Stayed in July 2025

Insufficient socket points. Google map showed a longer route to reach the hotel that made it more difficult to navigate with luggages. Friendly staff shared with us on the easier route to take and it was more manageable when we checked out with our luggages to get to the train station.

Location was great! Clean and comfortable room. Several eateries around the location. Good breakfast. Friendly staff and they were able to accommodate my request for a later checkout. Truly appreciated that we were able to rest longer in the room before we checked out to take our train to the airport.

Stayed in June 2025

Mattress and pillow were uncomfortable

Clean and central for travelling

Stayed in July 2025

Bed was not the comfiest.

Front desk staff were very helpful and well informed with directions and locations of nearest post boxes etc.

Stayed in July 2025

Fantastic location, delicious breakfast and comfortable room.

Stayed in June 2025

The location was great, the room was spacious and comfortable, the staff were helpful and friendly, the breakfast was very good comprising a variety of warm and cold food and beverages, fruits, nuts, cheese etc. served by a lovely friendly lady, and requests were duly responded to.

Stayed in June 2025

The receptionist (lady) was high on attitude. Not helpful.

Central Location and the property was neat

Stayed in June 2025

Limited breakfast

Location

Stayed in June 2025

Room small size.

Location, Breakfast, Services.

Stayed in May 2025

breakfast busy / staff unfriendly

good location / quite room

Stayed in May 2025

The mattress is too soft for my liking. Breakfast could have more staff serving.

Amazing location, lovely staff, they are very kind and helpful. I would highly recommend it.

Stayed in May 2025

There was no instruction on how to call reception or front desk in the room! I had to walk down to ask them how to call them lol, turned out I had to call 803. No biggie though. The lady brought me my pillows upon request

The location was superb! There were many restaurants nearby and the old town is just a short walk away. Staff were helpful. Breakfast spread and staff were good too. Rooms were clean.

Stayed in May 2025

My room had a foul smell coming from the shower

Very central location, good breakfast, very friendly and helpful staff.

Stayed in May 2025

Only 1 power socket at the table. Would be good if more power sockets are available.

The hotel is very conveniently located. Just 10min walk from Zurich HB. Lots of food within 10-20mins walking time.

Stayed in May 2025

A bit noisy with windows open-but they did have air con. Room was quite small.

Location, great beds and pillows

Stayed in May 2025