Reviews of Renaissance Zurich Tower Hotel 5 stars
Turbinenstrasse 20, Escher Wyss, 8005 Zürich, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI booked through Booking.com and paid online. When I arrived at the hotel renaissance in zurich I was met by the reception manager, his name is ( JALIOW ). He was very provocative, his voice was loud and his manner was harsh. He asked me to pay 200 Swiss francs on account by visa card, even though my entire stay was only for two nights. I told him that I paid for the stay through Booking.com and they did not tell me about any other payments. Then he assumed that I do not have a visa card. Is it a crime that I do not have a visa card? I asked him to pay in cash! But he refused and said in a loud voice, “I will not let you stay in the hotel unless you pay the 200 francs deposit!” Should I blame Booking.com for not informing me of this decision? or I blame the hotel management for giving the position of reception manager to someone who has no experience in dealing with guests in five-star hotels! We choose five-star hotels so that we do not see rude, harsh treatment or loud voices towards anyone! My impression of this hotel was very bad because of this manager at the reception, and I hope that they will appoint a manager who has experience in dealing with people humanely.
I booked through Booking.com and paid online. When I arrived at the hotel renaissance in zurich I was met by the reception manager, his name is ( JALIOW ). He was very provocative, his voice was loud and his manner was harsh. He asked me to pay 200 Swiss francs on account by visa card, even though my entire stay was only for two nights. I told him that I paid for the stay through Booking.com and they did not tell me about any other payments. Then he assumed that I do not have a visa card. Is it a crime that I do not have a visa card? I asked him to pay in cash! But he refused and said in a loud voice, “I will not let you stay in the hotel unless you pay the 200 francs deposit!” Should I blame Booking.com for not informing me of this decision? or I blame the hotel management for giving the position of reception manager to someone who has no experience in dealing with guests in five-star hotels! We choose five-star hotels so that we do not see rude, harsh treatment or loud voices towards anyone! My impression of this hotel was very bad because of this manager at the reception, and I hope that they will appoint a manager who has experience in dealing with people humanely.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe have stayed in this hotel twice before and it never disappoints. The rooms are clean and comfortable and everything is well maintained. The place is quiet even during busy times. The breakfast is gorgeous, the view (from 12th floor) breathtaking. WiFi was fast and efficient.
The hotel reserves a large safety deposit during check in. There is nothing wrong with that, but I would have liked to know, so that I could have transferred the extra amount to my credit card (used for travel only and connected to airmiles bonus account). In the end no problem but it would have been nice to know.
Dear Else, Thank you very much for choosing to stay with us again at the Renaissance Zurich Tower Hotel and for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay and that you appreciated the clean and comfortable rooms, the quiet atmosphere, our beautiful breakfast and the breathtaking view from the 12th floor. It is also great to know that the WiFi met your expectations. We are grateful for your comment regarding the deposit during check in. Your feedback is very valuable and will help us improve the clarity of our communication so that our guests feel fully informed and comfortable from the start. It is always a pleasure to welcome you back and we are truly honored by your continued trust in us. We look forward to hosting you again soon and creating another memorable experience. Best regards Mark V. / Manager
Dear Else, Thank you very much for choosing to stay with us again at the Renaissance Zurich Tower Hotel and for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay and that you appreciated the clean and comf… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewRoom quiet and well equipped
Lifts take a very long time to arrive most of the time Coffee machine in the room did not work
Dear Matthew, Thank you very much for staying with us at the Renaissance Zurich Tower Hotel and for taking the time to share your review. We are pleased to hear that you enjoyed the quiet and well equipped room. At the same time we regret to learn about the inconvenience you experienced with the lifts and the coffee machine in your room. Your feedback is very valuable to us and we will review these points with our team to ensure improvements are made. We truly appreciate your comments and hope to welcome you back again for an even smoother stay. Best regards, Mark V. / Manager
Dear Matthew, Thank you very much for staying with us at the Renaissance Zurich Tower Hotel and for taking the time to share your review. We are pleased to hear that you enjoyed the quiet and well equipped room. At the same time we regret t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat property and location
Location
Dear Hamad, Thank you very much for staying with us at the Renaissance Zurich Tower Hotel and for sharing your review. We are delighted that you enjoyed our great property and location. We regret to hear that you experienced slow service and that room service was not available past midnight. Your feedback is important to us and we will review these points with our team to see where we can improve. We truly appreciate your comments and hope to welcome you back again for an even better experience. Best regards, Mark V. / Manager
Dear Hamad, Thank you very much for staying with us at the Renaissance Zurich Tower Hotel and for sharing your review. We are delighted that you enjoyed our great property and location. We regret to hear that you experienced slow service an… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location was amazing
The cleanliness
Dear Latifa Thank you for staying with us at the Renaissance Zurich Tower Hotel and for sharing your wonderful review. We are delighted to hear that you enjoyed our service, especially from Iosif, and that he made your stay memorable. It is also great to know that you appreciated our location and the cleanliness of our hotel. We look forward to welcoming you back for another excellent experience. Best regards Mark V. / Manager
Dear Latifa Thank you for staying with us at the Renaissance Zurich Tower Hotel and for sharing your wonderful review. We are delighted to hear that you enjoyed our service, especially from Iosif, and that he made your stay memorable. It is… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing
Every thing was poor
Dear valued guest Thank you for staying with us at the Renaissance Zurich Tower Hotel and for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and that you encountered issues with cleanliness and service. Your comments are very concerning to us and will be shared with our housekeeping and management teams to address them immediately. We value your input as it helps us to improve and we hope you might give us another opportunity in the future to provide you with the high standard of service and comfort we are known for. Best regards Mark V. / Manager
Dear valued guest Thank you for staying with us at the Renaissance Zurich Tower Hotel and for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and that you encountered issues with cleanl… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe hotel and rooms are very clean and well-maintained. All the staff are excellent. They took great care of us and provided all the information we needed. We arrived at the hotel well before the actual check-in time, but they arranged a room for us very quickly. Thank you so much, and we truly appreciate all your help.
Dear Purushothaman Thank you very much for your visit and the positive feedback. Great to read that you had such a lovely time staying with us. We are looking forward to welcome you the next time. Best regards Mark V. / Manager
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat night manager, he provided a fantastic check in service! Amazing beds, extremely comfortable! Spacious room and fantastic location.
Dear Christina, Thank you very much for your wonderful 10 out of 10 rating and for sharing your kind feedback! We’re thrilled to hear that you had a great check-in experience with our night manager and that you enjoyed the comfort of our beds, the spacious room, and our convenient location. Your kind words mean a lot to our team. We truly appreciate you choosing the Renaissance Zurich Tower Hotel and hope to welcome you back again soon for another memorable stay! Best regards, Mark V. / Manager
Dear Christina, Thank you very much for your wonderful 10 out of 10 rating and for sharing your kind feedback! We’re thrilled to hear that you had a great check-in experience with our night manager and that you enjoyed the comfort of our be… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe room size was good.
Small attention to detail. We were a family of 5 but the room was only set up for 2. Breakfast was expensive but poor. We had to ask for extra towels, linen, pillows. Remote for tv didn’t work. WiFi came and went. Just small things but that are expected in a certain level of hotel.
Dear Daniel Thank you for staying with us at the Renaissance Zurich Tower Hotel and for taking the time to share your feedback. We appreciate your kind note on the room size but are sorry to hear that your experience did not meet expectations. We truly regret the inconvenience you faced regarding the room setup, breakfast quality, and the in-room amenities. These are indeed details that should be in place, especially for a family traveling together, and we apologize for the shortcomings. Your comments are very valuable to us and will be shared with the relevant teams to ensure we improve where needed. It is our hope that we may have the opportunity to welcome you again and provide a much more seamless and enjoyable experience. Best regards Mark V. / Manager
Dear Daniel Thank you for staying with us at the Renaissance Zurich Tower Hotel and for taking the time to share your feedback. We appreciate your kind note on the room size but are sorry to hear that your experience did not meet expectatio… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice clean quiet room
Location is a bit industrial
Dear Michail Thank you very much for your visit and the positive rating and feedback. We are looking forward to welcome you the next time. Best regards Mark V. / Manager
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewHelpful staff, close to train station
Dear Anurag Thank you very much for choosing the Renaissance Zurich Tower Hotel and for the positive review! Great to see that you enjoyed our helpful staff as well as our good location near the train station. We are looking forward to welcome you the next time. Best regards Mark V. / Manager
Dear Anurag Thank you very much for choosing the Renaissance Zurich Tower Hotel and for the positive review! Great to see that you enjoyed our helpful staff as well as our good location near the train station. We are looking forward to welc… Show more