Reviews of ibis Luzern Kriens 3 stars
Industriestrasse 13, Kriens, 6010 Luzern, Switzerland
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThey don’t have good breakfast.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNothing, very fissppointing choce compared to pictures.
The sound proofing is absent, air conditioning is absent and this is for 300 euro a night! I woke up from screams next door and from a phone buzzing behind the wall. Absolute horror and waste of money
Dear Maria, Thank you for sharing your experience. We regret that the accommodations did not meet your expectations regarding soundproofing and air conditioning. Your feedback is invaluable, and we will certainly consider it for future improvements. M. Özer - Front Office ibis Luzern-Kriens
Dear Maria, Thank you for sharing your experience. We regret that the accommodations did not meet your expectations regarding soundproofing and air conditioning. Your feedback is invaluable, and we will certainly consider it for future imp… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewUpon check-in, we were given a ticket for free travel on public transport and discounts on museum visits
the view from the window was of vegetable gardens and roofs of houses, the road and the gym. there were always people in the gym and we had to close the curtains. the room was very dusty. the bottle of water in the room was open and covered in a layer of dust, we didn't drink it. very far from everything! far from the mountain trails, far from the sights.
Dear Dmitrii, Thank you for your feedback. We're pleased you made use of the complimentary public transport ticket and discounts for local attractions. Our location in Kriens is clearly communicated in all booking platforms and is ideal for guests who appreciate a quieter setting with easy access to Lucerne via public transport. We're sorry to hear about the cleanliness issues and will address this with our housekeeping team. Your comments are valuable to us as we continuously work to improve our services. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Dear Dmitrii, Thank you for your feedback. We're pleased you made use of the complimentary public transport ticket and discounts for local attractions. Our location in Kriens is clearly communicated in all booking platforms and is ideal fo… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is not the best, in an industrial/commercial centre, but we chose here to avoid riding into Lucerne. Train connection easy & quick. Decent breakfast, beds very comfortable.
Location - nothing else around. Parking costs extra.
Dear Stephen, Thank you for your feedback. We appreciate your acknowledgment of our convenient transport links and comfortable accommodations. We hope to welcome you back for another pleasant stay in the future. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Dear Stephen, Thank you for your feedback. We appreciate your acknowledgment of our convenient transport links and comfortable accommodations. We hope to welcome you back for another pleasant stay in the future. Kind regards, M. Özer - Fr… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location boasts a serene and tranquil ambiance, perfect for those seeking a peaceful environment. It is also highly accessible, whether you prefer to travel by car or by train, making it convenient for all visitors.
The cost of rooms is quite high.
Dear Sandeep, Thank you for your feedback regarding our location and accessibility. We appreciate your comments on the room rates and will take them into consideration as we strive to provide value to our guests. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Dear Sandeep, Thank you for your feedback regarding our location and accessibility. We appreciate your comments on the room rates and will take them into consideration as we strive to provide value to our guests. Kind regards, M. Özer - F… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewnothing
bed was too uncomfortable and it was not value for money over expensive
Dear Muhammad, Thank you for your feedback. We're sorry to hear about your experience and take your comments seriously. We’re constantly working to improve and hope to welcome you again for a more pleasant stay. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Dear Muhammad, Thank you for your feedback. We're sorry to hear about your experience and take your comments seriously. We’re constantly working to improve and hope to welcome you again for a more pleasant stay. Kind regards, M. Özer - Fr… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood basic facilities and nice view to the mountains
Bed not very comfortable
Dear Chaitanya, Thank you for your review. We're glad you enjoyed the view and our facilities. We appreciate your feedback regarding the bed and will take it into account as we continue to improve guest comfort. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Dear Chaitanya, Thank you for your review. We're glad you enjoyed the view and our facilities. We appreciate your feedback regarding the bed and will take it into account as we continue to improve guest comfort. Kind regards, M. Özer - F… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified review4 mins from central station on the train with free city travel pass
Like everything in lucerne it's dear for what you get but still reasonable when compared to other hotels in the city
Dear David, Thank you for your feedback. We appreciate your comments regarding our location and pricing. It is our aim to provide value to our guests in beautiful Lucerne. Kind regards, M. Özer - Front Office ibis Luzern-Kriens
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast was not worth the money.
Dear Faisal, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and will carefully consider your thoughts on our breakfast offerings. If you would like to share more details, you are welcome to contact us directly. Your feedback gives us the opportunity to improve our service. We hope to welcome you again to our hotel. Best regards, S. Samil Benli - General Manager ibis Luzern-Kriens
Dear Faisal, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and will carefully consider your thoughts on our breakfast offerings. If you would like to share more details, you… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything was good, comfy and clean. However, shower turned from too
Dear Ben, Thank you for choosing ibis Luzern Kriens and for sharing your feedback. We’re happy to hear that you found everything comfy and clean that’s exactly what we aim for. We’re sorry to learn about the issue with the shower temperature. Your comment is much appreciated, and we’ll make sure our team looks into it to ensure a more consistent experience for our guests. We hope to welcome you again soon. Best regards, M. Özer - Front Office ibis Kriens Luzern
Dear Ben, Thank you for choosing ibis Luzern Kriens and for sharing your feedback. We’re happy to hear that you found everything comfy and clean that’s exactly what we aim for. We’re sorry to learn about the issue with the shower temperat… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review