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Reviews of Los Lorentes Hotel Bern City

Murtenstrasse 147, Mattenhof-Weissenbühl, 3008 Bern, Switzerland

#20 of 44 hotels in Bern

Guests' Choice

Review score

Based on 916 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    7.8

  • Facilities

    8.8

  • Staff

    8.4

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    Reasonable price but don’t expect too much.
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    It is not that convenient for self drive. The carpark is far.

    There is a supermarket outside the hotel. The local bus is free for the guest.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 2 nights
    • Submitted via mobile

    Location is somewhat inconvenient. Close to a bus stop, but in industrial area, so not very fitting for people vacationing. Pillows were definitely uncomfortable.

    Room was nice and spacious, with all necessary amenities. Easy check in and checkout, without personnel.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Mitigate for building noise
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 3 nights
    • Submitted via mobile

    Location. Building pit next to the hotel. From 7:00 drilling started.

    Kitchen.

    Stayed in July 2025

  • Reviewed: 22 August 2025

    7.0
    Good value place
    • Business trip
    • Couple
    • Superior Twin Room with Kitchenette
    • Stayed 5 nights
    • Submitted via mobile

    No A/C. Impossible to sleep in hot weather- rooms on the south side reach temperature of 23C and higher. Fans provided upon request but sadly not powerful enough to cool the rooms

    Staff is excellent- very friendly and helpful

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Would recommend if you don’t mind taking bus for 15mins
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    A bit far from town centre. Self-Check in without on site staff could be tricky for those not digitally savvy eg older people. Next to construction site and gets noisy in the morning. Air conditioning didn’t work and have mosquitoes when opened window. Some instructions on how to operate electric window blind would be helpful.

    Spacious, clean and have a lot of facilities in and outside of room including useful conference/work space. Good WiFi and TV. Bed comfortable. Near supermarket and bus stop.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Great for 1 night.
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning wasn’t working, and it was too noisy to have the windows open.

    Room was lovely, very clean with a very comfortable bed.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Floor could be cleaner

    Close to bus station and hotel provides free public transportation tickets throughout our stay.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 3 nights

    The location is well serviced by the local bus services. Couldn't find any decent restaurants nearby and had to travel into Bern city to find a meal.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    Modern clean hotel with good bus connection to city centre
    • Leisure trip
    • People with friends
    • Superior Twin Room with Kitchenette
    • Stayed 2 nights
    • Submitted via mobile

    Nothing it was all good

    Property was very modern clean and well maintained

    Stayed in July 2025

  • Reviewed: 10 August 2025

    9.0
    Very practical and business traveler friendly. Great value for money
    • Business trip
    • Solo traveller
    • Deluxe Junior Suite with Kitchenette
    • Stayed 13 nights
    • Submitted via mobile

    The construction site next door. It got pretty noisy

    It was a home away from home. Conveniently near good bus transport network and an Aldi.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Just perfect
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 2 nights
    • Submitted via mobile

    There are high fines if the fire alarm is set off by accident. So be aware when you are cooking. Luckily it did not happen during oud stay.

    It was very clean, the bed was good. It is perfect that you get an ov card to travel to the city. You get there by ten minutes. The kitchen has decent equipment. The bathroom is nice. We also used the washing machine and they were perfectly clean. Because of the heat we also went to the nearby public (free!) swimming pool. It was a really short walk, you could see los lorentes from there. Just overall great!

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Solo traveller
    • Courtyard Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    It was far from the town

    Everything was good.

    Stayed in July 2025

  • Reviewed: 6 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 2 nights
    • Submitted via mobile

    The location and the fact there was no parking option on the grounds that the hotel parking was full.

    Spacious, very clean and comfortable room.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    New hotel, looks modern, good quality facilities, but noisy and difficult check in after 20h
    • Business trip
    • Group
    • Courtyard Queen Room with Kitchenette
    • Stayed 1 night

    Noise: Noisy appliances in kitchenette, flushing elsewhere in the building could be heard loudly in bathroom. No staff for check in after 20h, instead irritating self-check-in. Expensive parking, if you can even get it- did not find a way to get into the garage arriving after 20h. Not so great neighborhood. Numbers of keypad for getting in unintelligible.

    New hotel, looks modern, good quality facilities

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Connecting Superior Double Rooms with Kitchenette
    • Stayed 2 nights
    • Submitted via mobile

    Since there was no AC, had to open the windows to keep the room cool which wasn’t an issue. The issue was someone either below us or next us was smoking marijuana and the smell came into our room.

    Decent location, clean and comfortable.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning not working. Room was very warm.

    Neat clean room

    Stayed in July 2025

  • Reviewed: 31 July 2025

    8.0
    Great place to stay! Highly recommend!
    • Leisure trip
    • People with friends
    • Superior Twin Room with Kitchenette
    • Stayed 4 nights
    • Submitted via mobile

    Housekeeping had different standards and didn’t really clean the room, just reorgansing the items, like there were days where two bath towels was replaced but there were days where only one bath towel was replaced.

    The staff allowed us to leave our bags in their office and collect them when we check in to our room. The staff replied to our request for a fan as the room was not air conditioned and it was really hot, and sent a bladeless fan which was great.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Courtyard Junior Suite with Kitchenette and Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Service can be improved. Should have more efficient support after working hours. Not every tourist has local number to make phone calls to seek for help from hotel. You need to have aircond operated during summer. Or else the room is warm and stuffy.

    The room is big with a balcony. It was a cosy stay with less noise. Though there was barely air-conditioning in the room, but I still able to open windows to have some fresh air.

    Stayed in June 2025

  • Reviewed: 26 July 2025

    7.0
    Ok for one night.
    • Leisure trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Location - nowhere to eat nearby. Check in process was a pain!

    Good size room, nice and clean. Nice reception area. Kitchenette you can use if needed. You get free bus travel as a guest using an app they tell you to download. WiFi was good. Bus travel into city was very easy.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 1 night

    self check-in was a problem, it has been spent too much titme, the hotel was good and new.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    7.0
    Disappointed.
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    The staff is unfriendly and seemed irritated when asked a question. Check-in is by a kiosk. It doesn’t allow to check it 2 rooms at 1 time. Need to check-in separately for each room. We were a family with minors and our rooms were on different floors, even though it was requested due to having minors. The staff said, that we were checking in late. It was no later than 6pm. If they are unable to secure 2 rooms adjacent, then what is the point of having a section when booking for requests. After, I told the staff that we are a family with minor and left the office, she was gossiping with her colleagues. Little did she know, I speak multiple languages. The check in at the kiosk is awful. Why have 3 staffs members in an office if they can’t check you in. The rooms are extremely stuffy, poor circulation. No air conditioning.

    New.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    9.0
    Great hotel. Very smart. Super room. Staff excellent. No air conditioning but staff provided a fan.
    • Leisure trip
    • Couple
    • Deluxe Junior Suite with Kitchenette
    • Stayed 1 night

    No air conditioning. View onto building.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Feel like you are a bit in the middle of no where.

    It was on bus route to city center or train station. Also a nice 10min walk to lovely restaurant Jager. Recommend it

    Stayed in May 2025

  • Reviewed: 14 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    The self check-in didn't work no matter what we tried. Staff helped us out, and after much deliberation it turned out that we had to enter space after my surname in the system (which didn't make much sense to me). It worked out, but would have been a problem if we'd been there after the staff had left (after 8 p.m.). Parking is not available unless you book it in advance so we had to park at a public lot a few minutes walk away. There is currently a construction zone right next to the hotel (which they probably can't do much about). Work started around 6 a.m. with very loud banging and the like.

    Good hotel in terms of our needs and expectations at the time - good value for money near Bern. Clean, modern and the staff was helpful to us when we had trouble with the self check-in.

    Stayed in July 2025

Showing 1 – 25

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