The taps in the bathroom are in need of repair.

Our room was spacious and comfortable with everything we needed for a one-night stay. The breakfast was plentiful with a good selection. The scrambled eggs were excellent.

Stayed in August 2025

It’s just so sad that the restaurant and bar is not there -

Stayed in May 2025

It's a shame that the hotel's restaurant is closed apart from breakfast time.

Amazing location! Lovely large comfortable bed - bedroom with twin sinks, shower and a separate bath. The hotel staff were really friendly and we also made use of the spa facilities including massages which were fabulous. Both indoor and outdoor pools are very warm due to the thermal waters in Leukerbad. Lots of restaurants nearby and as ever, in Switzerland, the village is pristine.

Stayed in June 2025

Nothing

Own hot springs

Stayed in March 2025

There was a very nice restaurant but it was opened only for breakfast, the hotel bar was equally closed. Only one person was taking care of everything during breakfast, the person was very fast and efficient but the amount of work was over his head. We found later that the same person was also cleaning rooms on our floor. The hotel rooms and thermal pool need to be renovated or at least refreshed, things are getting shabby. We had to ask for a soap for the bathtub (there was soap in the shower but was fixed on the wall) and for toiletries, we found only a small rest of body milk after the previous visitor. We found this inappropriate in a hotel of this level.

The hotel location is excellent, however, it was difficult to find the way how to reach it by car using GPS. Hotel is offering a free parking place in a closed garage. The room was full of light and there was enough space to have a comfortable stay.

Stayed in March 2025

Bed is too soft, breakfast options rather mediocre

Thermal pool, indoor pool, sauna, spacious room & bathroom

Stayed in February 2025

strong smell in lobby

Stayed in January 2025

No restaurant so no lunch or dinner served 😕

Spa, cleanliness, quiet

Stayed in January 2025

The area around the outdoor pool looked as though it needed a bit of renovation.

Obviously the location is stunning. Our room had a great view and was very spacious and comfortable. The restaurant was fantastic, for both breakfast and dinner. We enjoyed making full use of the spa facilities too.

Stayed in November 2024

choice for breakfast and dinner, for a 5* hotel should be in a better state....bed linnen not changed in 5 days...?

Service and fascilities, Bar ambiance, staff

Stayed in October 2024

Location is great. Awesome view! Staff is very helpful and kind. Breakfast is delicious and the danishes in the morning are awesome!!! Spa area is calming and very enjoyable. Room was spacious, clean, and beds were comfortable.

Stayed in August 2024

One of the staff at the reception was little helpful or friendly, and even appeared to be negotiating and arguing on the phone while in the public area in front of guests. We did not have electricity in half of our room for two nights (our of 4 nights) resulting in dark room and the mini-bar going warm damaging medecine that we stored in it. No offer to compensate or give any reduction in price, which was disappointing. Place needs an upgrade/refurbishment to truly be a 5*.

Most of the staff, particularly the restaurant staff were helpful and friendly. The guys at the bar (Tommy and Luca) were super friendly and charming with my daughter and myself. Breakfast was tasty.

Stayed in July 2024

The steam room should be hotter. The ash trays in the pool area should be removed. The hotel should be made smoke free, especially since the theme is wellness and that there are children present. The hotel could use a little refreshing/renovation to provide a more serene/refined feel, considering it's a pricey 5-star hotel. The breakfast is simple, and could be improved on, but this is just "nice-to-have". Nevertheless, I would certainly return.

First of all, I liked the friendly, helpful staff. Secondly, the views on the south side of the hotel are stunning. The hot thermal pool and sauna are a treat. The massage therapists were excellent and highly recommended, albeit perhaps a bit overly expensive.

Stayed in May 2024

Construction outside

Location & Breakfast

Stayed in April 2024

Nothing to dislike..!

Great, friendly staff & service. Lovely breakfast.

Stayed in March 2024

Few options for small foods and snacks at the hotel. Mini bar could have more options for snacks.

Nice combination thermal bath, skiing and relax. The hotel and staff is wonderful.

Stayed in March 2024

Pillows were too soft - that was the inly thing that wasn’t perfect!

Food and bar and pools were incredible!

Stayed in January 2024

dinner at the restaurant far too expensive for the quality

breakfast was excellent, facilities and staff at the spa were great

Stayed in September 2023

It really needs renovation soon. I think keeping it vintage is great but wear and tear items should be replaced.

The staff is excellent and the location of the hotel. The sauna and spa facilities overlooking a great view is nice.

Stayed in August 2023

We had bad experience throughout dinner at the hotel: --no one greeting us upon arrival at the restaurant, services simply passing by us but ignored. we have to catch them and ask for seat although reservation was done ahead. --We ordered lamb was overcooked and too hard, after complain, it was changed but too raw and even cold inside. We hesitate to ask for changing again, and my friend eat it. Next morning of course he had stomachache and diarrhea, no sure the reason, he told us leave it and give up complain to the hotel. --Again during dinner, most time we were ignored, it is us to keep asking if we can order wine or coffee or tea after dessert, surely the service does not match 5 star hotel standard and it’s price.

Hotel has good location, good room size. Welcome fruit and sweet at the room upon arrival.

Stayed in January 2023

The pool out side close at 8:00 pm in winter, which is a bit too early from my point of view. Hotel offers shuttle car to the bus station which is nice, however, only start from 9:00 am. Nevertheless: Only takes 3-10 mins to walk depends snowing or not ( even with luggage)

The hotel has a quite long history. it brings you a feeling of “old”, but everything is maintained in a good and clean way. therefore you feel really relax and happy there. The pool outside is not so big but more than enough. You won’t feel crowded ( I tried 3 times at very different time). actually most of the time you meet 0-4 other guests there. the Sauna is right next to the outside pool. No special rules there, you use the facility in a way as you feel comfortable (feels at home). Everyone from the hotel is super nice ( staffs and other guests ) Breakfast is also good enough, but not premium yet.

Stayed in January 2023

Interior of the hotel feels a bit old

Swimming pool Breakfast

Stayed in October 2022

A bit more liveliness in the bar area would be nice, facilities need a refresh soon.

Nice facilities, superb pools with thermal water, superb location in Leukerbad, friendly and helpful staff

Stayed in September 2022

I was very disappointed that it has become a Residence and that the restaurant and Room service options no longer exist. Same for the nice bar with music and other perks that come with a four or five star hotel. They were important options especially when the weather is bad. Also while the breakfast buffet is nice , no other choices are possible as when there was a kitchen staff and menu. I see now with all these changes why it downgraded to a Residence status

Spacious rooms, very clean ,very nice towels and linens, coffee machine in rooms with bottles of water. The outside pool is very nice with strong jets of water

Stayed in May 2025