Reviews of ibis budget Bern Expo 1 stars
Guisanplatz 2 - 4, 3014 Bern, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was quiet and safe, convenient to highway and easy walk to old city
Need better pillows or at least offer guests more than one, as they were very thin
Dear Holly, Thank you for your positive feedback regarding our location and value. We appreciate your suggestion about the pillows and will take it into consideration for future improvements. Best regards, ibis budget Bern Expo
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSuper easy to get from the central station to the hotel via a bus then tram.
Isolated location. No stores selling food or drinks anywhere near that we found. Also, must say that the breakfast at the IBIS hotel in Basel was a little bit better. When we ate there were absolutely no pastries and my wife says that a family just before her “turn” grabbed several of the larger croissants and the gentleman working at the time never did replenish any of the food on the line other than to add 4 new hardboiled eggs when 4 of them were taken. It may seem to a person looking/reading this review that I’m being picky but for $14 darn it, some breakfast pastries, especially in Europe, are a must have!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was close to BERNEXPO where I needed to work.
I am very disappointed with my stay at this hotel, at first everything was okay with my stay but when I left I forgot a garment in my room, and when I contacted the staff, I was told it “could not be found”. It is truly sad and unacceptable that a guest cannot feel the peace of leaving behind an object with the expectation of finding it again. This raises serious concerns about honesty and trust in the hotel staff. Unfortunately, this experience leaves me with no trust in the hotel, and I would not recommend it.
Dear Alexandra, Thank you for your message. We understand how frustrating it can be to misplace a personal item during a hotel stay. However, after thoroughly checking the room and following our established lost-and-found procedure — which includes a detailed room inspection by our housekeeping team — we can confirm that no garment was found. We stand by the integrity of our staff and our processes, and there is no indication that anything was mishandled in this case. While we regret that this has impacted your perception of our hotel, we kindly ask for your understanding that we cannot take responsibility for items that were not found on the premises. We wish you all the best for your future travels. Kind regards, Ian Kohler Front Office Manager Ibis & Ibis Budget Bern Expo
Dear Alexandra, Thank you for your message. We understand how frustrating it can be to misplace a personal item during a hotel stay. However, after thoroughly checking the room and following our established lost-and-found procedure — whic… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewFree public transportation
Limited privacy in the room to bathroom
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was good for me as my office was just across the road. Close to public transport
The room was small and very basic, no separate bathroom, sound proof is poor, no tea/coffee facilities, no wardrobe. For 1 person it is ok, I can't imagine how crowded it becomes when 3 people are staying in this small room.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean, nice view, adequate room.
Was a bit far from the city but the trans and busses were easily accessible.
Dear Teresa, Thank you for your kind feedback regarding your stay. We are delighted to hear you enjoyed the cleanliness and views of our hotel. We appreciate your understanding of our location and are glad that public transportation was convenient for you. Best regards, ibis budget Bern Expo
Dear Teresa, Thank you for your kind feedback regarding your stay. We are delighted to hear you enjoyed the cleanliness and views of our hotel. We appreciate your understanding of our location and are glad that public transportation was co… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat for an overnight stay. Pleasantly surprised by breakfast selection and cleanliness.
Parking totally full. But no worries, there is a (pricey) parking lot across the road.
Dear Sabrina, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our breakfast selection and cleanliness. We apologize for the inconvenience regarding parking and appreciate your understanding of the nearby options. Best regards, ibis budget Bern Expo
Dear Sabrina, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our breakfast selection and cleanliness. We apologize for the inconvenience regarding parking and appreciate your under… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewThe room was okay. The “double bed” was two separate beds with a pretty decent gap in between. The toilet for the room was a stall with a door that didn’t reach the floor or ceiling. The shower opens right into the room and had low pressure.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGood price/performance ratio
Breakfast should be improved.
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel team was fantastic!!! The location was close to public transportation. Lots of sites within walking distance. The hotel was very clean.
Room size was too small for 3 adults. Not enough outlets.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewClean and very well communicated to go to town centre. Staff was great
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewLocation. Hotel clean.
No a/c in room. Very hot. Need at-least a fan in room. Very small rooms no where to sit in room to relax- other than bed.need English tv channels available. Breakfast eggs bad- bacon under cooked.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat stay on a budget, located 40m from main tram line to town, also close enough to walk aswell! Clean and good value for money room.
Very thin pillow provided to each of our three beds, went to lobby and asked for any spares and got told there were no spares in the entire hotel… just a bit hard to believe a 12 story hotel only holds the exact amount of pillows required 😂 or that every single spare was taken. Didn’t argue cause it’s just a pillow, but find it a bit unrealistic. Also, I’m from NZ, where bare feet are the normal and accepted in most casual scenarios, and when quickly popping down to the lobby barefoot in the evening to ask about the pillows above, I got asked “can you please not walk around barefoot, not appropriate” i totally get cultural differences, so could definitely be in the wrong, so apologised and appreciated the warning, but apon reflection, seemed a little specific as I clearly just popped down to ask about the pillows. Anyway rant over, only other complaint is that there is no fridge which would have been nice for storing cold foods for breakfast or drinks.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewRoom cleaning was excellent
No bathroom lock, no toiletries, no soap or shampoo
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean and nice
1. The room was hot in the night 2. We paid for 2 days parking but there was no space in the evening and hotel staff refused to refund. Finally, after some argument, she refunded the money. However, this should not happen in the first place. She was also not helpful when I requested her for guidance on where else I could park.