The second lodging receptionist that was responsible for checkout he came off as very cold. He didn't greet me with a "good morning", or say "just one moment I'll be right with you", or "how can I help you?" He really just seemed completely in bothered like he didn't want to help me or provide assistance. They had luggage storage and wanted to know exactly how long I'd be keeping my luggage there. What does it matter? I'm not moving in, I just want to go grab breakfast and I needed to make an adjustment to my itinerary because there was a cancellation, so I didn't know exactly right then how long I'd be. But really it shouldn't even matter, I'm not leaving my luggage there multiple days or something. I ended up checking out and going to a different hotel after that.

The female staff member that checked me in was absolutely delightful, polite, and receptive to the guests.

Stayed in August 2025

nice people

Stayed in July 2025

Relatively simple rooms for the price. No hot breakfast.

Great location. No significant downsides, good hotel overall.

Stayed in July 2025

Breakfast! it could have been better

The owner and the staff were very friendly!

Stayed in June 2025

No Airco Windows goes directly to the small street where was evacuation if Airco from kitchens : noisy and bad air

Facilités

Stayed in June 2025

No safe in the room. Noisy when the restaurants and bars closed late night and the street cleaning early morning but had to have a window open to cool the room.

Great location in the heart of the old town and only a few minutes walk from the train station. Good breakfast. Good sized room.

Stayed in July 2025

No A/C. The room did have a plug in fan, which was a life saver.

Location was perfect. Easy walk to the main train station. Lots of shops and restaurants.

Stayed in July 2025

I thought that I had looked for a property with AC, but must have overlooked it. It was a bit hot when we were there and the rooms were warm. The noise of the square prevented us from opening the windows. I also found that the shower floors was dangerously slippery and is something that should be addressed.

I really liked the location, though there were drawbacks to that as well. The staff was kind. There was some charm to the old building detail like the exposed heavy timbers and stones in the plaster walls.

Stayed in July 2025

There was no air conditioning, and it was 30+ degrees every day we were there. The rooms were very hot, making it hard to sleep. On arrival, we had one very small fan in the room, and that was it. When we asked about a second fan, the older gentleman working there seemed quite taken aback about the request, and quite rudely provided us with a second small fan. This was while the entire staff desk had constant air conditioning going. It just seemed like a bit of a slap in the face that the staff had air conditioning constantly going, yet none of the hotel rooms had air con, and the staff member was surprised and rude when we said the room was very hot. Opening the windows did not help, and the noises from patrons outside also made it disruptive.

Nice hotel room, in a very good location. The young male staff member was very lovely and accommodating, even allowing us to store our chocolate purchased from the Lindt chocolate factory in their fridge, so it did not melt prior to checking out.

Stayed in June 2025

Excellent location at the heart of the old city

Stayed in July 2025

The pillows were too small and too soft.

The breakfast was great with wonderful staff attending to all our needs. The location was perfect. We had the best time at your hotel and Zurich.

Stayed in June 2025

Great location, short walk from HQ train station and right in the heart of many local restaurants.

Stayed in June 2025

All good

Only there a few hours but staff I met at reception were extremely helpful

Stayed in June 2025

Nil

Great location & quite comfortable.

Stayed in June 2025

I thought breakfast was included in the stay but it was $18 a day per person, which I didn't expect.

The local is great and the staff is very friendly.

Stayed in June 2025

Location was perfect. The room was quiet and comfortable.

Stayed in May 2025

Small ant problem in our room.

Hotel Hirschen is perfectly located. Near shops and restaurants, walkable to the river and all of the sites that Zurich has to offer. The owner/front desk staff was very friendly and generous with suggestions for places to eat, get coffee, etc. The room was an adequate size and the bed was very comfortable. On the floor we were on (3 or 4), there was a small patio we could access.

Stayed in April 2025

Be aware that not all the rooms have the marvellous aspect , and that the lack of air conditioning could possibly be a problem at some times

We loved our stay The position was wonderful. In the heart of the old town - on a lively and attractive square , surrounded by nice places to eat , in easy walking distance to the station and the main sights of Zurich We had a small attic room which was well organised to use the space efficiently , and was very comfortable The window looked out over the square , which provided endless entertainment Breakfast was excellent Staff were helpful -and we especially valued being able to pay extra to stay on before our evening flight

Stayed in June 2025

none

Fridge in room tea and coffee making facilities. excellent location

Stayed in June 2025

The hotel doesn’t have air conditioning but we knew that before booking so no problem. Access is via stairs until you get up to reception and then there is a lift to floors 3 through 9.

Hotel Hirschen overlooks Hirschen Platz a tiny characterful square in the Old Town. Our room 804 had 2 windows which gave us good ventilation and a dual aspect over the square. We felt like we were experiencing “Room with a View” as we were overlooked the comings and goings. Location is excellent: walkable to train station and key sights.

Stayed in June 2025

Location, breakfast and facilities

Stayed in May 2025

My check in experience was uncomfortable. The elderly gentlemen at the front desk seemed genuinely bothered by me. He was condescending and rather rude. When I asked if they had a drink of water, having schlepped all of my luggage from the train station, he completely ignored my question, proceeded to look for the missing key to my room. When he returned he said curtly, you are all set you can get water from the faucet in the room. This is a service industry! To make a guest checking in feel like an intruder is unacceptable. By the way, I am not a picky person and try to be most cordial and undemanding at all times, I don't expect a lot except common courtesy and a kind welcome when I check in to an establishment.

Location was good for both Alt stadt touring and getting to the main trainstation. The breakfast was superb and when you consider the cost of food in Zurich, it was a deal, I would include a room with breakfast.

Stayed in May 2025

The walking distance from train station to the hotel and noisy.

Friendliness of the staffs.

Stayed in April 2025

Be careful with the hot water side of the shower knob. It is too hot, my arm almost got scalded when I reached for the handheld showerhead. They should have an anti-scald device somewhere in the valve or something. My husband informed the front desk about this after it happened.

Location

Stayed in April 2025