Reviews of Hotel Heiden - Wellness am Bodensee 4 stars
Seeallee 8, 9410 Heiden, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe loved everything about this hotel - comfortable rooms, beautiful spa area, stunning view, delicious breakfast and staff's warm, attentive service.
The rooms could use some updating, though they remain comfortable enough.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDesign. Wellness. View.
Very warm. No opportunity to open windows in restaurant. And no cooling in room.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed three relaxing days at the hotel over Swiss National Day. The location is superb, the views of Bodensee are amazing! It’s also close to Appenzell and hiking trails at Säntis. The hotel is modern, the rooms are spacious, beds are comfortable. Breakfast was delicious, with local high-quality products and regional specialties. Another highlight is a large spa area with an infinity pool facing the lake. It was never crowded, just a few people at a time, which made the time spent there very relaxing. The hotel personnel was very attentive and friendly. Altogether, we really enjoyed our stay and we‘ll likely come back.
Dear Inessa, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay with us over the Swiss National Day and appreciated our excellent location with its fantastic view of Lake Constance, as well as the proximity to Appenzell and the hiking trails on Mount Säntis. We are pleased that you enjoyed our modern property, the spacious and comfortable rooms, the delicious breakfast with local products, and the generous spa area with the infinity pool. Your kind words about our attentive and friendly team mean a lot to us. We would be very happy to welcome you back soon – perhaps for your next visit to the region. Kind regards, Beatrice Forster, General Manager
Dear Inessa, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay with us over the Swiss National Day and appreciated our excellent location with its fantastic view of Lake Constance, as well as the p… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe hotel and its surroundings are charming and peaceful — perfect for a short wellness break. The breakfast was outstanding: generous, delicious, and made with very fresh ingredients. We also loved that there was free tea and fresh fruit available throughout the day — such a thoughtful touch that really added to the experience. The staff was another highlight: incredibly friendly, attentive, and always ready to help. Their warm hospitality made us feel very welcome. The rooms were clean, bright, and comfortable, and the spa area was calm and relaxing — just what you need to unwind.
1. No fridge in the room – There’s no minibar or fridge, which becomes an issue especially in Heiden, where dining options are limited. On Sundays, when everything is closed, it would be useful to store a few groceries or drinks — but without a fridge, that’s not possible. 2. Unclear spa routine and limited replacements – You receive a bag with spa supplies (bathrobe, towel, slippers), but they are not refreshed the next day unless you specifically ask. After swimming or using the sauna, your items are damp or even soaked, and they don’t dry properly overnight in the room. It would be more comfortable and hygienic to offer fresh items daily without needing to ask. 3. No fresh towels in the spa area – This was the biggest downside. After using the steam room or sauna, towels are often soaked — especially in the textile-free zones. Unfortunately, there are no fresh towels available in the spa itself, and it feels like guests are expected to use only what was initially given. While the staff will provide more if you ask, there should be a self-service point with clean towels at all times. It’s standard in most wellness hotels and would make a big difference.
Dear Neda, Thank you for your positive feedback on our hotel, the breakfast, the little touches, and our friendly team. Regarding the fridge, we would like to mention that we are happy to provide one upon request at any time. Our housekeeping normally places fresh towels in the spa bag every day – we are sorry that this was accidentally missed during your stay. In the spa area, we intentionally provide fresh towels only upon request in order to conserve resources. We sincerely appreciate your constructive suggestions and would be delighted to welcome you back soon – hopefully with even more small touches to make your stay truly perfect. Kind regards, Beatrice Forster, General Manager
Dear Neda, Thank you for your positive feedback on our hotel, the breakfast, the little touches, and our friendly team. Regarding the fridge, we would like to mention that we are happy to provide one upon request at any time. Our housekeepi… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewLooking over the lake Great But not possible to have Breakfast out side . Room Clean . Breakfast was enough but not that you would say wow. Reception Very Friendly and Helpfull . Free Car Park
Only a personal point Had an Evening meal . Which was ok . I would prefer not to eat there again .
Dear Amanda, Thank you for your feedback. We are pleased to hear that you enjoyed your clean room and the friendly welcome. Regarding breakfast, we would like to mention that, in good weather, our guests are welcome to enjoy it on our sunny south-facing terrace. We appreciate your comments on breakfast and dinner, which help us to further improve our offerings. Kind regards, Beatrice Forster, General Manager
Dear Amanda, Thank you for your feedback. We are pleased to hear that you enjoyed your clean room and the friendly welcome. Regarding breakfast, we would like to mention that, in good weather, our guests are welcome to enjoy it on our sunny… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewStunning view of lake, nice wellness area and architecture style of hotel interior and good hotel restaurant.
I prefer more vegetables on the breakfast.
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified review- Wellness area with nice saunas and clean pool which is long enough for real swimming exercise - Very dog-friendly (dog allowed in restaurant; park right in front of hotel for quick/urgent walks; nice hiking trails accesible from hotel for longer walks) - we booked a bigger room and felt very comfy in it with a comfy bed and 2 tv’s - you can order eggs in different variations for breakfast: all of them were very good - very clean rooms and wellness area - very good thai restaurant in 100m walking distance (“thai ambiente”)
breakfast - buffet-plates were refilled too slowly, so that most of the time you went back to your table without whatever you originally wanted to pick up in the first place - very limited selection and variation (especially in the non-vegan area) - coffee machine was often on pause leading to queuing - if you are a fan of muesli breakfast there isn’t an alternative to the swiss bircher muesli…for a nice wellness holiday, I would have expected differently Restaurant/ bar - only swiss alcohol (if you fancy original drinks like campari, you’ll be disappointed) - dishes varied in quality (eg vegan tartar one day delicious, another day dry and disappointing) - dinner was ok in taste and fresh in ingredients, but in total not the level we expected
Dear Julia Thank you for taking the time to share your feedback with us in such detail. We are very pleased that you enjoyed our wellness area, the cleanliness of our facilities and the dog-friendly design and room facilities. It is especially nice that you felt comfortable in the larger room you booked and that you appreciated our services, such as the individually ordered egg dishes. However, we regret that some points did not meet your expectations. We take your comments about the breakfast buffet very seriously, particularly with regard to refill times, the selection and the coffee machine. We are working on further optimising our offer and providing a greater variety in order to fulfil specific requests such as alternatives to Bircher muesli. With regard to the offer in our bar, we would like to emphasise that we attach great importance to sustainability and regionality. That's why we offer fasat exclusively Swiss spirits. We understand that this may not be to everyone's taste, but it is important to us to support regional producers and introduce our guests to the diversity of our region. We have also taken on board your comments on the quality and consistency of the food and will work with our kitchen team to further improve our standards to ensure a consistently high level. We thank you for your honest and constructive feedback, as it helps us to optimise our offering in a targeted manner. We hope to welcome you again during a future stay to convince you of our progress and commitment. Best regards from Heiden. Beatrice Forster, General Manager
Dear Julia Thank you for taking the time to share your feedback with us in such detail. We are very pleased that you enjoyed our wellness area, the cleanliness of our facilities and the dog-friendly design and room facilities. It is especia… Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewAbsolutely everything. Such a caring staff, great wellness facilities…
Nothing
A big thank you, dear Livia, for this great review. I and my team are delighted that we were able to make you completely happy. That's how it should be. Come back soon, I and the team would be delighted. Best regards from Heiden, Beatrice Forster, General Manager
A big thank you, dear Livia, for this great review. I and my team are delighted that we were able to make you completely happy. That's how it should be. Come back soon, I and the team would be delighted. Best regards from Heiden, Beatr… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewExceptional stay at Hotel Heiden with extraordinary friendly staff. Everything was very clean and modern. The sauna area was amazing as well. I can highly recommend this hotel to everyone who wants to have a great relaxing weekend at the Bodensee!
Nothing
Dear Oliver, Your encouraging words have brightened our day. An exceptional and clean environment with friendly staff is what we always aspire to provide to our guests. It's fantastic to hear that the sauna and modern facilities added to your relaxing weekend. Your recommendation of Hotel Heiden to others is highly appreciated. Awaiting your next visit for another extraordinary stay. Warm greetings from Heiden, Beatrice Forster, General Manager
Dear Oliver, Your encouraging words have brightened our day. An exceptional and clean environment with friendly staff is what we always aspire to provide to our guests. It's fantastic to hear that the sauna and modern facilities added … Show more
Reviewed: 11 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewWe loved the comfy clean room, and it was so relaxing to swim in the pool and use the outdoor jacuzzi, and they have all kinds of saunas. The breakfast was great, with many options, and the view to Lake Constance made the place really special. The staff was helpful and accommodating. For a nice outing we took a little train to Rorschach, then a boat trip to a nature preserve. We found a delicious and friendly Kebab Restaurant nearby the hotel too.
No complaints.
Dear Ardys, Thank you very much for this lovely review. How nice to read that you thoroughly enjoyed your stay with us and that we were able to impress you with our house, our view and our service. A trip on the Rorschach-Heiden railway to Lake Constance and then by boat to Rheineck is really worthwhile, I'm glad you enjoyed it. I hope to be able to welcome you here again. Kind regards, Beatrice Forster, General Manager
Dear Ardys, Thank you very much for this lovely review. How nice to read that you thoroughly enjoyed your stay with us and that we were able to impress you with our house, our view and our service. A trip on the Rorschach-Heiden railway to … Show more
Reviewed: 4 August 2024 · Stayed in July 2024
Verified reviewModern spa hotel with everything modern, and of high quality. All the staff were friendly and helpful. The high-up location was difficult to reach with bicycles but offered a great view over Bodensee. The breakfast was great. The spa area was also great with a good-sized pool and multiple wellness rooms. The storage room for bikes was the best we experienced - in a disused hotel nearby offering a large spacious area and plenty of bike tools (which we didn't need, but could have been handy).
Only the high (Swiss) price for a room on the "Bodensesee" side.
Dear Gary, I am delighted with your positive review, thank you very much. Nice to read that we were able to inspire you with our breathtaking view of Lake Constance, the service and our bike room including tools. Best regards from Heiden and see you again, Beatrice Forster, General Manager
Dear Gary, I am delighted with your positive review, thank you very much. Nice to read that we were able to inspire you with our breathtaking view of Lake Constance, the service and our bike room including tools. Best regards from Heiden a… Show more
Reviewed: 2 August 2024 · Stayed in August 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewBeautifully furniture Nice view on the lake
No Air Conditioning
Dear Thomas, Thank you very much for your review. I am delighted that you enjoyed your stay with us and that we were able to impress you with our wonderful view. I can understand that your stay would have been even more pleasant with air conditioning in the room. For architectural and structural reasons, we are unable to install air conditioning. Can we still spoil you again soon? I would be delighted. Kind regards, Beatrice Forster, General Manager
Dear Thomas, Thank you very much for your review. I am delighted that you enjoyed your stay with us and that we were able to impress you with our wonderful view. I can understand that your stay would have been even more pleasant with air co… Show more
Reviewed: 16 June 2024 · Stayed in May 2024
Verified review